iSmartAlarm Review: A Smart Purchase For Your Home Security Needs?

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iSmartAlarm on wall with art: iSmartAlarm ReviewsiSmartAlarm has created some buzz about self-monitored security systems (systems that you monitor yourself via notifications sent to you and using your network of contacts — no need to pay a monthly fee for a central monitoring station or enter into a multi-year contract). Not only does iSmartAlarm include multiple camera options, but it also has stellar customer service — two things often overlooked by companies providing home security.

We’ve tested iSmartAlarm ourselves and take you through our installation experience. Read on to learn more about this DIY home security system.

View iSmartAlarm on Amazon | Visit iSmartAlarm’s Website

Article Overview

iSmartAlarm Review

4.45 / 5
iSmartAlarm Review
Security Performance 4.3
Customer Service & Reputation 4.8
Equipment Quality 4.5
Equipment Warranty 4.0
Ability to Relocate 5.0
Home Automation 3.5
Self-Monitoring Fee 5.0

Pros

  • Great customer service
  • Android and iOS app
  • Audio detection for alarms (e.g. CO detector, smoke alarm, etc.)
  • Add emergency contacts
  • Email, phone and help center support
  • Great equipment quality
  • Cameras perform well and have night vision
  • Key fob is pretty handy and works within 30 feet
  • Easy and fast installation
  • 1-year warranty

Cons

  • Delayed notifications
  • No backup source
  • Inside only
  • Spot camera, when used as a baby monitor, has been known to trigger false alerts

Key Features

  • Expandable – You can add on to your system whenever you want.
  • Customizable – Purchase a package from iSmartAlarm or create your own.
  • iSmartAlarm Cameras – Spot, iCamera KEEP and iCamera KEEP Pro are three big selling points for iSmart Alarm. Consumers want cameras and they offer not only one but three choices.

What Is CubeOne?

iSmart Alarm logoThe CubeOne is the “brain” of iSmartAlarm. Each system requires a CubeOne, which connects all your iSmartAlarm devices. It allows allows your devices to be managed through the iSmartAlarm app, making it possible to receive phone alerts, emails, texts and push notifications. It has a built-in 110 dB siren, which is triggered when there is an intrusion.

Pricing

  • Remote tag – $38.40
  • Motion sensor – $29.99
  • Smart switch – $34.78
  • Satellite siren 110 dB – $30.99
  • Contact sensor (two pack) – $39.99
  • Spot – a WiFi security camera with 2-way audio, digital zoom, Time Lapse, night vision and motion/sound alerts – $54.97
  • iCamera KEEP – a WiFi security camera with motion/audio detection, night vision and the ability to pan/tilt – $79.00
  • iCamera KEEP Pro – a WiFi security camera with motion tracking, activity zones and the ability to identify smoke and fire dangers – $99.99

Packages

  • Preferred – $119.99 (includes 1 CubeOne (the brain of the system with siren built-in), 2 contact sensors, 1 motion sensor, 2 remote tags)
  • Deluxe – $159.99 (includes 1 CubeOne, 4 contact sensors, 1 motion sensor, 2 remote tags)
  • Premium – Out of stock (includes 1 CubeOne, 2 contact sensors, 1 motion sensors, 2 remote tags & 1 camera)

Coupon Code

iSmartAlarm savings vary based on the season so click this link to make sure you get the best deal.

What Do Customers Think?

Below is a sampling of what real customers think about iSmartAlarm.

Positive Reviews

Works great with no monthly fees. You can buy more units for each door or window in the house and camera separately. – Ajoyce, Best Buy 4/20/2018

I ended up buying an extra camera for the system just because I need one for the front and rear of the house ,the system works flawlessly and the app is super easy to use and set up was pretty straight forward. Have had this for months now no issues. – OhioBuckeye, Best Buy 10/20/2017

Negative Reviews

False alarms, going off and back online to many times. Sometimes multiple times in the same day. No I would not recommend it and I would not buy it again. I’m very disappointed with this product. If I can figure out a way to return it I will! – DrSailmaker, Best Buy 7/20/2017

This product is overpriced junk. The decibels on the alarm are very low and the support from the company is non-existent. I returned the item. – Chili, Best Buy 6/20/2017

My iSmartAlarm Review

I was able to get my hands on an iSmartAlarm home security system so I could actually test the components, go through the install process, etc. (Disclosure: I did not have to pay for the system, since I’m only using it for the purposes of writing this review.) While this experience wasn’t terrible, it didn’t blow my socks off either. Details below.

Installation

Installation was easy. Everything (except the iCamera KEEP) took me less than 15 minutes. I ran into some issues with iCamera KEEP but I was able to reach customer service quickly and they were very helpful.

Customer Service

iSmartAlarm has some of the best customer service I’ve experienced in the home security field, and that’s saying a lot. I ended up texting photos back and forth with one of their customer service reps — she was awesome. She gave me step-by-step instructions, which helped me see where I was messing up.

App Performance

Although my customer service experience was great, it could’ve all been avoided had the instructions been a little more clear in the app. Overall, the app frustrated me. I would get delayed notifications, and the app doesn’t send out a notification when the iSmartAlarm motion sensor is triggered (the alarm goes off but I was not notified of this). What happens if an intruder enters my home through a window that I don’t have a window sensor on?

Spot (Camera)

After testing out Spot, I thought it was pretty cool. It worked well for me — had clear video and all. My sister and her husband use Spot as a video baby monitor and when the baby cries or talks the camera reads her voice as the sound of a CO (Carbon Monoxide) alarm. The first time it happened we were all confused. We though Spot could sense the level of CO in the house, but actually, it thought that my niece’s high pitched voice was a CO detector sounding. It’s neat that Spot can do this, but it’s inaccurate. Hopefully the fix this issue in a future release.

Siren

iSmartAlarm’s siren is definitely loud. When I was testing the system and triggering it, it startled me. I’ve accidentally set the alarm off before and every time the siren goes off I run to shut it off. I have full faith that an intruder would be startled by the siren as well.

See iSmartAlarm In Action

Watch this short video to get an idea of how iSmartAlarm could work in your home.

iSmartAlarm Competitors

View iSmartAlarm on Amazon | Visit iSmartAlarm’s Website

DIY security systems are quickly gaining popularity. With systems such as iSmartAlarm that are also self-monitored, not only are there no monthly fees but there are typically no contracts. Learn more by reading our self-monitoring security system reviews and find out how iSmartAlarm ranked.

Would you purchase an iSmartAlarm home security system?

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Kimberly researches everything before she buys. She wants to make sure she is getting the best bang for her buck by purchasing the best product/service, which is why she loves her work. She has a degree in Multimedia Journalism and has been researching and writing professionally since 2013 to help consumers make more educated decisions.

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Rick
iSmartAlarm is a great idea which was probably put to market way before it was ready. Repeated difficulties with the app, with only marginal support for Android based app have made setup a series of product-test-and-bug report sessions which continued for over a year. That’s better now but little ‘glitches’ in various components which show up now and then make me wonder how much attention the designers gave to durability of the hardware.

iSmart Alarm support policy is about as bad as I have seen. Their ‘online help’ system is still marginal, having gone from nothing a few years back. When a problem is reported, the initial response may make one wonder if the problem description was actually read by anyone. Usually, the customer is asked for a list of information about alarm and the system in which it is installed, only a small part of which is actually relevant to the problem reported. The same info is asked for repeatedly, even when information is irrelevant. Furthermore, when they agree to send something they will ask multiple times for shipping information, even though they are *supposed* to ha ve all the customer info on file anyway. Their RMA policy is difficult, expecting a component to be sent back *before* they send another, after all this is an alarm system.

The concept is great: All wireless, no contracts or fees, relatively easy setup… If I ever find a system which actually engineered to work easily and reliably I’ll get it as a replacement. For now I guess I’m stuck with iSmartAlarm. I’ll give it two stars for now.

TBC23
Thanks Kimberly for your review including your own personal experience which helps a lot! You list as one of the cons there’s a delay in notification, from your testing the equipment could you tell about how long the delay is? Seems like an important factor to consider with an alarm system!