SimpliSafe Review: A Smart Home Security Choice?

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SimpliSafe on table: SimpliSafe ReviewsAre home invasions on the rise in your neighborhood? Want to keep your loved ones and property safe from break-ins without breaking your budget? Do-it-yourself home security is growing in popularity, thanks to technological advances that make it easy, convenient and affordable.

The SimpliSafe alarm system is one of the best DIY options out there if you’d rather not pay a small fortune for professional monitoring. All you need is SimpliSafe equipment and a computer.

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Article Overview

SimpliSafe Review

4.65 / 5
SimpliSafe Review
Security Performance 4.5
Customer Service & Reputation 4.8
Equipment Quality 5.0
Equipment Warranty 5.0
Ability to Relocate 5.0
Home Automation 3.8

Pros

  • Lots of sensors to choose from (security and environment - ie. freeze, flood, etc.)
  • iOS and Android apps available
  • Easy to relocate sensors
  • 60-day money back guarantee
  • Hazard sensors options include linked smoke and carbon monoxide detectors and flood and freeze sensors
  • Excellent customer service and A+ Rating from BBB
  • No monthly monitoring required

Cons

  • No outdoor security cameras
  • Equipment costs are higher than competitors
  • Website and app do not indicate low battery alert

Key Features

  • Wireless through cell network — no landline or internet needed to function
  • Protects home security and safety, including motion sensors, smoke and carbon monoxide detectors and more
  • Power outage backup for 24 hours
  • SimpliSafe system supports up to 100 sensors
  • No contract required

Price

 Build Your OwnThe FoundationThe EssentialsThe BunkerThe OakstoneThe HearthThe BarringtonThe KnoxThe Haven
PriceVaries$229.96$259.95$329.91$359.88$374.91$388.93$260.00$269.00
Number of Pieces100 maximum46912981314
Base Station$114.9911111111
Wireless Keypad$69.9911111111
Keychain Remote$24.99111111
Entry Sensor$14.9913483264
Motion Sensor$29.9911211122
SimpliCam$99.001
Glass Break Sensor$34.99
Panic Button$19.9911
Smoke Detector$29.99111
CO Detector$49.99
Freeze Sensor$29.991
Water Sensor$19.991
Siren$59.99111

Coupon

SimpliSafe products are generally discounted from MSRP on Amazon.

Do Customers Feel Secure With SimpliSafe?

As part of our in-depth SimpliSafe alarm reviews, we did extensive research online to see what real customers have to say about their experiences. Below you’ll read both positive and negative feedback we found from real consumer SimpliSafe reviews.

Positive Reviews

I have been using this system for 2 years, work perfectly and customer service is great. Their service can’t be beat. If you need to add to your system order the item when it arrives. Go to your desktop program name and add the items to your system. It is just that easy. – John, Consumer Affairs 9/14/2018

Really nice stuff…. Turned my home into a impenetrable fortress with this stuff and easy to install. From really cool servalances cams, water detectors and anything else you need, and I do mean everything… I’ve only been with them for a week now, but am very impressed. Pretty costley startup to purchase the equipment, but I got it all, after figuring it out it will pay for itself in 2 1/2 years.. The $25 a monthly monitoring fee will be 1/2 the cost I am paying for my old service and its all savings thereafter. And did I mention if you need help there a fast phone call away and on the phone with you in seconds if that alarm goes of. – David G., BBB 7/26/2018

Negative Reviews

Purchase SimpliSafe one year ago for my seasonal home. Base station lost connection to dispatch while I was out of town. Paid for monitoring services for 5 months when system was not being monitored. Tried to resolve base station problem with customer service when I returned home without success. Poor system and customer service. – Charles, ConsumerAffairs 10/8/2018

I have had the old Simplisafe system and the new Simplisafe system. I have spent countless hours dealing with technical issues with the base station and sensors, contacting customer service due to the random issues that pop up. Currently, there’s an issue the company has not fixed with data connection to the base station related to Verizon cellular cards in the base station per a customer service supervisor. I was told by this customer service supervisor I would have to connect to my wi-fi. I asked if wi-fi was required for purchase. She said no, but required for updates. So to break it down, Simplisafe reps are saying their system does not work without connecting to a wi-fi hotspot. Simplisafe does not advertise this requirement for their system. Good luck if you don’t have wi-fi or if you don’t want to connect yet another product to your wi-fi. – PP, BBB 9/24/2018

Our Experience With SimpliSafe

Two of Safe Smart Living’s staff purchased a system for their home and wanted to share their first-hand experience as well:

SimpliSafe system on tableSetting up SimpliSafe was a breeze! The stickies were pre-applied, and removing a tag activated the battery and made it immediately recognizable by the hub. Even more helpful — the stickies are applied in a way that allows for easy removal. You can pull down, and the sensor comes off without leaving residue on the wall. Great for re-positioning, and they included extra stickies for this purpose. Getting the keypad up and running was also simple. The hub is constantly talking to you and telling you what to do next as you go through the setup process. The manual itself is easy to read, straightforward and includes helpful explanations of what each sensor does as well as setup instructions. The way the manual is laid out makes it easy to skip over sections that don’t apply (i.e., sensors you may not have as part of your system). – Alex & Michelle Schenker

Any New Equipment On The Horizon From SimpliSafe?

SimpliSafe came out with a new equipment design in 2018, and their app and website got a facelift. The new SimpliSafe is more modern and sleek looking. And while the long-awaited indoor camera was finally introduced a short while ago, we are still waiting on an outdoor camera option, home automation features, and more robust features in the app and website.

Interest in other self-monitored DIY home security options? Checkout our comprehensive review of the best providers.

Is SimpliSafe The Best DIY Wireless System?

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So, what about SimpliSafe competitors? Learn more about them in our Best DIY Home Security System article. There’s some stiff competition these days in the wireless home security industry. Many of SimpliSafe’s high-end competitors require professional installation and monitoring along with multi-year contracts that can run well into the thousands every year.

Some of SimpliSafe’s DIY competitors offer less expensive upfront equipment costs, but most don’t have a power loss backup or linked smoke and CO detectors. For a DIY security system, it’s hard to beat SimpliSafe’s ease of use, reliable technology and fair overall costs.

What SimpliSafe features are important to you?

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Kimberly researches everything before she buys. She wants to make sure she is getting the best bang for her buck by purchasing the best product/service, which is why she loves her work. She has a degree in Multimedia Journalism and has been researching and writing professionally since 2013 to help consumers make more educated decisions.

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