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ADT has finally embraced a DIY home security system. After being in business for almost 150 years, ADT acquired LifeShield in 2019 to offer a DIY system for those who don’t want to hassle with professional installation.
Forget the installation fees, missing work to be home for the professional to arrive and welcoming a stranger into your home. The day your Blue by ADT system arrives at your doorstep is the same day you can set it up yourself.
But is it as good as other DIY home security systems? And with the fairly new acquisition, is it still working out some of those hiccups that are to be expected during a big transition?
Blue By ADT
- Has 3 monitoring stations
- 30-day trial period
- Compatible with Amazon Alexa and Google Home
- No contract or cancellation fees
- Affordable professional monitoring
- Cellular monitoring available only as a backup
- Customer service reputation is spotty
- New acquisition has caused some turbulence for existing customers
- Expensive cameras
- Originally known as LifeShield, it was acquired by ADT in 2019
- LifeShield home security equipment was rebranded as Blue By ADT and ADT cameras were integrated
- 3 monitoring stations, so if one goes down (e.g., due to a natural disaster), another is there as a backup
- Broadband (internet) monitoring with cellular as a backup (suggests having a landline connection as well for 3-way monitoring)
- Customer service options: phone, email and FAQs
- Not rated by the BBB
- Smash & Crash Protection: if an intruder destroys the hub or keypad, the distress signal still goes through
- Blue by ADT security app lets you monitor your system while away
- Z-wave connectivity (a wireless communication protocol) to home automation equipment
- 1-year warranty (many competitors offer a lifetime warranty)
- No cancellation fees since there are no contracts
- Higher equipment fees
If the power goes out in your home, battery backup will keep your Blue by ADT system on and your home protected. Blue by ADT has a 24-hour battery backup, which is the standard in home security.
Below are typical functions you can control within a home security app. The included column lists those supported by the Blue by ADT app.
Please know that to use some of the features, you must have certain equipment. For example, you cannot view camera footage unless you have security cameras in place that are compatible with your system.
|Smart Plug Control|
|Lock/Unlock Smart Doors|
|View Camera Live Stream|
|Camera Controls (Pan, Tilt, Zoom)|
|View Recorded Video|
|View Doorbell Camera|
|Image Sensor Images|
|Smart Thermostat Controls|
|Garage Door Control|
|Security System Package Name||Build Your Own||11-Piece System||15-Piece Camera System||8-Piece Doorbell Camera System|
|Fire Safety Sensors|
|Blue Indoor Camera|
|Blue Doorbell Camera|
|Window Stickers (4 Pack)|
|Glass Break Sensor|
|Range Extender + Chime|
|HD Video Doorbell|
|Indoor Smart Camera|
|Blue Outdoor Camera |
- Self-Monitoring: Free
- Includes 24 hours of media storage
- Professional Monitoring: First month free, then $19.99/month
- Includes 30 days of media storage
I was ready to cancel my order however after speaking to (name redacted) I was walked through setting up my system and will definitely keep it. He provided great customer service – Kierra, Trust Pilot 2/12/2020
(Name redacted) took the time to fully understand our situation and ensure we had all the proper pieces in place. She was extremely helpful, knowledgeable, and committed to ensuring that we were set up for success. – Katie F., Trust Pilot 2/8/2020
Lifeshield and Adt can’t get their shanaagans together. Both billing me after move. Adt had no new address when they set it up. No one to help at home with installation unless a charge. Then sent me a $1,000 bill for service contact broke. Ummmm. I moved and called Adt for the move. How was that breaking a contract that I have had for 3 1/2 years. Then the next bill was better, now $500.for my broken contract. This was after talking to 2 customer representatives about the bill that is now over 60 days late. 😳 So as much as I use to love Adt, I am done with this head ache. Oh the best part is I have Adt reps calling me now to see if they can sell me a system. Ummmm. Do they not see I Already have Life Shield back in November. Harrassing calls at work are the best. – Tessa R., Trust Pilot 2/13/2020
The system is constantly going down and according to Technical Support is due to my internet connections, even though the router is right next to equipment. I called Technical Support several time and they keep on telling me that the issue is due to my internet connection. I requested to speak with a Supervisor and the rep told me that the Supervisor will call me within 24 hours. It’s been weeks and I have not heard from anybody and my system keep on going down. I cannot return it even though is useless. Piece of crap system and the technical support team is useless. – Ricardo A., Trust Pilot 2/10/2020
Get an idea of how the installation for Blue by ADT works.
Blue by ADT’s monitoring prices are some of the lowest in the industry. It doesn’t offer as many equipment options as its competitors, but with Z-Wave and IFTTT (If This Then That) integration, you can add more smart devices.
Where our hesitation lies with ADT is its reputation for unpredictable customer service, since their professionally installed systems rely on authorized dealers. Some buyers have a great experience, while others loathe it. Since ADT is new to the DIY space, it’s too soon to know how ADT will handle this acquisition. The good news for you is that there are more established companies with better reputations that we review in our top home security systems comparison.
Is Blue by ADT missing something that you need in a home security provider?
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