Brinks Home Security Review: From Armored Trucks To Armored Homes

To sustain this free service, we receive affiliate commissions via some of our links. This doesn’t affect rankings. Our review process.

Brinks Home Security system (caption: Brinks Home Security Review)Brinks is known for its armored car transportation services, but did you know it now offers a home security system? Can a company that specializes in transporting valuables also be successful at securing homes?

Visit Brinks Home Security’s Website

Article Overview

Brinks Home Security

3.25 / 5
Brinks Home Security
Customer Service & Reputation 3.5
Equipment 3.8
Technology 4.0
Value 2.0
Ease Of Use 3.0

Pros

  • 30-day risk-free trial
  • Compatible with Amazon Alexa and Google Home
  • Self-installation (professional available for $199)
  • Z-wave and Zigbee connectivity (most competitors only connect to one)

Cons

  • Only 1 monitoring station (and not third-party)
  • 3-year contract required
  • Self-installation cannot be done independently (requires a technician to walk you through the process over the phone)
  • You must pay 100% of the contract amount, even if you cancel

Brinks Home Security equipment

Key Features

  • Only 1 monitoring station and it’s done in-house, which we don’t recommend
  • Broadband monitoring for all plans with cellular as a backup
  • Customer service options: live chat, phone, email and FAQs
  • BBB rating: A+
  • Pet-friendly motion sensors ignore the motion of pets under 40 pounds
  • Trigger protection: notifies you if someone tries to destroy your panel
  • Brinks Home Security app lets you monitor your system while away
  • Z-wave and Zigbee connectivity (wireless communication protocols) to home automation equipment
  • Only a 2-year warranty (some competitors offer lifetime warranties)
  • 24-hour battery backup
  • 30-second average alarm notification speed
  • Has acquired LiveWatch and Monitronics (MONI) home security companies
  • Provides monitoring for Nest Secure

App Features

Android App | iOS App

Below are typical functions home security apps control. The included column lists those supported by the Brinks app.

Please know that to use some of the features you must have certain equipment. For example, you cannot lock/unlock doors unless you have smart locks in place that are compatible with your security system.

FunctionIncluded
Arm/Disarm SystemCheckmark
Smart Plug ControlCheckmark
Lock/Unlock Smart DoorsCheckmark
View Camera Live StreamCheckmark
Camera Controls (Pan, Tilt, Zoom)
View Recorded VideoCheckmark
View Doorbell CameraCheckmark
Image Sensor ImagesCheckmark
Event HistoryCheckmark
WeatherCheckmark
Smart Thermostat ControlsCheckmark
Control LightsOn/Off Only (No Scheduling)
Create Programs/SchedulesCheckmark
Garage Door ControlCheckmark
GeofencingCheckmark
Multi-Factor AuthenticationCheckmark

Price & Monitoring

 Nest Secure*Home CompleteHome Complete With Video
Equipment Price$399$499$599
Monitoring Price Per Month$29$29$39
Nest Guard (Base Station)Checkmark
Touchscreen PanelCheckmarkCheckmark
Nest Detect (Door/Window & Motion Sensor)
$49 each additional
2
Door/Window Sensors
$29 each additional
33
Motions Sensors
$78 each additional
11
Nest Tag (Key Fob)
$25 each additional
2
Indoor Camera
$199 each additional
1
SkyBell Slim Line Video Doorbell
$199 each additional
Checkmark
ContractNone3 Years3 Years

*Nest Secure is a separate home security system that is monitored through Brinks. If you prefer to use Nest’s equipment you can purchase it through Brinks and get professional monitoring as well. Nest offers additional equipment like a smart thermostat, indoor and outdoor cameras, smoke and carbon monoxide alarms and more.

Add-On Equipment

Below is optional add-on equipment that’s compatible with your Brinks security system (but not compatible with Nest Secure). While you’ll find it on the Brinks website, it’s not manufactured by Brinks, but it is compatible and will work with your Brinks system. This is convenient because it opens up the equipment options you have to customize and expand your home security system.

Please note that there is more equipment that integrates with Brinks, but it is not sold directly from the Brinks website.

DevicePrice
GE Z-Wave Plug-In Module$59
GE Z-Wave In-Wall Dimmer$59
Smart Switch$59
GE Z-Wave Outdoor Module$59
GE Z-Wave Wall Receptacle$59
Outdoor Camera$299
IQ Smoke Detector$79
FireFighter*$59
IQ Garage Door Tilt Sensor$39
IQ CO Detector$79
IQ Flood Detector$49
Glass Break Detector$79
Keychain Remote$29
GE Water/Flood Sensor$49
Freeze Sensor$49
GE Bi-Directional Keypad$112
GE Touchscreen Keypad$160
Cellular Communicator$200

*FireFighter monitors the existing UL smoke detectors within your home and contacts the central monitoring station when it detects a smoke alarm.

Most consumers install their Brinks security system themselves because it is a simple DIY setup. However, you can purchase professional installation for $199 if you’d prefer to have someone else do it for you.

Coupon

Use this link to get the best deal we can offer from Brinks Home Security.

What Do People Think Of Brinks?

Positive Reviews

I started with Livewatch and then when it got changed to Brinks, the transition was smooth and simple. I love the video and automation features. The system has worked great, never had a problem. Actually, the system saved my life once when I had a medical emergency. I pressed the panic and I still remember the operator keeping me calm. She was quick and got the EMS to my home within 7 MINUTES!!! I’m just so thankful for both the system and the people at the alarm response center for being there when I needed. Totally recommended Brinks. – Miguel, Consumer Affairs 3/28/2019

I am not sure why it says the business is closed for I do have a contract with them. (Name redacted) the gentleman who does the installation is beyond words phenomenal. He explained things in such great detail that you cannot help but understand. He made sure that I knew the ends and outs of my system and that the job was installed professionally and cleaned up behind himself. (Name redacted), the rep who sold me the system delivered on everything he promised. There was service after the sale when I had a question afterwords he still followed up.   Overall I’m extremely happy with my system more so than what I had when I had ADT – Mark R., Yelp 4/29/2018

Negative Reviews

This is the worst company out there. I initially signed up with Monitronics. They were good. Then Brinks came along and took over. I recently sold my house. My contract was almost over so I called them to schedule the move of service. They said I had to renew my contract another 3 years. Plus they charged me $125 for the tech to come out and install a front and a back door. Since I moved to an apartment. I have called since to see what I can do about this extended contract. So today they told me I had to call within the first 30 days. I told them I have been calling but no one offers me the correct information. After so much runaround I’ve decided to file a lawsuit against them. They are terrible. Stay away from them. – Denice, Consumer Affairs 5/20/2019

I wish they cared more about their customers than the leanth of contract extensions they can get you for. If they did, they wouldn’t have to worry about contracts. Customers would stay because they want to. Sad.
I asked if I could get another camera for our back yard since we have little ones and will be getting an above ground pool soon. Also, because we crack up to the golf course and the fence can be easily jumped. The tech that installed our other cameras asked if we wanted one back there, but our hood has a lot of car break ins. The response I was given – Hello Sandra, (name redacted) here. I do see that you were requesting for another outdoor camera. It does show that we have you at the maximum contract length so I would not be able to extended it out any longer for another camera. – Sandra T., Yelp 5/10/2019

Brinks’ Competition

Visit Brinks Home Security’s Website

Brinks Home Security offers the basics that most people look for in a home security system. It offers equipment that you can count on, but requires a 3-year contract and only offers protection from 1 monitoring station done by Brinks itself. Can you get better and more affordable monitoring coverage from competitors? See how Brinks compares against other home security companies.

Do you think Brinks has what it takes to secure your home?

About The Author:

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing and personally testing products and services.

Kimberly has been writing about security and safety since 2013, covering subjects such as home security and automation, identity theft protection, home warranties, medical alert systems and more. In 2018, she had her first child, and that opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Security is a passion of hers, and she knows it isn’t a one size fits all category. With every piece she writes, her goal is to help our readers find the best fit for their unique needs.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

Leave a Reply

avatar