Cove Security Review: Does It Offer The Best Value?

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Cove control panel (caption: Cove Security Review)Another new entrant into the now crowded home security space, Cove Security offers equipment and professional monitoring at mouth watering prices. But at the moment the equipment line-up is rather barebones. Can Cove provide the protection you need or are you better off going with an alternate provider? Our experts dive in and find out.

Cove Security on Amazon | Visit Cove’s Website

Article Overview

Cove

2.5 / 5
Cove
Customer Service & Reputation 2.0
Equipment 2.0
Technology 2.5
Value 3.0
Ease Of Use 3.0

Pros

  • Has six monitoring stations
  • 60-day risk free trial
  • All plans have cellular monitoring
  • Compatible with Amazon Alexa and Google Home
  • Self-installation (DIY)
  • No contracts

Cons

  • No self-monitoring option
  • Must pay extra for smartphone access
  • Live chat is 9am to 6pm MST, which is less convenient for EST and CST customers
  • No backup if cellular goes down

Burglar breaking into house tracking on smart phone app (caption: What’s The Best Home Security System In 2020)

Alternatives To Cove

Don’t like the score you’re seeing? Our home security experts have reviewed over a dozen home security providers, and in our best home security systems showdown, you can see our top three and category winners for this year.

Key Features

  • Six monitoring stations, so if one goes down (e.g., due to a natural disaster), another is there as a backup
  • Cellular monitoring for all plans with no backup
  • Customer service options: live chat, phone, contact form, and FAQs
    • We spoke with Cove via live chat, and they were quick to respond, helpful, and not pushy
  • BBB rating: A-
  • Smash and grab protection: if an intruder destroys the panel, the distress signal still goes through
  • Cove Security app lets you monitor your system while away, but you must upgrade to Cove Plus monitoring for access
  • One-year warranty or lifetime (depending on your monitoring plan)
  • Two-way voice through the control panel
  • Month-to-month agreement; no long-term contract
  • Cove’s monitoring station, COPS, contacts you within 60 seconds

Battery Backup

If the power goes out in your home, battery backup will keep your Cove security system on and your home protected. Cove has a 24-hour battery backup, which is the standard in home security.

The entire system will continue to work during a power outage unless the equipment requires a high-speed internet connection (e.g., cameras). Door/window sensors, motion sensors, glass break sensors, etc., don’t require a high-speed internet connection, so they’ll work with battery backup, and you’ll be informed of any triggers to these devices.

Pricing

Cove’s security systems are completely customizable, so you can build your own and only pay for the equipment you need. Cove has a unique setup for its equipment and monitoring price. It has two options:

Option 1: No Upfront Cost

  • Upfront Equipment Cost: $0 (for up to $400 worth of equipment)
    • If you monitor with Cove for three years, they forgive the equipment cost
    • You can pay the equipment off anytime during first three years and get a $10 discount per month on monitoring
    • If you cancel before the three years, there are no unexpected cancellation fees; you just pay for the equipment in full
  • Monthly Fee (for 24/7 professional monitoring):
    • $25 (Cove Basic)
    • $35 (Cove Plus)

Option 2: Pay For Equipment Upfront & Save On Monitoring

  • Upfront Equipment Cost: $191.80 (5 Piece Kit)
  • Monthly Fee (for 24/7 professional monitoring):
    • $15 (Cove Basic)
    • $25 (Cove Plus)

Equipment Costs

Cove Camera

Below are your equipment options and costs.

Cameras:

  • YI Indoor Camera ($29.50)

Home Security:

  • Alarm Panel ($92.00)
  • Cove Alarm PanelDoor/Window Sensor ($7.50)
  • Motion Detector ($15.00)
  • Glass Break Detector ($17.50)
  • Keychain Remote ($12.50)

Life Safety:

  • Cove Smoke Heat Freeze DetectorSmoke Heat Freeze Detector ($15.00)
  • Carbon Monoxide Detector ($25.00)
  • Flood Sensor ($10.00)
  • Panic/Medical Button ($10.00)

Monitoring Plans

 Cove BasicCove Plus
Price$24.99$37.44
Environmental MonitoringCheckmarkCheckmark
Cellular MonitoringCheckmarkCheckmark
Hourly Automated System CheckCheckmarkCheckmark
24 Hour Battery BackupCheckmarkCheckmark
Warranty1 YearLifetime
No ContractsCheckmarkCheckmark
Smartphone AccessCheckmark
Alexa & Google Home Voice ControlCheckmark
Lifetime Monitoring Rate-Lock GuaranteeCheckmark

Coupon

Use this link to have our members-only discount codes applied to Cove Security.

What Do People Think Of Cove?

Positive Reviews

Through the recommendation of a relative, my wife and I decided to become a customer with COVE. The cost was very attractive, but we didn’t know what to expect of the Company nor their products. It’s with great pleasure that I can say that their products are excellent, easy to install and that COVE stands behind their products firmly. Furthermore I would like to say that in every instance when I needed their help, advise, assistance and or instructions, every single COVE representative that I talked to has been very pleasant to deal with, very kind, very patient and very, very informative and very knowledgeable about their products. I can truly say that I, as a customer, am very, very satisfied with COVE, and that I am very pleased with their products and their pleasant and always ready to be of assistance customer service. Sincerely, Jan **. – Jan, Consumer Affairs 9/21/2019

We have had our COVE security system for about 3 months now and I wanted to wait until I could leave an honest review. There is not one thing I would change about our system! We have had multiple false alarms and within SECONDS- we have a call, text, and notification on our control panel asking if we need 911 dispatch. The customer service is top notch, I can’t recommend this system & company enough!! – Kate, Trustpilot 7/27/2020

Negative Reviews

I purchased a new home and decided to go with Cove for our alarm system. I purchased the system and received it. Initially they did not send me 3 additional sensors that I paid for and when I called in I was told that I didn’t order the additional sensors. After going back and forth, I went ahead and ordered the additional sensors. I was shipped just one instead of the 3 I ordered. For almost one month I kept calling and was told that my order was processed and that it was being shipped out. I tried to talk to supervisors numerous times and was not successful. I was told they would call me and sure enough no calls. In the meantime I was already being charged for the monthly fee without even activating my service. This was the absolute worst customer service I have ever experienced. They are liars, they don’t care about their customers and completely dismiss you once you sign up. I will be reporting them to BBB as well. Truly a disappointment because I was really looking forward to the system. I spent almost one week calling every day for them to cancel my service and refund my money. Do yourself a favor and go with another company! – David, Consumer Affairs 7/16/2020

I purchased a new home and decided to go with Cove for our alarm system. I purchased the system and received it. Initially they did not send me 3 additional sensors that I paid for and when I called in I was told that I didn’t order the additional sensors. After going back and forth, I went ahead and ordered the additional sensors. I was shipped just one instead of the 3 I ordered. For almost one month I kept calling and was told that my order was processed and that it was being shipped out. I tried to talk to supervisors numerous times and was not successful. I was told they would call me and sure enough no calls. In the meantime I was already being charged for the monthly fee without even activating my service. This was the absolute worst customer service I have ever experienced. They are liars, they don’t care about their customers and completely dismiss you once you sign up. I will be reporting them to BBB as well. Truly a disappointment because I was really looking forward to the system. I spent almost one week calling everyday for them to cancel my service and refund my money. Do yourself a favor and go with another company! – David, Trustpilot 7/15/2020

How Difficult Is Cove Installation? (Video)

Cove claims to be so simple to install that even a kid could do it. Watch the short video below to see the installation process in action.

About Cove & Its History

Cove launched its security system in 2018. Cove says it’s dedicated to offering easy-to-install equipment with low-cost professional monitoring.

Cove’s Mission

Cove states its mission directly on its website:

We know that the only way to keep you as a customer is to make everything we do for you: Excellent, Easy, Enjoyable, and Economical. We appreciate your interest in Cove and hope you’ll give us a try. We hope we have the opportunity to serve you for years to come.

Is Cove The Best?

Cove Security on Amazon | Visit Cove’s Website

With Cove being so new to the home security space, it’s hard to get a full picture of what users can expect in regard to customer service and reputation. There are competitors with more equipment options, a longer standing reputation, and more experience in the industry.

Our experts review more than a dozen providers in our regularly updated home security systems reviews. Our comparison includes coverage of the top home security companies, pricing comparisons, pros and cons for each, user feedback, and more.

Would you give Cove a try?

About The Author:

Kimberly is our home security expert and has been writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems, and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what’s happening behind the scenes. Her work has appeared in many notable brands, including The New York Times' Wirecutter, Reader's Digest, Forbes, People, Woman's World, and Huffington Post.

In 2018, she had her first child, which opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing, and personally testing products and services.

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Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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