iSmartAlarm Review: A Smart Purchase For Your Home Security Needs?

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iSmartAlarm on wall with art: iSmartAlarm ReviewsiSmartAlarm has created some buzz about self-monitored security systems (systems that you monitor yourself via notifications sent to you and using your network of contacts — no need to pay a monthly fee for a central monitoring station or enter into a multi-year contract). Not only does iSmartAlarm include multiple camera options, but it also has stellar customer service — two things often overlooked by companies providing home security.

We’ve tested iSmartAlarm ourselves and take you through our installation experience. Read on to learn more about this DIY home security system.

View iSmartAlarm on Amazon | Visit iSmartAlarm’s Website

Article Overview


4.45 / 5
Security Performance 4.3
Customer Service & Reputation 4.8
Equipment Quality 4.5
Equipment Warranty 4.0
Ability to Relocate 5.0
Home Automation 3.5
Self-Monitoring Fee 5.0


  • Great customer service
  • Android and iOS app
  • Audio detection for alarms (e.g. CO detector, smoke alarm, etc.)
  • Add emergency contacts
  • Email, phone and help center support
  • Great equipment quality
  • Cameras perform well and have night vision
  • Key fob is pretty handy and works within 30 feet
  • Easy and fast installation
  • 1-year warranty


  • Delayed notifications
  • No backup source
  • Inside only
  • Spot camera, when used as a baby monitor, has been known to trigger false alerts

Key Features

  • Expandable – You can add on to your system whenever you want.
  • Customizable – Purchase a package from iSmartAlarm or create your own.
  • iSmartAlarm Cameras – Spot, iCamera KEEP and iCamera KEEP Pro are three big selling points for iSmart Alarm. Consumers want cameras and they offer not only one but three choices.

What Is CubeOne?

iSmart Alarm logoThe CubeOne is the “brain” of iSmartAlarm. Each system requires a CubeOne, which connects all your iSmartAlarm devices. It allows allows your devices to be managed through the iSmartAlarm app, making it possible to receive phone alerts, emails, texts and push notifications. It has a built-in 110 dB siren, which is triggered when there is an intrusion.



  • Preferred – $59.99 ($0.72 / oz)  (includes 1 CubeOne (the brain of the system with siren built-in), 2 contact sensors, 1 motion sensor, 2 remote tags)
  • Deluxe – $127.05  (includes 1 CubeOne, 4 contact sensors, 1 motion sensor, 2 remote tags)
  • Premium – Check Amazon for availability  (includes 1 CubeOne, 2 contact sensors, 1 motion sensors, 2 remote tags & 1 camera)

Coupon Code

iSmartAlarm savings vary based on the season so click this link to make sure you get the best deal.

What Do Customers Think?

Below is a sampling of what real customers think about iSmartAlarm.

Positive Reviews

Works great with no monthly fees. You can buy more units for each door or window in the house and camera separately. – Ajoyce, Best Buy 4/20/2018

I ended up buying an extra camera for the system just because I need one for the front and rear of the house ,the system works flawlessly and the app is super easy to use and set up was pretty straight forward. Have had this for months now no issues. – OhioBuckeye, Best Buy 10/20/2017

Negative Reviews

False alarms, going off and back online to many times. Sometimes multiple times in the same day. No I would not recommend it and I would not buy it again. I’m very disappointed with this product. If I can figure out a way to return it I will! – DrSailmaker, Best Buy 7/20/2017

This product is overpriced junk. The decibels on the alarm are very low and the support from the company is non-existent. I returned the item. – Chili, Best Buy 6/20/2017

My iSmartAlarm Review

I was able to get my hands on an iSmartAlarm home security system so I could actually test the components, go through the install process, etc. (Disclosure: I did not have to pay for the system, since I’m only using it for the purposes of writing this review.) While this experience wasn’t terrible, it didn’t blow my socks off either. Details below.


Installation was easy. Everything (except the iCamera KEEP) took me less than 15 minutes. I ran into some issues with iCamera KEEP but I was able to reach customer service quickly and they were very helpful.

Customer Service

iSmartAlarm has some of the best customer service I’ve experienced in the home security field, and that’s saying a lot. I ended up texting photos back and forth with one of their customer service reps — she was awesome. She gave me step-by-step instructions, which helped me see where I was messing up.

App Performance

Although my customer service experience was great, it could’ve all been avoided had the instructions been a little more clear in the app. Overall, the app frustrated me. I would get delayed notifications, and the app doesn’t send out a notification when the iSmartAlarm motion sensor is triggered (the alarm goes off but I was not notified of this). What happens if an intruder enters my home through a window that I don’t have a window sensor on?

Spot (Camera)

After testing out Spot, I thought it was pretty cool. It worked well for me — had clear video and all. My sister and her husband use Spot as a video baby monitor and when the baby cries or talks the camera reads her voice as the sound of a CO (Carbon Monoxide) alarm. The first time it happened we were all confused. We though Spot could sense the level of CO in the house, but actually, it thought that my niece’s high pitched voice was a CO detector sounding. It’s neat that Spot can do this, but it’s inaccurate. Hopefully the fix this issue in a future release.


iSmartAlarm’s siren is definitely loud. When I was testing the system and triggering it, it startled me. I’ve accidentally set the alarm off before and every time the siren goes off I run to shut it off. I have full faith that an intruder would be startled by the siren as well.

See iSmartAlarm In Action

Watch this short video to get an idea of how iSmartAlarm could work in your home.

iSmartAlarm Competitors

View iSmartAlarm on Amazon | Visit iSmartAlarm’s Website

DIY security systems are quickly gaining popularity. With systems such as iSmartAlarm that are also self-monitored, not only are there no monthly fees but there are typically no contracts. Learn more by reading our self-monitoring security system reviews and find out how iSmartAlarm ranked.

Would you purchase an iSmartAlarm home security system?

About The Author:

Kimberly is our home security expert and has been writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems, and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what’s happening behind the scenes. Her work has appeared in many notable brands, including The New York Times' Wirecutter, Reader's Digest, Forbes, People, Woman's World, and Huffington Post.

In 2018, she had her first child, which opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing, and personally testing products and services.

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to and affiliated sites.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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January 18, 2019 8:37 pm

Where to begin with this ridiculous company? How about the fact that they are literally selling this same exact cameras as Wyze, only difference is they jack the price up about four times as much LOL their software is absolutely horrible. Their customer service is ridiculous. They’re pretty much failing as a company. Do not buy their products because they’re not going to have a Company to provide any kind of support or update their system very soon with the way they’re going. They are a huge joke. I wasted so much money on these crappy products. They never work. And then when you try and get help from their so-called “customer service” they act like they’re doing you some huge favor. This is no joke what they asked me to do to fix one of their almost $200 camera is that cost only $45 with Wyze ‍♀️

It’s like are you kidding me? I have no problems with the exact same camera I purchased from Wyze, which is on the same exact network. On the same exact phone. They literally ask you to give them a bunch of your private information. Not much of a security company if you ask me

See below: ( this is specifically what they asked for)
Can you please download the following application when you are connected to the same network as your iSmartAlarm system to help me analyze what may be causing your problems:

Please download the RouteThis Helps app from the Apple App Store or Google Play Store.
When you download the app, open it and enter the iSmartAlarm specific code: “ALRM”
Please place your device next to the iSmartAlarm product you are experiencing issues with.
Once the scan is complete, please give me the Key code that is displayed after the scan is complete.

Can you please provide the following information so that I may be better able to assist you:

1.) Camera MAC ID. (Should be on the bottom or back of the camera)
2.) Type of smartphone you are using and the version of OS it is running.
3.) Make and model of your router.
4.) Who is your ISP?
5.) How far is the camera from your router?
6.) What is the status LED on the front or back of the camera doing?

Additionally, can you unplug the camera from the power and then unplug your modem and router from their power for 10-15 seconds, then plug them back in and let them reboot.

Once the modem and router have rebooted, plug the camera back in and let it reboot. Once the camera has rebooted, turn the Wi-Fi off on your phone and see if you can get a picture from the camera.

March 9, 2017 10:39 am

iSmartAlarm is a great idea which was probably put to market way before it was ready. Repeated difficulties with the app, with only marginal support for Android based app have made setup a series of product-test-and-bug report sessions which continued for over a year. That’s better now but little ‘glitches’ in various components which show up now and then make me wonder how much attention the designers gave to durability of the hardware.

iSmart Alarm support policy is about as bad as I have seen. Their ‘online help’ system is still marginal, having gone from nothing a few years back. When a problem is reported, the initial response may make one wonder if the problem description was actually read by anyone. Usually, the customer is asked for a list of information about alarm and the system in which it is installed, only a small part of which is actually relevant to the problem reported. The same info is asked for repeatedly, even when information is irrelevant. Furthermore, when they agree to send something they will ask multiple times for shipping information, even though they are *supposed* to ha ve all the customer info on file anyway. Their RMA policy is difficult, expecting a component to be sent back *before* they send another, after all this is an alarm system.

The concept is great: All wireless, no contracts or fees, relatively easy setup… If I ever find a system which actually engineered to work easily and reliably I’ll get it as a replacement. For now I guess I’m stuck with iSmartAlarm. I’ll give it two stars for now.

December 30, 2016 4:55 pm

Thanks Kimberly for your review including your own personal experience which helps a lot! You list as one of the cons there’s a delay in notification, from your testing the equipment could you tell about how long the delay is? Seems like an important factor to consider with an alarm system!

Kimberly Alt
January 3, 2017 10:05 am
Reply to  TBC23

It’s been a while since I’ve tested iSmartAlarm, but from what I can remember there was a 5-10 minute delay.