iSmartAlarm Review: A Smart Purchase For Your Home Security Needs?

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iSmartAlarm on wall with art: iSmartAlarm ReviewsiSmartAlarm has created some buzz about self-monitored security systems (systems that you monitor yourself via notifications sent to you and using your network of contacts — no need to pay a monthly fee for a central monitoring station or enter into a multi-year contract).

Not only does iSmartAlarm include multiple camera options, but it also has stellar customer service — two things often overlooked by companies providing home security.

We’ve tested iSmartAlarm ourselves and take you through our installation experience. Read on to learn more about this DIY home security system and how it stacks up to the competition.

iSmartAlarm on Amazon | iSmartAlarm Website

Article Overview

iSmartAlarm

4.45 / 5
iSmartAlarm
Security Performance 4.3
Customer Service & Reputation 4.8
Equipment Quality 4.5
Equipment Warranty 4.0
Ability to Relocate 5.0
Home Automation 3.5
Self-Monitoring Fee 5.0

Pros

  • Great customer service
  • Android and iOS app
  • Audio detection for alarms (e.g. CO detector, smoke alarm, etc.)
  • Add emergency contacts
  • Email, phone and help center support
  • Great equipment quality
  • Cameras perform well and have night vision
  • Key fob is pretty handy and works within 30 feet
  • Easy and fast installation
  • One-year warranty

Cons

  • Delayed notifications
  • No backup source
  • Inside only
  • Spot camera, when used as a baby monitor, has been known to trigger false alerts

What Is CubeOne?

iSmart Alarm logoThe CubeOne is the “brain” of iSmartAlarm. Each iSmartAlarm system requires a CubeOne, which connects all your devices. It allows your devices to be managed through the iSmartAlarm app, making it possible to receive phone alerts, emails, texts and push notifications. It has a built-in 110 dB siren, which is triggered when there’s an intrusion.

Key Features

  • Expandable – You can add on to your system whenever you want.
  • Customizable – Purchase a package from iSmartAlarm or create your own.
  • iSmartAlarm Cameras – Spot, iCamera KEEP and iCamera KEEP Pro are three big selling points for iSmart Alarm.

Battery Backup

The CubeOne doesn’t have built-in battery backup, which isn’t ideal, but would also prove unnecessary since everything for this system is monitored via broadband (aka internet). In other words, when your power goes out, your internet goes down, and so does your CubeOne’s ability to operate.

A workaround for iSmartAlarm’s battery backup shortcomings is to connect it to a cellular internet network (like those being offered now by many telecom resellers), and plugging all your equipment into a UPS battery backup power supply.

An easier and more reliable option than this workaround is to go with a security system that has cellular monitoring.

App Features

Android App | iOS App

iSmart Alarm App ScreenshotBelow are functions you can control within the iSmartAlarm home security app. Please know that to use some of the features you must have certain equipment.

For example, you cannot view camera footage unless you have cameras in place that are compatible with your security system.

System

  • Arm/disarm entire system
  • View detailed event history and alerts

Smart/Remote Controls

  • Control appliances plugged into a smart plug

Cameras

  • Remote control cameras, including pan/tilt/zoom (if supported by camera)
  • View live stream
  • View recorded video

Not Supported By App

  • Geofencing, which automatically adjusts your security and automation equipment after you’ve left a set radius of your home or “geo-fence”
  • Lock/unlock doors (including opening/closing garage door)
  • Control thermostat
  • View doorbell camera
  • Updated weather forecast

Price

Below are some packages offered by iSmartAlarm, but you can also build your own.

  • Preferred ( $198.00 )
    • CubeOne, two contact sensors, motion sensor, two remote tags
  • Deluxe ( $121.71 )
    • CubeOne, four contact sensors, motion sensor, two remote tags
  • Premium (Video Camera Bundle) ( Check Amazon for availability )
    • CubeOne, iCamera Keep, two contact sensors, motion sensor, two remote tags

Additional Equipment

Cameras

Home Security

Smart Home

Coupon Code

iSmartAlarm products are generally discounted from MSRP on Amazon.

What Do Customers Think?

Positive Reviews

Works great with no monthly fees. You can buy more units for each door or window in the house and camera separately. – Ajoyce, Best Buy 4/20/2018

I ended up buying an extra camera for the system just because I need one for the front and rear of the house ,the system works flawlessly and the app is super easy to use and set up was pretty straight forward. Have had this for months now no issues. – OhioBuckeye, Best Buy 10/20/2017

Negative Reviews

Was an early supporter of iSmartAlarm when they were in Indiegogo. Took a year to get the product and it is far from good. The potential capabilities like night vision and alerts are great but they don’t work. Cameras are always disconnecting from the app and then impossible to reconnect. Customer service is horrible. All they do is offer wonky impossible workarounds for you to keep trying. No way would I buy from this brand again. Too many players in this space that have products that actually work. Mike R., Trustpilot 3/11/2019

I was a very happy customer but more and more often there are downtimes and the communication of that company is just a pure joke. Hardware is still not functioning after 48h; keypad and camera not useable and still after 48h no update from the company on any sort of social network althought they have twitter and facebook. stay away from this company. – Ludwig P., Trustpilot 8/15/2018

My iSmartAlarm Review

iSmartAlarm sent me a system to test out in exchange for an unbiased review. Overall, I feel the system isn’t terrible, but it didn’t blow my socks off either.

Installation

Installation was easy. Everything (except the iCamera KEEP) took me less than 15 minutes. I ran into some issues with iCamera KEEP but I was able to reach customer service quickly, and they were very helpful.

Customer Service

iSmartAlarm has some of the best customer service I’ve experienced in the home security field, and that’s saying a lot (I’ve engaged the customer service departments of over a dozen home security providers). I ended up texting photos back and forth with one of their customer service reps — she was awesome. She gave me step-by-step instructions, which helped me see where I was making mistakes.

App Performance

Although my customer service experience was great, it could’ve all been avoided had the instructions been a little more clear in the app. Overall, the app frustrated me. I would get delayed notifications, and the app doesn’t send out a notification when the iSmartAlarm motion sensor is triggered (the alarm goes off but I wasn’t notified of this). What happens if an intruder enters my home through a window that I don’t have a window sensor on?

Spot (Camera)

After testing out Spot, I thought it was pretty cool. It worked well for me — had clear video and all. My sister and her husband use Spot as a video baby monitor and when the baby cries or talks the camera reads her voice as the sound of a CO (carbon monoxide) alarm. The first time it happened we were all confused. We thought Spot could sense the level of CO in the house, but actually, it thought that my niece’s high pitched voice was a CO detector sounding. It’s neat that Spot has this capability, but clearly it needs tweaking.

See iSmartAlarm In Action

Watch this short video to get an idea of how iSmartAlarm could work in your home.

iSmartAlarm Competitors

iSmartAlarm on AmazoniSmartAlarm Website

With self-monitored security systems such as iSmartAlarm,  not only are there no monthly fees but there are typically no contracts. Our experts compare not only the best self-monitored security systems but also those with no fees or contracts. Check them out to find out how iSmartAlarm ranked.

Burglar breaking into house tracking on smart phone app (caption: What’s The Best Home Security System In 2020)Self-monitored DIY security systems are quickly gaining popularity, but that doesn’t mean they’re considered safer than professionally monitored security systems. With a pro monitored system professionals are watching over your home 24/7, which is especially helpful if you’re asleep or traveling without cell reception. Learn about all the benefits and which companies are the best in our home security systems comparison.

Would you purchase an iSmartAlarm home security system?

About The Author:

Kimberly is our home security expert and has been writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems, and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what’s happening behind the scenes. Her work has appeared in many notable brands, including The New York Times' Wirecutter, Reader's Digest, Forbes, People, Woman's World, and Huffington Post.

In 2018, she had her first child, which opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing, and personally testing products and services.

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