Protect America vs Simplisafe: Same Monitoring Company, Different Prices

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Protect America and Simplisafe equipment side by side (caption: Protect America vs Simplisafe)Protect America and SimpliSafe offer wireless home security systems that you can install without a professional’s help. What it ultimately comes down to is what type of home you live in.

If you live in an apartment or are unsure how long you’ll reside at your current residence, SimpliSafe may be a better option because there are no long-term commitments.

However, if you live in a secluded place with less reliable cellular and internet connections, Protect America may be a better option because you may need landline monitoring.

We’ll help you determine which of these companies could be a better fit for your home and lifestyle.

Customer Service & Reputation

The BBB (Better Business Bureau) can be a reliable indicator of how a company handles consumer complaints. How did our two companies fare?

Protect America Complaints

  • Difficulty canceling the monitoring service
  • Hard to get hold of customer service
  • Not receiving requested equipment

SimpliSafe Complaints

  • Requesting to be unsubscribed from emails and still getting emails
  • Continuing to be billed after canceling
  • Tech support may require multiple calls to fix an issue

Neither company is exempt from negative reviews, but SimpliSafe seems to have more positive feedback than Protect America, and the criticisms are less severe than those found with Protect America.

SimpliSafe logo

Customer Service & Reputation Winner: SimpliSafe

Equipment

Below is a table of the types of security equipment each company offers.

 Protect AmericaSimpliSafe
Additional KeypadCheckmarkCheckmark
Keychain RemoteCheckmarkCheckmark
Door/Window SensorCheckmarkCheckmark
Motion SensorCheckmarkCheckmark
Indoor CameraCheckmarkCheckmark
Outdoor CameraCheckmark
Doorbell CameraCheckmarkCheckmark
Glass Break SensorCheckmarkCheckmark
Panic ButtonCheckmarkCheckmark
Smoke DetectorCheckmarkCheckmark
CO DetectorCheckmarkCheckmark
Freeze SensorCheckmarkCheckmark
Water SensorCheckmarkCheckmark
Additional SirenCheckmark
Smart SwitchCheckmark
Smart Door LockCheckmarkCheckmark
Smart Light BulbCheckmark
Garage Door SensorCheckmark
Compatible Smart ThermostatCheckmark

Overall, Protect America has a much more extensive equipment lineup. SimpliSafe doesn’t offer any outdoor cameras. This is a huge miss by SimpliSafe, and we’re disappointed it’s taking them so long to come out with one.

Who Has Better Cameras?

Protect America offers 2 indoor cameras, 3 outdoor camera and 1 doorbell camera. Meanwhile SimpliSafe has 1 indoor camera and 1 doorbell camera, so if you’re looking for more options, Protect America takes the cake. Below are the specs for these cameras and you can learn more about Protect America’s cameras here.

Indoor

 ResolutionDigital Pan & TiltEcho-Cancelling MicrophoneField Of ViewInfrared Night VisionTwo-Way Audio
Protect America Alarm.com Indoor Camera ADC-V522IR1080pCheckmarkCheckmark113ºCheckmarkCheckmark
Protect America SecureNet Indoor Camera SN-629F1720p60ºCheckmark
SimpliSafe SimpliCam720p120ºCheckmarkCheckmark

Outdoor

SimpliSafe doesn’t have an outdoor camera, which is why only Protect America is in the table below.

 ResolutionField Of ViewInfrared Night Vision
Protect America Alarm.com Outdoor Camera ADC-V7231080p117ºCheckmark
Protect America Alarm.com Outdoor Camera ADC-V721W720p62º
Protect America SecureNet Outdoor Camera SN-750EF1720p60ºCheckmark

Doorbell

 ResolutionField Of ViewInfrared Night VisionTwo-Way AudioPan & Zoom
Protect America (Skybell Slim Line)1080p180ºCheckmarkCheckmark
SimpliSafe Doorbell Pro1080p162ºCheckmarkCheckmarkCheckmark

Manufacturing

SimpliSafe manufactures its own wireless equipment. Protect America offers wireless equipment manufactured by Interlogix.

Protect America has a lifetime warranty, while SimpliSafe’s is 3 years. Both are longer than the 1-year warranty that many competitors offer.

Both systems perform well and do what they say they will do. SimpliSafe has more complaints about its equipment staying connected than Protect America does.

Protect America logo

Equipment Winner: Protect America

Technology

Most of us want the most advanced and up-to-date equipment options. Both companies offer home automation integrations.

Protect America Compatibilities

SimpliSafe Compatibilities

Battery Backup

If you lose power during a storm or from a burglar cutting wires, a battery backup will keep both systems running. SimpliSafe has 24-hour battery backup, which is the standard, and Protect America has 18 to 24-hour battery backup.

Cellular Monitoring

All of SimpliSafe’s plans have cellular monitoring, which is the most secure form because there’s no concern about a burglar cutting your landline (phone) or broadband (internet) connection.

Meanwhile, you can choose from landline, broadband or cellular monitoring from Protect America. Landline monitoring may be convenient if you live in a remote place with poor cellular coverage and an unpredictable internet connection.

App Performance & Rating

Below are the Apple App Store and Google Play Store ratings and number of reviews to give you an idea of what readers think of each company’s respective app.

That being said, the Protect America app offers significantly more features and functionality than the SimpliSafe app.

Unique To Protect America App

  • Smart Plug Control
  • Lock/Unlock Smart Doors
  • Displays Weather Conditions
  • Create Programs/Schedules
  • Garage Door Control
  • Geofencing
  • Multi-Factor Authentication

Protect America App Complaints

  • Closing on its own
  • Not staying connected with the system
  • App not working

SimpliSafe App Complaints

  • Not updating
  • Closing on its own
  • Not staying connected with the system
  • Having to pay to use it

Smash Proof

SimpliSafe has a smash-proof system, so if an intruder tries to destroy your system, the police are still alerted. Protect America doesn’t have this feature.

In the end, if you plan on integrating some home automation equipment with your security system, Protect America has more options than SimpliSafe. But if you don’t care about having the smartest home on the block, SimpliSafe has 24-hour battery backup, cellular monitoring for all plans and a better app rating than Protect America.Protect America logo

Technology Winner: Protect America

Value

To see how these two compare in a real-world situation, here’s an example of a common household equipment configuration:

  • 3 door/window sensors
  • 1 keypad
  • 1 motion sensors

For comparison’s sake, here’s how much it will cost you for 3 years of service. (SimpliSafe doesn’t require a commitment. Protect America locks you into a 3-year contract.)

 Protect AmericaSimpliSafe
Equipment$0$259.00
Installation$0$0
Professional Monitoring$41.99/month
(cellular)
$24.99/month
(cellular)
Total Spent After 3 Years$1,511.64$1,158.64

Protect America gives you up to $1,400 of wireless equipment free, but its cellular monitoring starts at $41.99/month, which is $17 more than SimpliSafe’s. Plus SimpliSafe doesn’t lock you into a long-term commitment.

Both Protect America and SimpliSafe use C.O.P.S. for their professional monitoring. C.O.P.S. has 6 monitoring stations and reportedly contacts you within 60 seconds.

We think your money is well spent with either company. We like that Protect America gives you up to $1,400 of wireless equipment free but wish the cellular monitoring fee was comparable to SimpliSafe since it’s through the same company.

Protect America & SimpliSafe logos

Value Winner: Protect America & SimpliSafe (Tie)

Ease Of Use

 Protect AmericaSimpliSafe
Wireless EquipmentCheckmarkCheckmark
InstallationDIYDIY
Easily RelocateCheckmarkCheckmark

Once you set up the systems, they are both easy to use. The apps are relatively simple to use, although the Protect America app offers significantly more features and functionality than the SimpliSafe app.

Protect America & SimpliSafe logos

Ease Of Use Winner: Protect America & SimpliSafe (Tie)

Final Verdict

If you want a security system that’s easy to install yourself, has excellent customer service and great professional monitoring, Protect America and SimpliSafe are both excellent options.

Ultimately, Protect America has more home automation options and a longer equipment warranty. However, if you want to avoid a long-term contract, you may find SimpliSafe more appealing.

ProtectAmerica logo

Overall Winner: Protect America

If you’d like to learn more about these companies, read our in-depth reviews on Protect America and SimpliSafe, which include pros, cons, key features and customer testimonials. Both companies are included in our top picks for best home security system too.

Which company are you leaning toward?

About The Author:

Kimberly is our home security expert and has been writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems, and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what’s happening behind the scenes. Her work has appeared in many notable brands, including The New York Times' Wirecutter, Reader's Digest, Forbes, People, Woman's World, and Huffington Post.

In 2018, she had her first child, which opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing, and personally testing products and services.

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Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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