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Protect America and SimpliSafe offer wireless home security systems that you can install without a professional’s help. What it ultimately comes down to is what type of home you live in.
If you live in an apartment or are unsure how long you’ll reside at your current residence, SimpliSafe may be a better option because there are no long-term commitments.
However, if you live in a secluded place with less reliable cellular and internet connections, Protect America may be a better option because you may need landline monitoring.
We’ll help you determine which of these companies could be a better fit for your home and lifestyle.
The BBB (Better Business Bureau) can be a reliable indicator of how a company handles consumer complaints. How did our two companies fare?
Protect America Complaints
- Difficulty canceling the monitoring service
- Hard to get hold of customer service
- Not receiving requested equipment
- Requesting to be unsubscribed from emails and still getting emails
- Continuing to be billed after canceling
- Tech support may require multiple calls to fix an issue
Neither company is exempt from negative reviews, but SimpliSafe seems to have more positive feedback than Protect America, and the criticisms are less severe than those found with Protect America.
Customer Service & Reputation Winner: SimpliSafe
Below is a table of the types of security equipment each company offers.
Protect America SimpliSafe Additional Keypad Keychain Remote Door/Window Sensor Motion Sensor Indoor Camera Outdoor Camera Doorbell Camera Glass Break Sensor Panic Button Smoke Detector CO Detector Freeze Sensor Water Sensor Additional Siren Smart Switch Smart Door Lock Smart Light Bulb Garage Door Sensor Compatible Smart Thermostat
Overall, Protect America has a much more extensive equipment lineup. SimpliSafe doesn’t offer any outdoor cameras. This is a huge miss by SimpliSafe, and we’re disappointed it’s taking them so long to come out with one.
Who Has Better Cameras?
Protect America offers 2 indoor cameras, 3 outdoor camera and 1 doorbell camera. Meanwhile SimpliSafe has 1 indoor camera and 1 doorbell camera, so if you’re looking for more options, Protect America takes the cake. Below are the specs for these cameras and you can learn more about Protect America’s cameras here.
Resolution Digital Pan & Tilt Echo-Cancelling Microphone Field Of View Infrared Night Vision Two-Way Audio Protect America Alarm.com Indoor Camera ADC-V522IR 1080p 113º Protect America SecureNet Indoor Camera SN-629F1 720p 60º SimpliSafe SimpliCam 720p 120º
SimpliSafe doesn’t have an outdoor camera, which is why only Protect America is in the table below.
Resolution Field Of View Infrared Night Vision Protect America Alarm.com Outdoor Camera ADC-V723 1080p 117º Protect America Alarm.com Outdoor Camera ADC-V721W 720p 62º Protect America SecureNet Outdoor Camera SN-750EF1 720p 60º
Resolution Field Of View Infrared Night Vision Two-Way Audio Pan & Zoom Protect America (Skybell Slim Line) 1080p 180º SimpliSafe Doorbell Pro 1080p 162º
SimpliSafe manufactures its own wireless equipment. Protect America offers wireless equipment manufactured by Interlogix.
Protect America has a lifetime warranty, while SimpliSafe’s is 3 years. Both are longer than the 1-year warranty that many competitors offer.
Both systems perform well and do what they say they will do. SimpliSafe has more complaints about its equipment staying connected than Protect America does.
Equipment Winner: Protect America
Most of us want the most advanced and up-to-date equipment options. Both companies offer home automation integrations.
Protect America Compatibilities
- Amazon Alexa
- Google Assistant
- Nest thermostat
- August door locks (SimpliSafe doesn’t require or support Z-Wave, so Z-Wave compatibility is not necessary)
If you lose power during a storm or from a burglar cutting wires, a battery backup will keep both systems running. SimpliSafe has 24-hour battery backup, which is the standard, and Protect America has 18 to 24-hour battery backup.
All of SimpliSafe’s plans have cellular monitoring, which is the most secure form because there’s no concern about a burglar cutting your landline (phone) or broadband (internet) connection.
Meanwhile, you can choose from landline, broadband or cellular monitoring from Protect America. Landline monitoring may be convenient if you live in a remote place with poor cellular coverage and an unpredictable internet connection.
App Performance & Rating
Below are the Apple App Store and Google Play Store ratings and number of reviews to give you an idea of what readers think of each company’s respective app.
- Protect America
That being said, the Protect America app offers significantly more features and functionality than the SimpliSafe app.
Unique To Protect America App
- Smart Plug Control
- Lock/Unlock Smart Doors
- Displays Weather Conditions
- Create Programs/Schedules
- Garage Door Control
- Multi-Factor Authentication
Protect America App Complaints
- Closing on its own
- Not staying connected with the system
- App not working
SimpliSafe App Complaints
- Not updating
- Closing on its own
- Not staying connected with the system
- Having to pay to use it
SimpliSafe has a smash-proof system, so if an intruder tries to destroy your system, the police are still alerted. Protect America doesn’t have this feature.
In the end, if you plan on integrating some home automation equipment with your security system, Protect America has more options than SimpliSafe. But if you don’t care about having the smartest home on the block, SimpliSafe has 24-hour battery backup, cellular monitoring for all plans and a better app rating than Protect America.
Technology Winner: Protect America
To see how these two compare in a real-world situation, here’s an example of a common household equipment configuration:
- 3 door/window sensors
- 1 keypad
- 1 motion sensors
For comparison’s sake, here’s how much it will cost you for 3 years of service. (SimpliSafe doesn’t require a commitment. Protect America locks you into a 3-year contract.)
Protect America SimpliSafe Equipment $0 $259.00 Installation $0 $0 Professional Monitoring $41.99/month
Total Spent After 3 Years $1,511.64 $1,158.64
Protect America gives you up to $1,400 of wireless equipment free, but its cellular monitoring starts at $41.99/month, which is $17 more than SimpliSafe’s. Plus SimpliSafe doesn’t lock you into a long-term commitment.
Both Protect America and SimpliSafe use C.O.P.S. for their professional monitoring. C.O.P.S. has 6 monitoring stations and reportedly contacts you within 60 seconds.
We think your money is well spent with either company. We like that Protect America gives you up to $1,400 of wireless equipment free but wish the cellular monitoring fee was comparable to SimpliSafe since it’s through the same company.
Protect America SimpliSafe Wireless Equipment Installation DIY DIY Easily Relocate
Once you set up the systems, they are both easy to use. The apps are relatively simple to use, although the Protect America app offers significantly more features and functionality than the SimpliSafe app.
If you want a security system that’s easy to install yourself, has excellent customer service and great professional monitoring, Protect America and SimpliSafe are both excellent options.
Ultimately, Protect America has more home automation options and a longer equipment warranty. However, if you want to avoid a long-term contract, you may find SimpliSafe more appealing.
Overall Winner: Protect America
If you’d like to learn more about these companies, read our in-depth reviews on Protect America and SimpliSafe, which include pros, cons, key features and customer testimonials. Both companies are included in our top picks for best home security system too.
Which company are you leaning toward?
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