Private Internet Access Review: The Affordable Way To Stay Safe Online?

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Back of laptop screen with stickers on itSearching for the best Virtual Private Network (VPN) on the market that fits your budget? VPNs like Private Internet Access (PIA) help keep your data and identity secure and protected from prying eyes when logging into unprotected Wi-Fi networks (such as those at airports or coffee shops).

VPNs can be applied to any connection, whether you’re on your laptop, home PC or smartphone — and all at a remarkably low monthly price. Private Internet Access also has one of the best reputations in the industry. Our Private Internet Access review gives you the lowdown on this top-ranking service.

Private Internet Access logoVisit Private Internet Access Website

Article Overview

Private Internet Access

4.05 / 5
Private Internet Access
Security 4.8
Performance 4.5
Features 4.0
Cost 4.0
Customer Service 3.0


  • No traffic logs
  • Simple, easy interface and easy to install and get working
  • High 256-bit encryption level
  • Use up to 5 devices simultaneously on one account
  • Kill swich
  • DNS and IPV6 leak protection
  • Supports Torrent/P2P
  • Accepts hundreds of payment types, including Bitcoin and other anonymous payments
  • Almost anonymous sign-up (all they require is an email address)


  • In fewer countries than other top services
  • Can’t select server location (but you can select geolocation)
  • No NAT firewall
  • Hit or miss with unblocking Netflix
  • No statistics in app (data sent/received, etc.)
  • Customer support via email ticket only

Key Features

  • 3,200 Private Internet Access servers in 33 countries
  • One-click installers connect you immediately
  • Compatible with Windows, Mac, Linux, iOS, Android
  • Supports OpenVPN, P2P, PPTP, and IPSEC/L2TP VPN tunnels
  • Blocks ads, trackers and malware
  • DNS, IPV6 and Email IP leak protection
  • Private Internet Access proxy included: SOCKS5
  • Mobile app and website icons show your security status


PIA offers a 100% money-back guarantee for the first 7 days of service.

  • $9.99/month paying monthly
  • $5.99/month for 1 year
  • $3.49/month for 2 years

Coupon Code

Save up to 52% on PIA plans when you pay for a full year via this link.

Don’t Get All The VPN Lingo?

VPN industry terminology can certainly be techie at times. If you need some layman’s explanations about the lingo we’ve used in our Private Internet Access review, be sure to read our terminology page.

What Do PIA Users Have To Say?

Are current or former VPN Private Internet Access customers happy with their service? We’ve researched online feedback to gauge user experiences. Below you’ll find a balanced sampling of both positive and negative reviews.

Positive Reviews

I have been using PIA VPN service for a couple of years now and am completely satisfied with it. So much so that I recently signed up for the three year deal. I have tested it on numerous occasions and it really does work. I like that I can use it at home and on my mobile device. Which is very important when being connected to a public wi-fi .I’m probably going to save a good amount of money now that a one time payment option is available. The customer service has been great. Not that I’ve needed it much. Thank you PIA and good luck to you in the future. – D. Evans, Trustpilot 4/1/2019

The speed I am getting with this software for traffic is very high – at least compared with other software of this kind. I was impressed the first time. Usually these types of VPNs are hit and miss when it comes for speed, it’s flaky, unstable, etc., but this one has very rarely slowed down, and usually picks up if you reconnect. I also love the multitude of locations in different countries to choose from. Really helps test our international focused apps. – Cristian C., G2 Crowd 12/12/2018

Negative Reviews

I have waited 2 days for my activation email and log in, despite numerous support tickets that i have submitted, in the end i opted to cancel using the 7 day money back guarantee they display on their website, its the 7th day and no one has responded to me so i will be calling PayPal to reverse the payment. This seems to be a hit or miss company when requesting service or even in the event of signing up and receiving your log in details. i will get my money back via PayPal and go with a renowned service like Nord or Cyber Ghost. – Jan D., Trustpilot 4/1/2019

Sometimes the connection to the server is lost. Privateinternetaccess is hard to use for new users. The first configuration is troublesome. This software do not offer live chat also we must be waiting for an answer when we are having any problem. In my opinion, the interface should be more modernized and user-friendly. – Konrad K., Trustpilot 1/13/2019

How Can You Be Sure You’re Safe?

We know you’re worried about your online security and anonymity — we all are these days.  Watch the video below to see how PIA addresses these unfortunate but common concerns.

Is PIA Worth It?

Visit Private Internet Access Website

PIA is a major player in the VPN space with robust security features, an unbelievably easy interface, solid and speedy performance and much more. They used to be an incredible bargain, but even with a recent price increase, they remain competitively priced. The major downside with PIA? No phone or live chat customer support.

If you want more customer support avenues or want to see VPN alternatives, be sure to check out our Best VPN Service reviews to learn more about PIA’s competitors.

Is email-only customer support a dealbreaker for you? 

About The Author:

While attending the University of North Carolina at Chapel Hill’s graduate school for journalism and public relations, Sally began a long career researching and writing about hard-to-understand topics, such as insurance and finance.

Her additional experience in marketing, fundraising, public relations and financial planning at various foundations and nonprofit organizations over the years has given her the practical tools to inform consumers about making the smartest business and personal financial decisions. Her work has appeared in many notable media outlets, including The Washington Post, Entrepreneur, People, Forbes, Huffington Post, and more.

Speaking of smart living — growing up in the (at-the-time) per-capita murder capital of the U.S. (Richmond, VA) taught her a thing or two about the need for personal and home safety. Sally stays on top of all the latest gadgets and services to protect her and her teenage daughters from potential predators and thieves. And she brings this knowledge to every article she writes.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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August 16, 2017 9:50 am

I am a new PIA user and so far I’m liking it, I haven’t noticed a major loss of internet speed. But in the settings “IPv6 Leak Protection” is automatically checked, does anyone know what that is?

Jeff Butler
August 23, 2017 2:13 pm
Reply to  Mike

It is a pretty complicated process, but my understanding is that this makes sure that when you are able to connect to an IPv6 that the VPN will connect to it. PIA claims that many VPN providers don’t provide this additional layer of security that they do.

August 14, 2017 3:44 pm

I use PIA for work when I’m at a coffee shop and our team uses Slack. However, when I have PIA connected, Slack doesn’t work. It’s super annoying. Any ideas how I can fix it? I love PIA and would prefer not to change.

Kimberly Alt
August 15, 2017 9:31 am
Reply to  Cynthia

Hi Cynthia, I experienced the same thing as you a while back. I ended up needing an update for my PIA and it helped fix the issue. I recommend checking if yours needs an update and hopefully that does the trick!

April 17, 2017 4:57 pm

That terminology page was super useful, wish I had seen it before reading the review though, ha! I’m going to sign up for this tonight probably.