Can You Get Peace Of Mind With Medical Guardian?

To sustain this free service, we receive affiliate commissions via some of our links. This doesn’t affect rankings. Our review process.

Alert armband: Medical Guardian ReviewsAs our parents and grandparents age, they often still want to maintain their independence. They may believe they’re still as agile and able to get around like they always have.

However, that’s not always the case. After years of wear and tear on the body, especially after surgeries or debilitating illnesses, it’s that much more risky to try to push the physical limits.

When accidents happen, whether it’s while doing simple things like going up and down stairs or more complex tasks like gardening or housework, medical alert devices give the entire family peace of mind in knowing that help is available at all times.

Article Overview

To get a better understanding of Medical Guardian’s offerings, we’ve tested the products (provided free of charge by Medical Guardian) and written an in-depth, unbiased review. Read on to learn more about how the devices work, what each package includes and how much they cost.Medical Guardian logo

View Medical Guardian’s Devices & Plans

Medical Guardian Alert Systems

Medical Guardian offers six medical alarm systems: classic, home, family, mobileactive and freedom. Medical Guardian gave us the opportunity to test each of their medical alert systems so we’d have first-hand experience and a better understanding of how they work.

Medical Guardian Equipment

First, here’s an overview of the types of equipment Medical Guardian offers (there are photos of the full set of products for each package below).

  • Base Station: Varies depending on which package you choose. Place the speaker box low to the ground so the user is close to the microphone and speaker in case they fall.
  • Emergency Help Buttons: A mobile button that calls the helpline when assistance is needed. Your options are a pendant that’s worn around your neck or a wristband. You can customize both by adding a designer band or chain.
  • Wall Button (optional): A wall-mounted button syncs with the base unit. You can press it to call the helpline when you need assistance but aren’t wearing a mobile help button. The wall button doesn’t require wiring — it comes with mounting tape (or has screw holes on the back).
  • Fall Detection Pendant (optional): A separate wearable device that recognizes movement (e.g. falling) and automatically triggers a call for help.

While it’s not necessary, we advize testing all equipment by pressing the emergency button once a month to make sure the batteries work and everything functions properly.

Lock Box (optional): Weatherproof box with a four-digit code that’s stored safely in your account. This allows the dispatchers to give the code to your contacts on file or paramedics to access the spare key and get into your home in case of an emergency.

How Medical Alert Devices Work

Each Medical Guardian system is ready to go right out of the box. Simply connect to a power source and call the phone number on the box to activate (the process took us about 10 minutes total).

When you push the emergency button on one of your devices, it calls the Medical Guardian dispatch station within 30-45 seconds. They ask if it’s an emergency and you need help.

If it’s an emergency, dispatchers then get in touch with one of your four emergency contacts on file (family members, neighbors, etc.) or call an ambulance if needed (they find the closest one in your area). If you can’t speak or they can’t hear you, they’ll call your cell phone. If they still can’t get hold of you, they’ll call 911. Everyone we spoke to when testing was very caring and empathetic.

Key Features

  • No long-term contracts (choose your own plan: monthly, quarterly, semi-annually or annually)
  • 24/7 support from anywhere in the world
  • Mobile devices are water resistant to rain, bathing and showers and while swimming
  • All equipment has a built-in backup battery
  • Easy to use and large buttons
  • Blinking lights to see buttons in the dark and noises once activated to indicate help is on the way
  • Foolproof (unless you accidentally push button)
  • Loud speaker in case someone is hard of hearing or far away from the device

Medical Guardian Cost

Medical Guardian’s costs vary depending on which device you select but all involve a monthly fee, ranging from $30 to $50 per month. The company also offers annual, semi-annual or quarterly plans, which lock you in at a slightly better rate (as low as $27/month) and include perks like free shipping on equipment.

All devices and plans include the equipment at no charge, except their Freedom Guardian GPS/WiFi wristwatch (a one-time $99 cost). Medical Guardian offers a protection plan for $5/month which covers the cost of damaged, lost or stolen equipment (since it can cost up to $350 to replace).

Medical Guardian Alert Systems

Classic Guardian | Home Guardian | Family GuardianMobile Guardian | Active Guardian | Freedom Guardian

Classic Guardian

Classic Guardian The Classic is the lowest priced option and great for someone who has a phone line and wants basic protection at a reasonable price. It offers a long range (up to three football fields) and the lowest monthly monitoring fee. However, you must have a landline to use the Classic Guardian.

For many, this isn’t an issue, but we want to point out that the Classic is the only system that you need a phone line to plug into. Still, the equipment is the sleekest and most modern looking of their collection so you can look hip in addition to not breaking your hip.

Includes

  • 1 base station with 2-way speaker and 32-hour battery backup
  • 1 portable emergency help button (range up to 1,300 feet) either neck pendant or wristband

Pricing

  • Annual Plan: $329.45 (billed monthly at $27.45/month) includes free lock box, free month of service and free shipping
  • Semi-Annual Plan: $179.70 (billed every 6 months at $29.95/month) includes free lock box and free shipping
  • Quarterly Plan: $89.85 (billed every 3 months at $29.95/month) includes free shipping
  • Monthly Plan: $29.95/month
  • Add Ons: Medical alert necklace, wristband, lock box $2/month each, protection plan $5/month
  • View all plans

Home Guardian

Home Guardian

Home’s coverage area is slightly less than the Classic (up to two football fields) but the Home base station has some additional display features including temperature, date and time. You can adjust volume on the panel, and there are large glowing buttons which are hard to miss (especially in the dark).

Once you press “emergency,” there’s no chiming or ringing. So, if someone needs assurance that help is on the way, there isn’t as much verification other than a voice once an operator picks up. The Home Guardian also allows you to add on a fall detection device, which automatically calls for help if you fall.

Includes

  • 1 base station with 2-way speaker and 30-hour battery backup (no landline needed)
  • 1 portable emergency help button (range up to 600 feet) either neck pendant or wristband (choose from black or white)

Pricing

  • Annual Plan: $384.45 (billed monthly at $32.04/month) includes free lock box, free month of service and free shipping
  • Semi-Annual Plan: $209.70 (billed every 6 months at $34.95/month) includes free lock box and free shipping
  • Quarterly Plan: $104.85 (billed every 3 months at $34.95/month) includes free shipping
  • Monthly Plan: $34.95/month
  • Add Ons: Medical alert necklace, wall button, wristband, lock box $2/month each, protection plan $5/month or fall detection pendant for $10/month
  • View all plans

Family Guardian

Family Guardian’s coverage range is by far the best out of the company’s products (up to four football fields without the need of a landline). This system uses three, in-home safety sensors that update family, friends and caregivers on a loved one’s health and activity levels throughout the day.

The Family Guardian app sends you instant alerts to your email or smartphone if the safety sensors detect that your loved one isn’t following their normal routine or if they use their medical alert help button.

Includes

  • 1 base station with 2-way speaker and 32-hour battery backup
  • 3 in-home safety sensors
  • 1 portable emergency help button (range up to 1,300 feet) either neck pendant or wristband

How Family Guardian Works

Family Gurdian has a family of products that work together to protect your family member from afar. Watch this video to see the system in action.

Pricing

  • Annual Plan: $879.45 (billed monthly at $73.29/month) includes free lock box, free month of service and free shipping
  • Semi-Annual Plan: $479.70 (billed every 6 months at $79.95/month) includes free lock box and free shipping
  • Quarterly Plan: $239.85 (billed every 3 months at $79.95/month) includes free shipping
  • Monthly Plan: $79.95/month
  • Add Ons: Medical alert necklace, wall button, wristband, lock box $2/month each, protection plan $5/month or fall detection pendant for $10/month
  • View all plans

Mobile Guardian

Mobile GuardianThe coverage area for the Mobile is smaller than both the Home and Classic Guardian (only one football field), but you can take the 2-way speaker with you anywhere you go, so there’s not as much need for high range. As long as you remember to take the device with you in your car, purse or pocket, there’s help anywhere you go.

The wireless system’s battery lasts up to 24 hours and takes up to two hours to charge (they recommend putting in cradle overnight). Another benefit is it makes a chiming noise when you press the button and blinks so you know it’s ringing. It’s a little pricier but could be worth it if you are someone who’s on the go. No fall detection for this plan but you can choose your wristband color (black or white).

Includes

  • 1 base station and charging cradle with 2-way speaker and 24-hour battery backup
  • 1 leather carrying case
  • 1 portable emergency help button (range up to 350 feet)

Pricing

  • Annual Plan: $439.45 (billed annually at $36.62/month) includes free lock box, free month of service and free shipping
  • Semi-Annual Plan: $239.70 (billed every 6 months at $39.95/month) includes free lock box and free shipping
  • Quarterly Plan: $119.85 (billed every 3 months at $39.95/month) includes free shipping
  • Monthly Plan: $39.95/month
  • Add Ons: Medical alert necklace, wristband, lock box $2/month each, protection plan $5/month
  • View all plans

Active Guardian

Premium GuardianThis product is a speaker, help button and GSP detection all-in-one. When testing the equipment, they were able to pinpoint my address exactly. There is fall detection technology built into the device, but if you wish to use it, it will cost you an additional monthly fee. The device is small enough so you can talk into it and take it anywhere in the world to get coverage (no wristband or pendant needed).

When your dispatch call is in progress, it beeps and blinks to let you know it’s connecting. However, with all these premium features comes a high price per month. But it could be worth it for the convenience, especially after adding up all the add-ons from the other devices. The value per dollar of Active Guardian is by far the best. If you can afford it, we definitely recommend getting this version.

Includes

  • Portable 2-way speaker with built-in GPS tracking and unlimited range
  • Charging cradle (takes up to four hours for full cycle)

Pricing

  • Annual Plan: $549.45 (billed annually at $45.79/month) includes free lock box, free month of service and free shipping
  • Semi-Annual Plan: $299.70 (billed every 6 months at $49.95/month) includes free lock box and free shipping
  • Quarterly Plan: $149.85 (billed every 3 months at $49.95/month) includes free shipping
  • Monthly Plan: $49.95/month
  • Add Ons: Fall Detection $10/month, lock box $2/month each, and/or protection plan $5/month
  • View all plans

Freedom Guardian

Freedom Guardian watch and charger on tableFreedom Guardian is a wearable medical alert smartwatch that uses advanced location tracking, incluging GPS, WiFi positioning and cell tower triangulation, to pinpoint your loved one’s exact location within the U.S. — even if they’re unsure of their own location or unable to give the dispatcher tracking details.

This device also includes read-out-loud SMS messaging, calendar alerts, weather forecasts and a low-battery notification. Users can press the side button and hold for 3 seconds to request emergency assistance.

Pricing

  • Equipment Cost: $99 one-time cost
  • Annual Plan: $494.45 (billed monthly at $41.20/month) includes free lock box, free month of service and free shipping
  • Semi-Annual Plan: $269.70 (billed every 6 months at $44.95/month) includes free lock box and free shipping
  • Quarterly Plan: $134.85 (billed every 3 months at $44.95/month) includes free shipping
  • Monthly Plan: $44.95/month
  • Add Ons: lock box $2/month each and protection plan $5/month
  • View all plans

Price & Feature Comparison

Here’s an overview of all the plans and features for each:

 Classic GuardianHome GuardianFamily GuardianMobile Guardian (GPS)Active Guardian (GPS)Freedom Guardian (GPS, WiFi, Cell)
Monthly Price$29.95$34.95$79.95$39.95$49.95$44.95
Quarterly Price$89.85$104.85$239.85$119.85$149.85$134.85
Semi-Annual Price$179.70$209.70$479.70$239.70$299.70$269.70
Annual Price$329.45$384.45$879.45$439.45$549.45$494.45
Equipment CostNoneNoneNoneNoneNone$99
CommunicationLandlineAT&T Cellular NetworkAT&T Cellular NetworkAT&T Cellular NetworkAT&T Cellular NetworkAT&T Cellular Network
Range1,300 feet600 feet1,300 feet350 feetUnlimitedUnlimited
Battery Life32-hour30-hour32-hour24-hour36-hourUnlisted
Waterproof Necklace or BraceletCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Wristband ColorBlack band with white buttonWhite or BlackWhite or BlackWhite or Blackn/aWhite or Black
Fall Detection AvailableNoYes - $10/month moreYes - $10/month moreNoYes - $10/month moreNo

Do Customers Feel Protected With Medical Guardian?

Even though we tried out Medical Guardian, don’t just take our word for how their systems and customer service perform. Here’s what some users have to say about their experiences.

Positive Reviews

I’ve always thought that it would be great if there was one that had a GPS so they’d help anywhere like if I was between my car and the store door, they can still get help. When I heard that it was offered by Medical Guardian, I thought I’ve got to get that. I did and I’m glad I did because it really gives me a lot of peace of mind. I’m very pleased with it. – Ray, February 2015 (Consumer Affairs)

With advancing age (84) and living alone, I decided to look at medical alert systems in case of a fall or illness. I saw an ad in The Readers Digest for Medical Alert Systems. I called and the sales representative answered all of my questions. I decided on the basic model and it was delivered in a few days. Activation and testing was a snap. I then decided that since I am still mobile and leave home often that I should upgrade to the mobile unit with GPS location. I called the company and they upgraded me within a few days and it works perfectly. I recommend this model. – Jaris, May 2016 (Trust Pilot)

Negative Reviews

All aspects of my purchase for my senior mother’s security system were handled very well except for one. The owner’s instruction manual is awful. When I compare the manual to the actual device, it’s as if the writer/editor of the manual had never actually connected a device. – Daniel, January 2016 (Consumer Affairs)

Had to pay for returning equipment, never used after they promised this would not happen. – Dan, June 2015 (Consumer Affairs)

Is Medical Guardian Right For You?

View Medical Guardian’s Devices & Plans

Medical Guardian isn’t the only medical alert system on the market, so if you’d like to compare Medical Guardian to its competition check out our Best Medical Alert System article. You can also read our interview with the company’s founder and president, Geoff Gross to learn why he started the company and why he believes his product is a great solution for your family.

What features are important to you in a medical alert system?

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

Sadie has a bachelor’s in communications and minor in business from the University of Texas at Austin. She has been writing about, researching and a user of security and smart home technology since 2012. As an early adapter and avid user of gadgets, she’s not only well-versed in how to use them but also passionate about helping others integrate them into their lives and homes. Having lived in various urban neighborhoods in major cities like Dallas, Austin, Winston-Salem and currently Washington DC, Sadie has experienced her share of property crimes over the years; from car break-ins to stolen bikes. As a result, she’s extra cautious when it comes to protecting herself and her property. Sadie attends conferences, events and webinars to stay up-to-date on cybersecurity and technology. She loves traveling the world and is a self-proclaimed Apple junkie.

1
Leave a Reply

avatar
newest oldest most voted
ClaraLee
My aunt was recently diagnosed with ASL and although it’s still early I know she’ll be unable to have as much motor skills as she once did. We are all pretty concerned about her health and think this would be a great solution. It seems from your review the Premium option is the best, and she is pretty tech (and fashion) savvy so I think she’ll appreciate how small and sleek the design and functionality of that one is.