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We’ve put two of the biggest names in identity theft protection in a head-to-head battle: IdentityForce vs Identity Guard®. Which one comes out on top?
|Customer Service & Reputation|
Protecting consumers since 2005, IdentityForce has an excellent reputation. Their accolades include Identity Protection Leader by Javelin, People’s Choice Stevie Awards for Favorite New Product, a Gold Stevie Award for having the best product in the industry, and more.
Identity Guard®’s parent company, Intersections Inc., has been a leading ID theft service for over 20 years. They were recognized in the Online Trust Honor Roll in 2018.
IdentityForce leads the industry in monitoring coverage. They monitor nearly everything you can imagine and send you alerts to your smartphone and credit bureaus based on the type of suspicious activity they’ve detected.
Identity Guard® covers a lot compared to many other services, but they lack driver’s license, email and sex offender monitoring, all of which you get with IdentityForce. They also don’t send fraud alerts to your credit bureaus.
IdentityForce blows Identity Guard® out of the water in the recovery services they offer. While Identity Guard® leaves a lot of ID recovery to your own devices, IdentityForce provides full recovery services, including 24/7 access to their fraud specialists.
IdentityForce’s theft experts take care of most of the recovery process for you, including contacting your financial institutions, handling paperwork, helping to secure attorney assistance if needed, and more. Each service, however, does provide a service guarantee (up to $1 million) to cover expenses you could incur if your identity gets stolen.
IdentityForce and Identity Guard® both stand out for exceptional customer support and reputations. These two companies provide U.S.-based, 24/7 access to certified ID theft specialists and general customer service. Their websites also have a lot of useful resources about identity theft and the recovery process.
We also looked at online customer reviews for both companies. Identity Guard® customer complaints focused mainly on hit or miss customer service reps. The IdentityForce complaints we found primarily involved problems accessing accounts online, but this didn’t appear to be a widespread problem.
Both IdentityForce and Identity Guard® have apps for iOS and Android smartphones, where you get instant fraud alerts. Both companies’ mobile apps, however, are limited compared to what you can do on their websites.
App users overwhelmingly prefer IdentityForce to Identity Guard®. We found many complaints about Identity Guard®‘s apps for both iOS and Android that they’re buggy, unreliable, and difficult to use.
Identity Guard® blows IdentityForce out of the water in this category. Identity Guard® offers three different family plans that are among the most affordable you’ll find. IdentityForce only provides a child add-on plan but nothing for multiple adults in a household. Identity Force Child Watch, however, is reasonably priced at an additional $2.75 per month per child.
Winner: ® (Affiliate)”>Identity Guard®
Both services offer competitive pricing for the industry. As an individual, you’ll save more if you go with Identity Guard®‘s lowest plan compared to IdentityForce’s least expensive plan. If you want all the features each company has to offer, IdentityForce comes out on top. If you also want to cover a spouse or your family, however, Identity Guard®‘s family plans can save you a chunk of change, which is why it wins this category.
Winner: ® (Affiliate)”>Identity Guard®
IdentityForce vs Identity Guard® Plans
|IdentityForce||IdentityForce||Identity Guard®||Identity Guard®||Identity Guard®|
|Visit Website||Visit Website||Visit Website||Visit Website||Visit Website||Visit Website|
|Price Per Month||$14.99/month||$19.99/month||$8.99/month||$19.99/month||$29.99/month|
|Free Trial||14 days||30 days||30 days|
|U.S.-Based Agents 24/7|
|Full Identity Recovery Support|
|Driver’s License Monitoring|
|Credit Card Monitoring & Activity Alerts|
|Bank Account Monitoring & Activity Alerts|
|Address Change Verification|
|Black Market Website Surveillance|
|Lost Wallet Assistance|
|Alerts for New Account Attempts|
|Payday Loan Monitoring|
|Medical ID Monitoring|
|Court Records Scanning|
|Sex Offender Registry Reports|
|Online Annual Credit Reports and Scores||3 Credit Bureaus||3 Credit Bureaus||3 Credit Bureaus|
|Credit Score Tracking||Three Bureaus, Daily||Three Bureaus, Quarterly||Three Bureaus, Monthly|
|Service Guarantee||Up to $1 million||Up to $1 million||Up to $1 million||Up to $1 million||Up to $1 million|
|Stolen Funds Replacement||Included in Service Guarantee||Included in Service Guarantee|
|Personal Expense Reimbursement||Included in Service Guarantee||Included in Service Guarantee|
|Coverage for Lawyers & Experts||Included in Service Guarantee||Included in Service Guarantee|
Identity Guard® Multi-Person Plans
The following plans share the same features as the Identity Guard® Total Protection Plan.
- Value: $14.99 /month
- Total: $18.00/month
- Ultra: $24.00/month
And our winner is… IdentityForce! No other ID theft protection service gives you the level of monitoring and recovery services at an affordable monthly cost than IdentityForce. To top it off, you also get excellent customer support and a handy mobile app that sends you reliable fraud alerts.
Although our winner is IdentityForce, Identity Guard® is worth serious consideration — especially if you want whole family coverage. Both of these services are excellent options.
Before you make a final decision, be sure to check out our ID theft protection services comparison to see how each company performed versus the other big players.
*Identity Theft insurance underwritten by insurance company subsidiaries or affiliates of American International Group, Inc. The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.
Identity Guard® Disclosures
*The score you receive with Identity Guard is provided for educational purposes to help you understand your credit. It is calculated using the information contained in your TransUnion credit file. Lenders use many different credit scoring systems, and the score you receive with Identity Guard is not the same score used by lenders to evaluate your credit.
**Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions.
***Your card will be charged either a monthly or annual fee, depending on the membership plan you choose. You may cancel your membership anytime simply by contacting us. If you do not cancel your membership within the trial period, your card will be charged either a monthly or annual fee, depending on the membership plan you choose. You may cancel your membership anytime simply by contacting us.