First American Home Warranty Reviews: Customer Service, Coverage, Plans, & More

To keep the lights on, we receive affiliate commissions via some of our links. Our review process.

Hands in the shape of a house: First American Home WarrantyFirst American Home Warranty (FAHW) offers budget-friendly plans that kick in 30 days after you sign the contract. They’ve been in business since 1984 and boast more than 500,000 customers. We were less than impressed with their bare bones website, which offers limited information pertaining to their benefits and other important details. But they do have some good online articles about home warranties in general. How did they fare in our review?

Visit Website

First American Home Warranty

7.1
Customer Service & Reputation 5.5
Pricing 9.0
Appliances Covered 6.0
Technicians' Work 8.0
Available In All 50 States 7.0

Pros

  • In business since 1984
  • Covers 35 of the 50 states, which is more than some companies
  • BBB rating: B

Cons

  • Reader feedback states that they have parts replaced over an dover instead of getting a new appliance/system, which makes them go long times without their appliance/system working
  • A large portion of customer reviews online are negative
  • According to readers, over the phone communication with them can be lengthy and sometimes get you nowhere

Key Features

  • 24/7/365 availability to make service requests online or by phone
  • Thousands of technicians included in their network
  • No age limit for covered appliances and systems as long as they’re in working order upon contract inception
  • They state they’ll replace or reimburse you for appliances and systems found beyond repair
  • BBB Accredited with a B rating (on the BBB since 5/30/2000)

Plans

First American offers two plans: Basic and Premier. Their Premier Plan includes everything covered in their Basic Plan.

Basic Premier Optional Add-Ons
Range/Oven/Cooktop Everything in the Basic plan Additional Refrigeration
Dishwasher Ductwork Well Pump
Garbage Disposal Garage Door Opener Central Air Conditioner
Built-In Microwave Electrical Pool/Spa Equipment
Trash Compactor Plumbing
Kitchen Refrigerator Plumbing Stoppages
Ceiling/Attic/Exhaust Fans Heating
Instant Hot Water Dispenser Water Heater
Clothes Washer Central Vacuum System
Clothes Dryer

Consumer Reviews

We’ve scoured the web to find consumer feedback. Here are some noteworthy reviews from FAHW’s own customers.

Positive Reviews

I am so very happy I chose First American Home Warranty. When you call, everything is taken care of and service is quick and staff very friendly. – Penny M., Trustpilot, 6/20/2022

I submit my claims online, and First American’s website works great. They’ll give me the name of the company and the phone number. Usually, the contractor reaches out. So far, so good. – William, Consumer Affairs, 5/24/2022

Complaints

I am in California and so far we have experienced nothing but delay after delay and problems with First American. The HVAC company they dispatched 8 days later did not fix the problem. The HVAC company was inexperienced and very unprofessional. Maybe it is just CA that has bad service from First American and contractors. – Valerie G., Trustpilot, 6/17/2022

I purchased the home warranty for the last 7 years and had no claim until last month for HVAC. The company came to inspect the house and did not fix the problem. I paid an $85 trip fee for nothing. I also prepaid the premium every year and recently canceled the policy due to the house being sold. I still have 5 months left on the policy and asked for a refund. The company did not issue a refund for the rest of the policy as they claimed the reason was that I had a claim. – Cooky, Consumer Affairs, 6/3/2022

Why Is First American A Realtor’s Choice?

Check out the following video by a realtor who chooses First American Home Warranty for her clients.

First American Home Warranty: Are They Worth It?

If you’re on a tight budget, but still want to cover some of your home appliances and systems, a 1st American home warranty could be your best option. You’re not going to get the same level of customer service or coverage as you would with some other home warranty companies, but in the long run, it’s better to have some coverage than none at all. Check out our home warranty reviews to see how FAHW stacks up against its competition.

Tagged With: ,

The information provided through this website should not be used to diagnose or treat a health problem or disease; it is not intended to offer any legal opinion or advice or a substitute for professional safety advice or professional care. Please consult your health care provider, attorney, or product manual for professional advice. Products and services reviewed are provided by third parties; we are not responsible in any way for them, nor do we guarantee their functionality, utility, safety, or reliability. Our content is for educational purposes only.

Subscribe
Notify of
2 Comments
Newest
Oldest Most voted
Inline Feedbacks
View all comments