Amazon Key Reviews For Home And Business: What Is It, How Does It Work, Is It Safe, How Much Does It Cost, And More

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Amazon Key on iPhone screenIs the new Amazon Key delivery method a more secure way to get your packages? Or, as Amazon seems to increasingly permeate our lives, has this mega-company overstepped its bounds?

Our Amazon Key review unlocks everything you need to know about this relatively new service that lets delivery drivers enter your home when you’re away. Amazon’s ultimate goal is to prevent front porch package theft.

We also cover alternatives to Amazon Key, if you prefer a less invasive option.

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Article Overview

Is Package Theft A Common Crime? Check Out The Stats

If you’ve never had a package stolen from your front porch, you’re one of the lucky ones. Package theft statistics show that it’s a pervasive problem, especially over the holidays when porch pirates are on the prowl.

  • More than 30% of Americans say they’ve had at least one package stolen from their porch — and more than half of Americans know someone who’s been a victim of package theft, according to USA Today, citing an Xfinity Home survey.
  • More than 25.9 million Americans reported package thefts during the 2016 holiday season, up from 23.5 million the previous season.
  • Some states, particularly those with more rural areas, have an alarming rate of package theft. North Dakota residents, for example, are 26 times more likely to have a package stolen from their front porch according to CNBC.

So, given these statistics, maybe Amazon’s onto something with their new Key service.

Package Theft Statistics Infographic

Package Theft Statistics infographic

How Does Amazon Key Work?

Launched in the fall of 2017, Amazon Key is a service that allows Amazon Prime customers to install an electronic door lock that delivery people can open to drop packages inside. This smart lock syncs with the Amazon Cloud Cam indoor security camera that sends footage of the delivery to the customer.

Once you sync your home WiFi with your Amazon account, you’ll have the option to select “free home delivery” upon checkout which gives carriers the ability to remotely access your home and place your orders safely inside your home.

On each delivery day, Amazon will notify you four hours prior to delivery that the package is en route. Amazon then alerts you when the carrier arrives, and you can either watch a live stream or view a recorded clip. You’re also notified when the delivery person exits your home.

Watch Inside Edition’s video to see Amazon Key put to the test.

Is It Safe?

Amazon Key logoHere are some pros and cons of Amazon Key. Keep in mind — as this new service continues to evolve, Amazon has been diligent about correcting and improving any potential threats to its system.



  • Reliable package theft prevention and home security solution
  • You get an alert on your smartphone when the delivery driver arrives
  • You can watch live video of your delivery
  • Amazon guarantees that drivers securely re-lock your home when exiting
  • You can grant access to family, friends, dog walkers, cleaning services and more
  • Ability to set a date and time of access
  • Free installation or DIY
  • Requires a pricey in-home kit including a smart lock and indoor security camera
  • You’re required to leave your home alarm system disabled to allow the delivery driver home access
  • The app only sends alert to one phone (no multi-users)
  • Only available in select cities and surrounding areas (for now)

Price & Tech Specs

Secure Package Delivery Alternatives

View Amazon Key

Not sold on Amazon Key? If you’re intrigued by smart lock technology there are several excellent smart locks and cameras on the market to consider. Be sure to check out our smart lock reviews for top options.

You might also prefer to set up a secure package delivery box on your front porch. We recommend this one because it looks nice and also fits most standard packages. But, don’t forget to add a note to your orders to deposit your package into the box upon delivery!

Lastly, consider our indoor security camera reviews so you can keep an eye on your home and valuables while away.

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The information provided through this website should not be used to diagnose or treat a health problem or disease; it is not intended to offer any legal opinion or advice or a substitute for professional safety advice or professional care. Please consult your health care provider, attorney, or product manual for professional advice. Products and services reviewed are provided by third parties; we are not responsible in any way for them, nor do we guarantee their functionality, utility, safety, or reliability. Our content is for educational purposes only.

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