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When you call 911, you expect the police to be there immediately. Unfortunately, that’s not always the case. Average 911 response times vary widely based on many factors, including where you live and the severity of the crime.
Calling 911 connects you to an operator that is trained to assess your emergency. They use national standards to assess the priority of your call and dispatch emergency services based on your specific needs.
The average response time for a 911 call is 10 minutes0. The urgency of these calls varies based on the type of emergency.
Most police departments have a response schedule that ranks different types of emergencies from high to low. Top priority always goes to callers who are in need of assistance due to a life-threatening emergency.
It’s not just about how high a priority your call is. Additional factors can determine response time.
- Number of incoming calls at the time of your call
- Number of officers available to respond
- Number of officers needed to respond to your specific situation
According to the Bureau of Justice Statistics, the national average police response time varies based on the type of crime. Here are some national police response time statistics1.
|Type Of Crime||Within 5 Minutes||Within 6-10 Minutes||11 Minutes-1 Hour||Within A Day||Longer Than 1 Day||Length Of Time Unknown||Not Ascertained|
|Crimes Of Violence*||28.3%||30.3%||33.5%||2.5%||0.4%||5.0%||0.0%|
|Motor Vehicle Theft||12.5%||22.2%||49.1%||11.5%||1.3%||3.3%||0.0%|
* Includes data on rape and sexual assault
Unfortunately, active shooter situations have become far too common. Because of this, police departments have made this an extremely high priority, and response times average 3 minutes around the country.20
Here’s our report on average police response time for 15 major U.S. cities. These have been ordered from fastest to slowest response times, but keep in mind that the collection means, years, etc. vary widely. For example, Chicago came in with less reliable data, while NYC came in with very reliable data. So please DO NOT RELY ON THESE FIGURES IN AN EMERGENCY. THESE ARE NOT RANKINGS.
There’s no fair way to truly compare average police response times by city or metro area. Why? Average police response time data is not recorded by a national organization and there are simply too many city-specific factors that affect response times. This is why, instead of ranking cities by response time is in a table, we list them below with contextual explanations as to how the response time was calculated.
Some police departments, for example, cover much larger geographical areas; while others experience more traffic. Further, there is no standard for how often this should be compiled or if it is even available to the public, so the years of collection vary. If you have more current data for one of these cities, please provide it in the comments below with a reputable source (non-sourced entries will be ignored).
Nashville, TN – 5.4 minutes (2019)
Together with the Vanderbilt Initiative for Smart Cities Operation and Research, the Nashville Fire Department and the city’s IT agency created a tool that uses predictive modeling to forecast emergency response times14.
Boston, MA – 6.1 minutes (2019)
The city of Boston EMS has published a comprehensive report on the city’s vital statistics, including median response times for priority 1,2, and 3 calls15.
Las Vegas, NV – 6.8 minutes (2019)
In the entertainment capital of the world, the average response time for emergency calls rose from 6.6 minutes in 2018 to 6.8 minutes in 2019 according to a report by the Las Vegas Metropolitan PD17.
Washington D.C. – 6.9 minutes (2018)
In our capital, the response times to priority 1 calls rose slightly in the Metro PD’s 2018 annual report from 6.68 minutes in 2017 to 6.87 minutes in 2018. A priority 1 call is defined as “Priority 1 calls involve circumstances where an imminent threat to the safety of persons or the potential for significant property damage exists resulting in a Code 1 response being authorized.“18
Seattle, WA – 7 minutes (2016)*
7 minutes is the reported average response time to priority calls in Seattle. *However, according to the Seattle Times, they are missing that mark when responding to certain areas and certain report types, including domestic violence7.
New York City, NY – 7.7 minutes (2021)
New York City has an analytics tool that let us calculate an average response time of 7.74 minutes (year-to-date as of the date of this article) for priority 1 (“critical”) calls. The response time can be further breaken down to average calltaker processing (2.25 minutes), average dispatch (1.46 minutes), and average travel (4.03 minutes). Priority 2 (“serious”) calls averaged 10.71 minutes, while priority 3 (“non-critical”) averaged 19.06 minutes for the same time period16.
Dallas, TX – 8 minutes (2017)
Even though Dallas strives to keep response times under 8 minutes, they are averaging just over 8 minutes for the highest priority calls8.
Miami, TX – 8 minutes (2015)
The Miami Dade Police Department claims their goal is to beat an 8 minute response time. High priority calls were reported to average just over 8 minutes9.
Houston, TX – 10 minutes (2018)
Houston’s average police response time for all major crimes has increased in the last several years since reporting. High priority calls were reported to average 10 minutes5.
Atlanta, GA – 10 to 13.5 minutes (2019)
Amid complaints about rising crime, the Atlanta Police Department is reported to have a goal of shrinking the boundaries of the police patrol zone that covers Buckhead with the hope of faster response times for 911 calls. Buckhead’s Zone 2 has the longest response time at 13 minutes and 32 seconds for high-priority calls, while East Atlanta’s Zone 6 has the lowest at just under 10 minutes6.
Philadelphia, PA – 9 minutes* (2018)
Philadelphia’s Bureau of Emergency Medical Services 2018 mid-year data report cites the median response time to 911 calls as 9 minutes, with the majority of 911 calls having a response time of 15 minutes or less19.
Denver, CO – 11.6 minutes (2019)
Average police response times to high priority calls have been improving over the last decade in Denver, down to 11.6 minutes in 2019. How was this data collected? According to the report, “the data used to determine these times are limited to records where the agency type was Police, the time the unit was assigned is populated, the time the unit arrived is populated and only citizen initiated calls were included; Be On the Lookout (BOLO) calls and officer initiated calls were excluded.” And their highest priority calls, priority 0-2 calls, are defined as “an imminent threat to life” 4.
Detroit, MI – 14.5 minutes (2018)
Across the city, Detroit police arrive in about 14.5 minutes for urgent Priority 1 calls, such as active shootings, robberies and assaults. That’s down from 20 minutes in late 2015 and from over 50 minutes in 20132. However there has been some controversy around these figures. In an article by the Detroit news, the issue of “two Detroits” is being raised by a Detroit police commissioner who wants Chief James Craig to answer questions about how quickly officers respond to emergency calls in the city’s affluent and poorer neighborhoods. Police officials say the story is inaccurate, and insist officer deployment decisions are based on crime data, not income10.
Los Angeles, CA – 20 minutes (2021)
The average response time for an urgent call to the LAPD was reported to be 7 minutes, but an emergency call came in at 20 minutes. To keep these same figures with reduced staff, the LAPD was forced to close a number of important special units3.
Chicago, IL – N/A
Chicago has a reputation for being a high crime city, and their police response times for priority 1 calls have been reported to be as quick as 3.46 minutes3. *Unfortunately, we were unable to find any recent statistics, nor an average response time across all 911 calls. Lastly, reports indicate that there is significant disparity in priority response times across neighborhoods13. In summary, given the outdated nature of the report, and lack of statistical data, we have not published a time for Chicago.
Being informed about how to use emergency and non-emergency numbers is the first step in getting response times down in your community.
What’s My Non-Emergency Number?
The quickest way to find your police department’s non-emergency number (which essentially is your local police office’s phone number) is to plug your city name followed by the words “non-emergency number” into a Google search. Alternatively, search for your city’s name followed by “police.”
Often, 911 dispatchers are dealing with non-emergency situations that slow down their ability to react and dispatch police quickly when it is truly needed. Here are some reasons to use the non-emergency number instead of 911:
- Reporting an incident after the fact
- Noise disturbances
- Non-life threatening emergencies
Here are the most common questions we get on police response times. Don’t see yours? Ask below!
What Is The Average Police Response Time For Non-Emergencies?
Non-emergency calls are ranked a priority three meaning, life or property are not at risk. You can expect a longer wait time, like in New York City, where the average is 19.06 minutes.16
What Is The Average Police Response Time For Bank Robberies?
Bank robberies are a high priority to law enforcement and are second only to violent crimes regarding police response times. 32% of robberies, including bank robberies, have an average response time of under five minutes.1
What Is The Average Police Response Time To A School For An Active Shooter?
The average school shooting lasts 12.5 minutes, while the average police response time (campus and local law enforcement) is 18 minutes11.
What Is The Average Police Response Time For Campus Police?
Typically, campus police response times should be quicker than local law enforcement due to their proximity (i.e. less distance to travel). But the actual response time on your campus is going to depend on the security and response measures that are in place. Examples of security measures include video cameras and elevator calling systems. We recommend you get in touch with your institution for details. If you don’t mind sharing your findings in the comments we’d love to hear what campuses across the nation are doing to keep their student body safe!
The truth of the matter is that you need to be responsible for your own safety as much as possible. Taking steps to protect yourself and your loved ones with home security and personal security can make a significant difference.
A home security system can protect you from emergency situations by deterring burglars and keeping your home from looking like an easy target. Be sure to read our best home security system coverage to learn affordable ways you can protect your home.
You also should consider additional security precautions. If you’re out alone at night or in a potentially dangerous situation, it helps to have personal protection on hand. Learn more with our stun gun and taser flashlight reviews.
A medical alert system can also help if your health is compromised or if you have an elderly family member. The best medical alert systems give you direct access to someone who can assess your needs and convey the priority of your emergency to police or EMT services quickly and efficiently.
Were you surprised by any of these police response time statistics?
Sources:  American Police Beat  National Bureau of Justice,  Bridge MI,  BOMA,  DenverGov  ABC13 News,  Police1  Seattle Times,  WFFA,  Miami Dade,  Detroit News  Homeland Security Digital Library  WBEZ Chicago  ACLU Illinois  GovTech  Boston EMS  NYC 911 Reporting  LVMPD  DC Metro PD  PA.gov  FBI
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