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You grab your laptop to browse the web and realize it won’t boot up. You’ve got it hooked to the charger, and yet nothing happens. Great, something’s broken. Now you need to find someone to fix it. Should you go to Geek Squad at Best Buy or should you go elsewhere? Let’s dissect Geek Squad and see if they’ll fix your device, set up your equipment or cause you more pain.
Geek Squad prices vary based on the service you request, so you’ll have to contact them directly to get an exact idea of cost. Here are some popular services and their nonmember cost (member prices are in parenthesis and some are included with member benefits):
- Computer & Tablet Services:
- Level 1 data recovery – $199.99 (included)
- PC virus removal – $149.99 (included)
- Data transfer & data backup – $99.99 (included)
- Car Services:
- Remote start install – Up to $189.99 (included)
- Backup camera and sensor install – Up to $129.99 (included)
- In-dash stereo or navigation install – Up to $99.99 (included)
- Smart Home Services:
- Home WiFi setup – $99.99 ($49.99)
- WiFi camera install – Starting at $99.99 ($49.99)
- Smart doorbell install – $99.99 ($49.99)
- Appliance Services:
- Dishwasher install – Up to $24.99 ($49.99)
- Over-the-range microwave install – Up to $179.99 ($49.99)
- Gas range install – Up to $179.99 ($49.99)
- Home Theater Services:
- TV connect – $149.99 ($49.99)
- TV mounting – Starting at $129.99 ($49.99)
- Basic audio setup – $129.99 ($49.99)
Geek Squad Protection Plan
GeekSquad Protection Plan covers computers, tablets, eReaders, TVs, drones and more. It is meant to offer you coverage after the warranty period ends on your equipment. You can extend that warranty for up to 5 years on items purchased at Best Buy.
|Accidental Damage from Handling Plan||Standard|
|Accidental Damage from Handling|
|Hard Drive Failure Coverage|
|Normal Wear and Tear|
|Power Surge Repair|
|One-Time Battery Replacement|
|Normal Wear & Tear Plus Defects|
|Pixel Repair and Burn-In Coverage|
|Full Parts and Labor|
Geek Squad Total Tech Support
For $199.99 per year, you can purchase Best Buy Total Tech Support to cover all your devices regardless of where or when you bought them. Membership features include the following:
- Agents available 24/7
- $49.99 for each standard in-home service (e.g., TV mounting, WiFi setup, etc.)
- 20% off Geek Squad Protection and AppleCare
- 20% off repairs and advanced services
- Internet security software for up to 3 devices
- Computer and car services for no additional cost
Customer Service Reviews
GeekSquad is an interesting service to review. Finding 5-star reviews is more rare than we’d like to see.
Excellent customer service and very knowledgeable staff! Highly recommend Geek Squad! – Wendi, Trust Pilot 11/8/2018
First time trying Geek Squad here in Redding for WIFI issues and a couple of other related things. Tech was set up for Monday and was called and reminded Sunday before . He called 20 minutes before arrival which was appreciated (instead of just showing up ) . Very courteous , professional and put on shoe covers before entering the house ( what a surprise! ). Tech new what he was doing and reset the WIFI , checked all devises connected to it and all is good. Don’t know about the numerous neg. reviews I see here on Yelp but I’m happy with service and price. Will use them again. Thank you Geeks! – Dan M., Yelp 6/4/2018
Don’t waste your money. Tried 3 times to use them. Once for my laptop, once for my tablet and the last time to help with a new TV setup. On all occasions failed to resolve over the phone. The tablet I had to take in 3 times and it was still not fixed (attachments to email not opening). They had my tablet for over a week and never repaired it. My laptop had to be brought in twice before it was finally repaired and my TV was too large to bring in and they could not support me over the phone. I now have to pay to have them come out a second time as they did not complete the set up the first time. About all they can help you do is turn on your device. And don’t get me started on phone wait times which are ridiculous. Membership is a total waste of money!!!!! – Jane H., Trust Pilot 11/26/2018
I used Geek Squad to move files and software to a new computer to save me the trouble of doing it. I spent $80 for this. They took 4 days to assign it to a technician and accomplish the transfer. They failed to move music and didn’t install some software properly (e.g. Dropbox). I still had to spend the better part of a day re-arranging things and installing things they didn’t install. And I still need to re-load all my music CDs. Basically a waste of $$$. – Lawrence W., Yelp 10/7/2018
Geek Squad Scam
In this news segment, Geek Squad tech support is given kudos at one location while the next gets a big thumbs down. Find out what Geek Squad did to scam this consumer.
A previous Geek Squad employee confessed the following: “Employees are taught situational tactics to extract as much money as possible from a potential customer. If an individual had a small software issue that could simply be resolved, then we were taught to charge $200.” This doesn’t give us the most positive impression of Geek Squad’s service, but it’s only one former employee’s story.
Is Geek Squad Worth It?
Ultimately it’s up to you whether you want to use Geek Squad or another computer repair service. You could check in with local friends (maybe ask on Facebook) to see if they’ve had any experiences you could learn from since the service will be from local providers. If you hear good reviews for your local branch and you need help, then go for it!
Have you had an experience with Geek Squad?
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