This post may contain affiliate links and we’ll be compensated if you make a purchase. This doesn’t affect rankings. Our review process.
You grab your laptop to browse the web and realize it won’t boot up. You’ve got it hooked to the charger, and yet nothing happens. Great, something’s broken. Now you need to find someone to fix it. Should you go to Geek Squad at Best Buy or should you go elsewhere? Let’s dissect Geek Squad and see if they’ll fix your device, set up your equipment, or cause you more pain.
Geek Squad Prices
Geek Squad prices vary based on the service you request, so you’ll have to contact them directly to get an exact idea of cost. We were able to get a little information about Geek Squad rates, which we included below.
Geek Squad Protection Plan
GeekSquad Protection covers computers, tablets, eReaders, TVs, DVD players and more. Manufacturer’s warranties only last a limited length of time. Geek Squad’s Protection Plan is meant to offer you coverage after that period ends. So, you can extend that warranty for up to 5 years on items purchased at Best Buy. It also covers accidental damage for up to 5 years. Below are the details of the two plans available.
|Accidental Damage from Handling Plan||Standard|
|Accidental Damage from Handling|
|Hard Drive Failure Coverage|
|Normal Wear and Tear|
|Power Surge Repair|
|One-Time Battery Replacement|
|Normal Wear & Tear Plus Defects|
|Pixel Repair and Burn-In Coverage|
|Full Parts and Labor|
Geek Squad 24/7 Support
You can purchase a Best Buy Geek Squad 24/7 support membership to cover up to three devices. Membership features include the following Geek Squad services:
- Agents available around the clock
- Premium Internet Security Software at no extra charge
- Unlimited virus removals
- Unlimited computer tune-ups
- Device set-up and connection to existing home network
- Operating system, software and hardware installation
Geek Squad 24/7 Support Pricing
- One years: $199.00
- Two years: $279.00
- Three years: $349.99
Geek Squad Customer Service Reviews
GeekSquad is an interesting service to review. 5-star reviews flood the Trust Pilot page. However, it’s the complete opposite on Consumer Affairs and Yelp, where finding anything from the past year with 5-star ratings is like finding a needle in a haystack. Trust Pilot includes responses from Geek Squad all over the site while Consumer Affairs and Yelp show no GeekSquad responses to consumer reviews. This inconsistency in business practices makes us a little suspicious of Trust Pilot and makes us wonder if those reviews might be fake, especially since many of the reviews have similar titles (e.g. Excellent Service, 5 Stars, etc.) and sound super salesy. While we cannot prove this, we suggest you take the testimonials on TrustPilot with a grain of salt. Either way, here are some reviews we came across for Geek Squad Best Buy.
Positive Geek Squad Reviews
Had to make a claim due to losing I-Phone only a few weeks after purchase. There was no quibbling about the claim, we went instore to Carphone Warehouse to make the claim, where it was dealt with very swiftly. We left the shop with replacement accessories, and the phone was delivered early next morning. An excellent service that I have never experienced before. Would rate 10 if it was possible. – Jan B., Trust Pilot UK 6/6/2016
Best thing I ever did was to sign up to the Geek Squad for the price of a couple of cups of coffee a month. They have helped with my phone, computer, laptop, and tablet both remotely over the phone and in-store. They have never failed to fix something for me in over 3 years. I can’t understand why everyone doesn’t use them! – Penny T., Trust Pilot UK 6/9/2016
Negative Geek Squad Reviews
Unprofessional, unethical and manipulative. I’ve sent my phone for a repair which is under warranty. After a month the phone was returned to me as ‘damaged beyond economic repair’ by manufacturer, as allegedly it’s been tampered with. Of course after Geek Squad first, second and third lines or repairers have tried to repair the phone unsuccessfully, it will appear as if ‘it’s been tampered with’ when they send it to the manufacturer. Initially one of their team senior staff confirmed that their first, second and third lines or repairers have tried to repair the phone unsuccessfully, hence the phone has been forwarded to the manufacturer. Now they changed their tactic saying that their repairers did not touch the phone and that the phone has been sent directly to the manufacturer. Is it logical and reasonable to believe that somebody with a warranty on the device will send it to a third party for a repair to incur additional cost of £70-150 extra? I don’t trust them to deal with my devices under free manufacturer warranty and I’m not about to purchase any of their insurances/warranties. – Jane M., Trust Pilot UK 5/27/2016
Do not bother to purchase anything through geek squad. Waste of money. Incredibly poor customer service. I have had to cancel all of my orders for renewal on my software. I will be using Apple store directly going forward. Apple has by far the best customer service and IT help available. Don’t waste time dealing with the reps at geek squad, even if it seems a cheaper alternative. It will cost you more in energy, time and money in the long run. – Sarah L., Yelp 2/1/2016
Geek Squad Scam
In this news segment, Geek Squad tech support is given kudos at one location while the next gets a big thumbs down. Find out what Geek Squad did to scam this consumer.
Is Geek Squad Worth It?
A previous Geek Squad employee confessed the following: “Employees are taught situational tactics to extract as much money as possible from a potential customer. If an individual had a small software issue that could simply be resolved, then we were taught to charge $200.” This doesn’t give us the most positive impression of Geek Squad’s service, but it’s only one former employee’s story.
Ultimately it’s up to you whether you want to use Geek Squad or another computer repair service. You could check in with local friends (maybe ask on Facebook) to see if they’ve had any experiences you could learn from since the service will be from local providers. If you hear good reviews for your local branch and you need help, then go for it!
Have you had an experience with Geek Squad?