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Another relatively recent entrant into the now crowded home security space, Cove Security offers equipment and professional monitoring at mouth watering prices. Can Cove provide the protection you need or are you better off going with an alternate provider? Our experts dive in and find out.
Cove Security on Amazon | Visit Cove’s Website
Cove Review
Product Name: Cove Home Security
Product Description: Cove home security offers a decent line-up of home security equipment at relatively affordable monthly monitoring costs.
Summary
Cove has checked a lot of boxes with its home security offering. Cellular monitoring is the most secure form of monitoring, the equipment line-up has grown since its initial barebones launch, there are no contracts and easy DIY installation. But support hours are lacking, smartphone access costs extra, and there is no backup if cellular goes down.
Overall Score
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Customer Service
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Technology
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Ease Of Use
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Overall Value
Pros
- Has six monitoring stations
- 60-day risk free trial
- All plans have cellular monitoring
- Compatible with Amazon Alexa and Google Home
- Self-installation (DIY)
- No contracts
Cons
- No self-monitoring option
- Must pay extra for smartphone access
- Live chat is 9am to 6pm MST, which is less convenient for EST and CST customers
- No backup if cellular goes down
Consumer Reviews
This is the aggregate score of reader reviews we’ve received. Have a good or bad experience with Cove? Feel free to leave your own review in the comments. Please note that only ratings with valid review content will be published and counted.
Alternatives To Cove
Don’t like the score you’re seeing? Our home security experts have reviewed over a dozen home security providers, and in our best home security systems showdown, you can see our top three and category winners for this year.
10 Key Features
- Six monitoring stations, so if one goes down (e.g., due to a natural disaster), another is there as a backup
- Cellular monitoring for all plans with no backup
- Customer service options: live chat, phone, contact form, and FAQs
- We spoke with Cove via live chat, and they were quick to respond, helpful, and not pushy
- BBB rating: A- (accredited business)
- Smash and grab protection: if an intruder destroys the panel, the distress signal still goes through
- Cove Security app lets you monitor your system while away, but you must upgrade to Cove Plus monitoring for access
- One-year warranty or lifetime (depending on your monitoring plan)
- Two-way voice through the control panel
- Month-to-month agreement; no long-term contract
- Cove’s monitoring station, COPS, contacts you within 60 seconds
Battery Backup
If the power goes out in your home, battery backup will keep your Cove security system on and your home protected. Cove has a 24-hour battery backup, which is the standard in home security.
The entire system will continue to work during a power outage unless the equipment requires a high-speed internet connection (e.g., cameras). Door/window sensors, motion sensors, glass break sensors, etc., don’t require a high-speed internet connection, so they’ll work with battery backup, and you’ll be informed of any triggers to these devices.
Learn more about home security backup batteries
Pricing
Cove’s security systems are completely customizable, so you can build your own and only pay for the equipment you need. Cove has a unique setup for its equipment and monitoring price. It has two options:
Option 1: No Upfront Cost
- Upfront Equipment Cost: $0 (for up to $400 worth of equipment)
- If you monitor with Cove for three years, they forgive the equipment cost
- You can pay the equipment off anytime during first three years and get a $10 discount per month on monitoring
- If you cancel before the three years, there are no unexpected cancellation fees; you just pay for the equipment in full
- Monthly Fee (for 24/7 professional monitoring):
- $25 (Cove Basic)
- $35 (Cove Plus)
Option 2: Pay For Equipment Upfront & Save On Monitoring
- Upfront Equipment Cost: Check Amazon for availability (5 Piece Kit)
- Monthly Fee (for 24/7 professional monitoring):
- $15 (Cove Basic)
- $25 (Cove Plus)
Equipment Costs
Below are your equipment options and costs.
Cameras:
- YI Indoor Camera ($29.50)
Home Security:
- Alarm Panel ($92.00)
Door/Window Sensor ($7.50)- Motion Detector ($15.00)
- Glass Break Detector ($17.50)
- Keychain Remote ($12.50)
Door/Window Sensor ($7.50)Life Safety:
Smoke Heat Freeze Detector ($15.00)- Carbon Monoxide Detector ($25.00)
- Flood Sensor ($10.00)
- Panic/Medical Button ($10.00)
Smoke Heat Freeze Detector ($15.00)Monitoring Plans
| Cove Basic | Cove Plus | |
|---|---|---|
| Price | $24.99 | $37.44 |
| Environmental Monitoring |  | |
| Cellular Monitoring | | |
| Hourly Automated System Check | | |
| 24 Hour Battery Backup | | |
| Warranty | 1 Year | Lifetime |
| No Contracts | | |
| Smartphone Access | | |
| Alexa & Google Home Voice Control | | |
| Lifetime Monitoring Rate-Lock Guarantee | |
Consumer Feedback
Praise
Through the recommendation of a relative, my wife and I decided to become a customer with COVE. The cost was very attractive, but we didn’t know what to expect of the Company nor their products. It’s with great pleasure that I can say that their products are excellent, easy to install and that COVE stands behind their products firmly. Furthermore I would like to say that in every instance when I needed their help, advise, assistance and or instructions, every single COVE representative that I talked to has been very pleasant to deal with, very kind, very patient and very, very informative and very knowledgeable about their products. I can truly say that I, as a customer, am very, very satisfied with COVE, and that I am very pleased with their products and their pleasant and always ready to be of assistance customer service. Sincerely, Jan **.
Jan, Consumer Affairs 9/21/2019
We have had our COVE security system for about 3 months now and I wanted to wait until I could leave an honest review. There is not one thing I would change about our system! We have had multiple false alarms and within SECONDS- we have a call, text, and notification on our control panel asking if we need 911 dispatch. The customer service is top notch, I can’t recommend this system & company enough!!
Kate, Trustpilot 7/27/2020
Complaints
I purchased a new home and decided to go with Cove for our alarm system. I purchased the system and received it. Initially they did not send me 3 additional sensors that I paid for and when I called in I was told that I didn’t order the additional sensors. After going back and forth, I went ahead and ordered the additional sensors. I was shipped just one instead of the 3 I ordered. For almost one month I kept calling and was told that my order was processed and that it was being shipped out. I tried to talk to supervisors numerous times and was not successful. I was told they would call me and sure enough no calls. In the meantime I was already being charged for the monthly fee without even activating my service. This was the absolute worst customer service I have ever experienced. They are liars, they don’t care about their customers and completely dismiss you once you sign up. I will be reporting them to BBB as well. Truly a disappointment because I was really looking forward to the system. I spent almost one week calling every day for them to cancel my service and refund my money. Do yourself a favor and go with another company!
David, Consumer Affairs 7/16/2020
I purchased a new home and decided to go with Cove for our alarm system. I purchased the system and received it. Initially they did not send me 3 additional sensors that I paid for and when I called in I was told that I didn’t order the additional sensors. After going back and forth, I went ahead and ordered the additional sensors. I was shipped just one instead of the 3 I ordered. For almost one month I kept calling and was told that my order was processed and that it was being shipped out. I tried to talk to supervisors numerous times and was not successful. I was told they would call me and sure enough no calls. In the meantime I was already being charged for the monthly fee without even activating my service. This was the absolute worst customer service I have ever experienced. They are liars, they don’t care about their customers and completely dismiss you once you sign up. I will be reporting them to BBB as well. Truly a disappointment because I was really looking forward to the system. I spent almost one week calling everyday for them to cancel my service and refund my money. Do yourself a favor and go with another company!
David, Trustpilot 7/15/2020
How Difficult Is Cove Installation? (Video)
Cove claims to be so simple to install that even a kid could do it. Watch the short video below to see the installation process in action.
About Cove & Its History
Cove launched its security system in 2018. Cove says it’s dedicated to offering easy-to-install equipment with low-cost professional monitoring.
Cove’s Mission
Cove states its mission directly on its website:
We know that the only way to keep you as a customer is to make everything we do for you: Excellent, Easy, Enjoyable, and Economical. We appreciate your interest in Cove and hope you’ll give us a try. We hope we have the opportunity to serve you for years to come.
CoveSmart.com
How Does Cove Compare?
Cove Security on Amazon | Visit Cove’s Website
Cove is relatively new to the home security space. There are competitors with more equipment options, a longer standing reputation, and more experience in the industry.
Our experts review more than a dozen providers in our regularly updated home security systems reviews. Our comparison includes coverage of the top home security companies, pricing comparisons, pros and cons for each, user feedback, and more.
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