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First American Home Warranty: How’s the Coverage?

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Hands in the shape of a house: First American Home WarrantyFirst American Home Buyers Protection offers budget-friendly plans that kick in 30 days after you sign the contract. They’ve been in business since 1984 and boast more than 450,000 customers. We were less than impressed with their bare bones website, which offers limited information pertaining to their benefits and other important details. But they do have some good online articles about home warranties in general. Keep reading to see our First American home warranty review.

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First American Home Warranty logo

First American Home Buyers Protection offers budget-friendly plans that kick in 30 days after you sign the contract. They've been in business since 1984 and boast more than 450,000 customers. We were less than impressed with their bare bones website, which offers limited information pertaining to their benefits and other important details. But they do have some good online articles about home warranties in general. Keep reading to see our First American home warranty review. Visit Website Key Features 24/7/365 availability to make service requests online or by phone Thousands of technicians included in their network No age limit for…
Customer Service & Reputation
Pricing
Appliances Covered
Technicians' Work
Available in all 50 States

3.55/5.00

First American Warranty is more affordable than most and their technicians get good customer ratings, but the company's customer service and plan coverage could use improvement.

Key Features

  • 24/7/365 availability to make service requests online or by phone
  • Thousands of technicians included in their network
  • No age limit for covered appliances and systems as long as they’re in working order upon contract inception
  • They’ll replace or reimburse you for appliances and systems found beyond repair

Pros

Cons

  • In business for 30+ years
  • 35 out of 50 states covered – wider coverage than most companies
  • BBB rating: B
  • Generally good customer feedback about the work done by their contracted technicians
  • Difficult to get detailed information on their website
  • Phone customer service has long wait times
  • A number of consumer complaints about long wait times for appliances to get fixed
  • Customers complain that the company’s customer service department provides generally poor service

Plans

First American Home Buyers Protection offers two plans: Basic and Premier. Their Premier Plan includes everything covered in their Basic Plan.

BasicPremierOptional Add-Ons
Range/Oven/CooktopCentral Vacuum SystemAdditional Refrigeration
DishwasherDuctworkWell Pump
Garbage DisposalGarage Door OpenerCentral Air Conditioner
Built-In MicrowaveElectricalPool/Spa Equipment
Trash CompactorPlumbing
Kitchen RefrigeratorPlumbing Stoppages
Ceiling/Attic/Exhaust FansHeating
Instant Hot Water DispenserWater Heater
Clothes Washer
Clothes Dryer

What Do Their Customers Have to Say?

We’ve scoured the web to find consumer feedback about American First Warranty. Here are some noteworthy First American Home Buyers Protection reviews from their own customers.

Positive First American home warranty reviews

I went with First American because they were inexpensive. Submitting a claim to them has always been quick and satisfying. The claim representative is always very pleasant, helpful and makes sure that I get somebody dependable. The technicians that she sends to my home are always quick and I’m very satisfied with them. — Ava, Consumer Affairs 1/24/16

I have been a customer with First American for several years after leaving my previous home warranty company. Along with other home warranty companies, their contract has limitations (sic) and you will have out-of-pocket expenses. The difference is with First American, they care. They care about you as a person, as a homeowner and as a customer. — Carmen D., BBB 2/6/15

Negative First American home warranty reviews

I have had nothing but headaches when dealing with First American. They continue to send technicians to my home who are unskilled and rude. Their automated phone system is a joke which makes me go through cycles of people only to wait on hold forever with typically zero solution… After 3 months and 8 visits from 2 different dispatched appliance repair companies, my ice maker is still broken but they don’t seem to care. — Anya, Consumer Affairs 1/8/16

First American Home Buyers Protection Corporation, particularly home warranty services in my location, is not a business to recommend… didn’t honor terms in service contract, there is no direct communication, over a month to resolve simple issue, and don’t seem to care at all. — Simo H., BBB 12/3/15

Why Is First American Home Buyers a Realtor’s Choice?

Check out the following video by a realtor who chooses First American Warranty for her clients.

First American Home Warranty: Are They Worth It?

If you’re on a tight budget, but still want to cover some of your home appliances and systems, a 1st American home warranty could be your best option. You’re not going to get the same level of customer service or coverage as you would with some other home warranty companies, but in the long run, it’s better to have some coverage than none at all. Check out our Best Home Warranty Companies comparison article to see how First American Home Buyers Protection stacks up against its competition.

What experiences have you had with First American warranty services?

Sally is a passionate writer but her interests do not stop there. She spends a lot of time daydreaming about the beach, however, she spends most of her time taking advantage of all the activities her town has to offer in the foothills of the Blue Ridge Mountains.
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