ADT App Review: Your Best Bet For Smarter Home Security?

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ADT App in living room (caption: ADT App Review)ADT has two apps that allow you to control and monitor your ADT security and automation system from anywhere. Depending on the system you have installed, you’ll be using either ADT Pulse or ADT Control as your app.

ADT Control is replacing the ADT Pulse app, but at this time, it only works for people who have the new ADT Command Panel (and in some cases 2GIG or Qolsys panels). The ADT Pulse app is still functioning for those with other control panels.

Our experts show you everything you can do with the ADT app and home security system.

If you don’t have ADT service yet, you can sign up here with one of our recommended providers.

We think it’s important for you to know that each ADT customer’s experience will vary because ADT security systems are sold through authorized resellers*. Therefore, costs and customer service can vary, even when the equipment, contracts and general installation tend to be similar.

*Our ADT links take you to SafeStreets, which is an authorized reseller for ADT.

Visit ADT Website |  833-276-1428

ADT Pulse: Android App | iOS App

ADT Control: Android App | iOS App

Article Overview

How Do The Apps Work?

The videos below show the apps in action. As you can see, they have many of the same features.

ADT Control App

ADT Pulse App

Features

Pulse: Android App | iOS App

Control: Android App | iOS App

Below are functions you can control within the ADT home security app. Please know that to use some of the features you must have certain equipment. For example, you cannot lock/unlock doors unless you have smart locks in place that are compatible with your security system.

System

  • Arm/disarm entire system or individual sensors
  • Geofencing, which automatically adjusts your security and automation equipment after you’ve left a set radius of your home or “geo-fence”
  • View detailed event history and alerts
  • Updated weather forecast

Smart/Remote Controls

  • Lock/unlock doors (including opening/closing garage door)
  • Control thermostat
  • Control and schedule lights

Cameras

  • View live stream
  • View recorded video
  • View doorbell camera

Pros

Cons

  • One of the most advanced home security/automation apps
  • Easy to use
  • Dependable
  • Free
  • Excellent smart home integration
  • The transition from Pulse to Control has been a little confusing

What Do People Think Of The ADT App?

Positive Reviews

Easy install and setup. Changes happen in seconds from the app to the system. A lot of setup options available to customize user experience. – Matthew H., Google Play (ADT Control) 6/18/2020

I have been an ADT customer since they installed my original over 20 years ago. The technician came in, and in a short time brought me into the 21st. century. He put sensors on my windows, indoor camera, and hooked me up to WiFi. As an older person, this is really convenient. No more rushing to get out, no more rushing to the panel to shut off the alarm when coming in. I simply use the remote after I close and lock the door. This has saved me a bunch of rushing around, and that’s great. The system is so reliable that I can set it with my iPhone or iPad well away from home. So I love my upgraded system, wish I had done it sooner. – Crazed Golfer, Apple App Store (ADT Pulse) 1/12/2020

Negative Reviews

Takes forever for the app to connect to system. When it does connect and try to disarm the system, it disconnects. Hardly ever supplies warnings in case of unwanted activity detection. The one time we got a warning of front door breach, we called ADT who did nothing other than tell us of what we already knew. We had to call out neighbors to find out what was going on. We are getting rid of ADT as soon as our contract is up. – Alex T., Google Play (ADT Pulse) 12/21/2019

I called adt for a new sensor and at that time a new wifi panel was installed as a free upgrade because I was told my original one was old and obsolete.  I am not too pleased that the new app does not show motion sensor history and movement. I called support for help and it is not an option at this time but comments were added to my account regarding such. Please update the app to sense all motion as the pulse app did. That is a huge problem. Ex. If I were to go in one room with sensor and another sensor had sensed motion and has not gone off or did not sense then (armed or not) it would be nice to know if there is motion and where. Please fix! The pulse app was great for that. – concerned for our safety, Apple App Store (ADT Control) 4/29/2020

Compatible Smart Home Devices

  • iPhones
  • iPads
  • Android smartphones and tablets

Frequently Asked Questions

What Is The ADT Pulse Gateway?

The ADT Pulse gateway is an electronic device that links the security panel and your ADT Pulse devices to your broadband router/modem so the information can be transmitted and received over the internet.

How Do I Connect ADT Pulse To WiFi?

ADT technicians will connect your ADT Pulse to WiFi when they set up your system. But if you get the “Status Unavailable” message, follow these steps to reconnect:

  1. Make sure your internet connection is working.
  2. Check the gateway to make sure it’s receiving power. You should see the LEDs lit on the front panel.
  3. Check the ethernet cable. Make sure it’s securely connected to the “Broadband” port on the back of the gateway and an available port on your internet router. Make sure that the ethernet LEDs are on (green/amber lights).
  4. If your status is still unavailable, disconnect the power to both the gateway and router for a few minutes. Then plug your router back in. Once your internet comes back online, plug the gateway hub back into the router. Wait a few minutes and check your Pulse app to see if you’re connected.
  5. Contact your ADT rep if you’re still not connected.

How Do I Add Additional Devices To ADT Pulse?

In the ADT Pulse web portal or the mobile app, follow these steps:

  1. Click on the “System” tab
  2. Select “Manage Devices”
  3. On-screen instructions will guide you through the installation process. (Each device has unique steps that you’ll need to follow.)
  4. For Z-Wave devices, press the “Sync” button on the device itself to connect it to the system.

Is ADT Worth It?

Visit ADT Website | 833-276-1428

ADT is cost-prohibitive if you’re on a strict budget. But if your ultimate goal for your house is to have an easy way to sync your security system and home automation equipment, their service is certainly worth consideration. The Z-Wave compatibility and solid ADT Pulse and ADT Control apps are big plusses.

However, if you’re not sure ADT is the best security and home automation combination for your needs, read our reviews of the best home security providers. We recommend some other big players in this arena that can satisfy both of those needs.

What features are you looking for in a smart home security service?

About The Author:

While attending the University of North Carolina at Chapel Hill’s graduate school for journalism and public relations, Sally began a long career researching and writing about hard-to-understand topics, such as insurance and finance.

Her additional experience in marketing, fundraising, public relations and financial planning at various foundations and nonprofit organizations over the years has given her the practical tools to inform consumers about making the smartest business and personal financial decisions.

Speaking of smart living — growing up in the (at-the-time) per-capita murder capital of the U.S. (Richmond, VA) taught her a thing or two about the need for personal and home safety. Sally stays on top of all the latest gadgets and services to protect her and her teenage daughters from potential predators and thieves. And she brings this knowledge to every article she writes.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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