Link Interactive Review: Best Customizable Security System?

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Link Interactive control panel (caption: Link Interactive Review)Link Interactive offers home security at a competitive monthly price. Unlike most providers, you don’t start with bundled equipment packages. Instead, they let you customize your system to fit your home. This way, you pay only for what you need.

Visit Link Interactive’s Website

Article Overview

Link Interactive

4.1 / 5
Link Interactive
Customer Service & Reputation 4.3
Equipment 3.5
Technology 4.0
Value 4.5
Ease Of Use 4.3


  • Has 2 monitoring stations
  • 30-day money-back guarantee
  • All plans have cellular monitoring
  • Compatible with Amazon Alexa and Google Home
  • Self-installation


  • 1, 2 or 3-year monitoring contract required
  • Customers report some installation hiccups
  • You must pay 100% of the contract even if you cancel

Link Interactive Equipment

Key Features

  • monitoring stations, so if one goes down (e.g., due to a natural disaster), another is there as a backup
  • Cellular monitoring for all plans
  • Customer service options: phone, live chat, email and FAQs
  • BBB Report: A+ rating and 4/5 stars (out of 12 customer reviews)
  • Smash & Crash Protection: if an intruder destroys the hub or keypad, the distress signal still goes through
  • Link Interactive app lets you monitor your system while away
  • Z-wave connectivity (a wireless communication protocol) to home automation equipment
  • 3-year warranty

Battery Backup

If the power goes out in your home, battery backup will keep your Link Interactive system on and your home protected. Link Interactive has an 8-hour battery backup for its 2Gig Go!Control panel and 24-hour battery backup for its IQ Panel 2 (24 hours is the standard in home security).

As soon as the power goes out, Link Interactive sends you a text alerting you of the outage. The battery backup with automatically kick in. The backup battery is rechargeable, so once power is restored, the battery will recharge back to 8 or 24 hours, so it is ready for any future needs.

The entire system will continue to work during a power outage unless the equipment requires a high-speed internet connection or AC power (e.g., cameras). Door/window sensors, motion sensors, glass break sensors, etc. do not require internet or AC power, so they will work with battery backup and you will be informed of any triggers to these devices.

App Features

Android App | iOS App

Below are typical functions you can control within a home security app. The included column lists those supported by the Link Interactive app. Please know that to use some of the features you must have certain equipment. For example, you cannot lock/unlock doors unless you have smart locks in place that are compatible with your security system.

Arm/Disarm SystemCheckmark
Arm/Disarm By SensorCheckmark
Smart Plug Control
Lock/Unlock Smart DoorsCheckmark
View Camera Live StreamCheckmark
Camera Controls (Pan, Tilt, Zoom)
View Recorded VideoCheckmark
View Doorbell CameraCheckmark
Image Sensor ImagesCheckmark
Event HistoryCheckmark
Smart Thermostat ControlsCheckmark
Control LightsCheckmark
Create Programs/Schedules
Garage Door ControlCheckmark
Multi-Factor AuthenticationCheckmark

What Is Geofencing?

This video explains the Link Interactive Geofencing feature, which ties together your location with smart alerts and home automation functionality so you can be more secure and save energy at the same time.


Unlike most home security companies, Link Interactive does not have pricing plans that bundle equipment at a discount. You individually select the equipment you need, and then select a corresponding monitoring plan. The advantage here is that you don’t have to pay for equipment you don’t need. It’s also easy to add on components later.

Home Security EquipmentHome Security Equipment PriceLife Safety EquipmentLife Safety Equipment PriceHome Automation EquipmentHome Automation Equipment PriceCamera EquipmentCamera Equipment Price
IQ Panel 2$331Smoke/Heat/Freeze Detector$ Smart Thermostat$ Outdoor CameraNot Listed
2GIG Go!Control Panel (Secondary Touchpad)$138 or $251CO Detector$80Kwikset Touchpad Deadbolt$ Indoor Camera$140
IQ Panel 2 Plus Remote$207Yale Touchscreen Deadbolt$204Premium Indoor Camera$280
Door/Window Sensor
$22LifeMaster Garage Door Controller$114SkyBell Doorbell Camera$167
Motion Sensor$50Smart LED Light Bulb$22SkyBell Slim Doorbell Camera$177
Glass Break Sensor$69Lamp Module$42Onsite Video Recorder-1TB$325
Image Sensor$112
Outside Wireless Door/Gate Sensor$61
Panic Button$29
Tilt Sensor$29

Monitoring Plans

Price Per Month$30.99$39.99$44.99
Smoke, Fire, CO DetectorsCheckmarkCheckmarkCheckmark
Home AutomationCheckmarkCheckmark
Video MonitoringCheckmark


Use this link to get the best deal we can offer from Link Interactive.

What Do Users Think Of Link Interactive?

Positive Reviews

We always have a security system and so far, Link Interactive has been a great company to work with. We’ve been very happy with it. We used to have a lot of mishaps with our old system where people would make mistakes and it would then trigger an alarm. We’d end up having to get telephone calls. But so far, the Link Interactive system has worked very well. It hasn’t failed yet. Reliability, ease of use and simplicity, especially for the end-users, are really what we’re after. Even the installation was easy and their customer service is definitely better than any alarm company we’ve had before. – B. of Co, Consumer Affairs 6/3/2019

Best service from ANY company, not just security, but ANY company.  Very prompt, knowledgable, courteous, and very helpful.  This includes support and alarm monitoring.  I recommend them to everyone. – Nicholas M., Yelp 5/29/2018

Negative Reviews

If I could give them a negative star, I would. This company supplies the cheapest equipment I have seen and will not last. Equipment is missing pieces that allow the equipment to mounted. The “customer service rep” implied that I was too stupid to figure out how to mount the components. The customer service is horrible and there is NO way to get out of the 3 year contract. They will not credit your account for any of the system’s failings. Their “oh I am sorry to hear that,” is supposed to make up for the wasted money. For a 3 year contract, you should have 365 days to try out the system. If they believed in their product, it would have that warranty… – John, Consumer Affairs 3/13/2019

After multiple issues with our service, we got out of our contract and our last day is 2/4/19.  Last night we discovered that we were locked out of our account and they disconnected us.  They will not help us over the phone and tell us we have to call Monday for help.  What type of alarm monitoring company can’t help you on the weekend? So now we are not protected at all.  Who is liable if we have a fire or break in and no one is monitoring our system. I do not recommend the company at all! – Donna W., Yelp 1/26/2019

Is Link Interactive The Best?

Visit Link Interactive’s Website

Link Interactive has a lot of things going for it. It has 100% customizable plans, many equipment options and all plans have cellular monitoring. However, its customer service isn’t as highly touted as our top picks, and it has a shorter warranty period. See which companies we think offer the best home security system.

Does Link Interactive have everything you want?

About The Author:

Kimberly is our home security expert, and has been researching and writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what's happening behind the scenes.

In 2018, she had her first child, and that opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing and personally testing products and services.

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