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We think you’ll be interested to read our Select Home Warranty Review. We’ve discovered some information that we believe you’ll want to know before signing up for their service. We’ve read through their Terms & Conditions and found limitations that gave us pause. We also uncovered a number of negative customer reviews. Although at the end of this article you may or may not choose to go with Select Home Warranty, it may help you determine what things to look for when buying a new home warranty policy.
Key Features: Terms & Conditions
We glanced over the Terms & Conditions for Select Warranty and came across a few things we liked and a few items we didn’t care for too much. We’ve posted them below in addition to our thoughts.
5.4. Non-Emergency Claims. To make a claim for repair you must contact Select within 3 days following discovery of the malfunctioning and/or inoperability of the system or appliance. The Independent Service Technician will be instructed to provide repair of the appliance or system within two (2) days during normal business hours and four(4) days on weekends and holidays following submission of the claim…
Even though 2-4 days may seem like a long time to go without a stove (or other appliance), we think it’s a reasonable amount of time for a repair to be scheduled and take place. However, during our research, we saw that they don’t always abide by this time limit. Check out these Select Home Warranty complaints below.
8. Select’s Option. Select shall have the sole and exclusive option to:
(iii) In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or appliance. Select is not responsible for installation. The cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced;
(v) Obtain a second opinion with regard to the cost of replacement without any additional cost to You.
We like that they may give a cash settlement. That way you can choose the appliance you want specifically. However, they are not going to install it for you. We also like that they can get a second opinion without it costing you.
10.1 Dimensions, Brand and Color, Limits. Select will not be responsible for matching a system or appliance’s color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiency…
It sounds like they may not get the right size of appliance you need to replace the old one. So if you have a spot on the wall between cabinets for your microwave, you could end up with one much smaller or larger than the hole allows. We recommend that you measure your appliance that requires replacement before you call, so you can provide this info as well as the make and model for completing your claim.
11.1. Change to Terms of Service. Select Home Warranty reserves the right to revise Terms of Service at any time and users are deemed to be apprised of and bound by any changes to these Terms of Service.
It sounds like they can change their contract at any time, even in the middle of a contract, and you’re still locked into their terms.
14.1. Automatic Renewal. In the event You select the monthly payment option and Select elects to renew your contract, Select will notify You of the rate and term for the renewal period during the tenth month of Your contract and You will be automatically renewed for an annual coverage period unless you notify Select in writing thirty (30) days prior to the Termination Date. Your first payment for the renewed term will be deemed as authorization for another twelve (12) month term.
We think this is a bit out of the ordinary for a company to move you from a month-to-month contract to a 12-month contract with no warning.
Plans & Pricing
There are three different packages from which to choose. Select Home Warranty has a base service fee of $60, but it can vary based on your location.
|Bronze Care||Gold Care||Platinum Care||Optional Add-Ons|
|Clothes Washer||Central Vacuum|
|Heating System||Second Refrigerator|
|Water Heater||Sump Pump|
|Garbage Disposal||Well Pump|
|Plumbing system||Limited Roof Leak|
|Refrigerator||Stand Alone Freezer|
|Stove/Oven||Lawn Sprinkler System|
|Microwave Oven (Built In)||Septic System|
|Cooktop||Ice Maker (In Refrigerator)|
|Dishwasher||Plumbing Fixtures/Lighting Fixtures|
|Clothes Dryer||Additional AC Unit|
|Garage Door Opener||Additional Water Heater|
CouponThere are not any Select Home Warranty Discount Codes available at this time.
Select Home Warranty Video
Here’s an overview of what Select Home Warranty can give you.
Overall, we found more negative reviews than positive for Select Home Warranty. The exception was on Consumer Affairs. Select has nearly a five star rating out of more than 800 reviews. We can’t help but question the authenticity of these reviews since we’ve looked at other review sites that are filled with negative reviews. Also, a large amount of the negative reviews on the Consumer Affairs page are reported as “Factual basis uncertain.” So, while we do not know the foundation of this discrepancy, we simply can’t trust the information we found on Consumer Affairs at this time.
I had originally called to file a claim. I did get a bit of a run-around to begin with but I am persistent. After 10 phone calls, in 27 hours, to Select Home, I finally reached a manager named Aaron. Aaron read over the notes from my previous calls and politely told me that my claim would be honored and that I should be able to set an appointment with a technician today. He assured me that the information would be forwarded to me by email in the next few hours. – T.T., BBB 7/6/2016
The positive? They have responded promptly to my 2 service requests. The negative? In each case, I had to pay in advance and get reimbursed. This is not standard procedure with any home warranty company. When my garbage disposal broke, they said they don’t send technicians, just reimburse for a new one. When the heating element went out in my oven they tried to send a repair person, but the company they had me contact said that they no longer do business with SHW because they have trouble getting paid. Join the club. It took 3 phone calls and several weeks to get the $75 for my garbage disposal. I had my oven repaired in October, and as of today (Feb23) I am STILL WAITING for reimbursement! The first time I called they said they had not received my documentation. I re-sent it, and now have been told 4 separate times over the course of 3 months that “the check will be going out next week”. When I ask to speak to a supervisor I am told that they are all busy, but one will call me back. Of course, that never happens. The really unfortunate thing is that the salesman talked me into a discount for buying a 2 year plan. I would love to cancel, but if I can’t get $120 back, what are the chances I’ll get the rest of my $700? – Diane R., Yelp 2/23/2016
I was sold a 3 year policy for $950. With a promise of a full refund minus already covered months if I decide to cancel. I filed a claim for a clothes dryer. It took 2 weeks for a repair person to show up. He had to order a part. But had to wait for approval form Select. That took another 2 weeks. Select only allowed $100 toward the repair which was $240. The appliance repair person told that Select is a horrible company to deal with. After the repair it took 2 more months before I got a reimbursement check. I decided to cancel my policy. They only refunded me $500. They basically stole $300 form me. They get away with it with all the stipulations in the contract. – E.M., BBB 2/5/2016
We still think having a home warranty is important, especially if you’re trying to sell a house. Even Angie’s List agrees that sellers should offer home warranties with the home. But in the end, we recommend that you consider at least 1-2 other companies in addition to this one. There are too many red flags and we would hate to see you spend your money on a service that may or may not payoff in the long run. We suggest that you also check out one of our top three picks for Best Home Warranty Companies.
Have you had a good or bad experience with a home warranty?