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We’ve read through Select Home Warranty’s terms and conditions and found limitations that gave us pause. We also uncovered a number of negative customer reviews.
Although at the end of this article you may or may not choose to go with Select Home Warranty, it may help you determine what things to look for when buying a new home warranty policy.
Don’t like the score you’re seeing? Our home warranty experts have reviewed over a dozen providers. Check out our best home warranty showdown to discover our top picks this year.
We glanced over the Terms & Conditions on the Select Home Warranty website and came across a few things we liked and a few items we didn’t care for too much. We’ve posted them below in addition to our thoughts.
5.4. Non-Emergency Claims. To make a claim for repair you must contact Select within 3 days following discovery of the malfunctioning and/or inoperability of the system or appliance. The Independent Service Technician will be instructed to provide repair of the appliance or system within two (2) days during normal business hours and four(4) days on weekends and holidays following submission of the claim…
Even though 2-4 days may seem like a long time to go without a stove (or other appliance), we think it’s a reasonable amount of time for a repair to be scheduled and take place. However, during our research, we saw that they don’t always abide by this time limit. Check out these complaints below.
8. Select’s Option. Select shall have the sole and exclusive option to:
(iii) In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or appliance. Select is not responsible for installation. The cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced;
(v) Obtain a second opinion with regard to the cost of replacement without any additional cost to You.
We like that they may give a cash settlement. That way you can choose the appliance you want specifically. However, they are not going to install it for you. We also like that they can get a second opinion without it costing you.
10.1 Dimensions, Brand and Color, Limits. Select will not be responsible for matching a system or appliance’s color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiency…
It sounds like they may not get the right size of appliance you need to replace the old one. So if you have a spot on the wall between cabinets for your microwave, you could end up with one much smaller or larger than the hole allows. We recommend that you measure your appliance that requires replacement before you call, so you can provide this info as well as the make and model for completing your claim.
11.1. Change to Terms of Service. Select Home Warranty reserves the right to revise Terms of Service at any time and users are deemed to be apprised of and bound by any changes to these Terms of Service.
It sounds like they can change their contract at any time, even in the middle of a contract, and you’re still locked into their terms.
14.1. Automatic Renewal. In the event You select the monthly payment option and Select elects to renew your contract, Select will notify You of the rate and term for the renewal period during the tenth month of Your contract and You will be automatically renewed for an annual coverage period unless you notify Select in writing thirty (30) days prior to the Termination Date. Your first payment for the renewed term will be deemed as authorization for another twelve (12) month term.
We think this is a bit out of the ordinary for a company to move you from a month-to-month contract to a 12-month contract with no warning.
There are three different packages from which to choose. Select Home Warranty has a base service fee of $60, but it can vary based on your location.
|Bronze Care||Gold Care||Platinum Care||Optional Add-Ons|
|Clothes Washer||Central Vacuum|
|Garbage Disposal||Well Pump|
|Refrigerator||Stand Alone Freezer|
|Stove/Oven||Lawn Sprinkler System|
|Microwave Oven (Built In)||Septic System|
|Cooktop||Ice Maker (In Refrigerator)|
|Dishwasher||Plumbing Fixtures/Lighting Fixtures|
|Clothes Dryer||Additional AC Unit|
|Heating System||Second Refrigerator|
|Plumbing System||Limited Roof Leak|
|Electrical System||Additional Water Heater|
|Water Heater||Sump Pump|
|Garage Door Opener|
Here’s an overview of what Select Home Warranty can give you.
Overall, we found more negative reviews than positive for Select Home Warranty. The exception was on Consumer Affairs. Select has nearly a 5-star rating out of more than 7,000 reviews. We can’t help but question the authenticity of these reviews since we’ve looked at other review sites that are filled with negative reviews.
the contractor came to me within 3 hours i filed the claim , fixed my furnace , very polite , quick response time Highly recommend – Isaac, BBB 5/18/2018
Thanks for the support and information provided by (name redacted). Very happy at the response received from him. Again ,thanks . – Eddie G., BBB 6/14/2018
Select Home Warranty is the worst! It’s practices are designed to discourage, defer and deny. A claim for repair or replace of a washing machine stretched more that five months to an unsatisfactory conclusion. IN the meantime, Select collet monthly premiums. That is, until I got my measly check and cancelled their service. – Laurie R., BBB 5/21/2019
I purchased a SELECT HOME WARRANTY. After 3 months, the drain in my dishwasher needed attention. Select Home Warranty sent their repairman out and I was told I needed to replace the garbage disposal, but Select home warranty would not cover it. He told me he would replace it for $175 if I would give him $100 cash deposit. I have never again seen the repairman nor my $100 so I canceled my policy with SELECT HOME WARRANTY. They said there is nothing they can do about it because I canceled my policy. I responded that I canceled the policy because they would do nothing. Scam company…Beware of SELECT HOME WARRANTY. – Joe, BBB 5/20/2019
We still think having a home warranty is important, especially if you’re trying to sell a house. But in the end, we recommend that you consider at least 1-2 other companies in addition to this one. There are too many red flags, and we would hate to see you spend your money on a service that may or may not pay off in the long run. We suggest that you also check out our top 3 picks for home warranty provider.Tagged With: Home Warranty, Review