Security Systems

Frontpoint vs SimpliSafe For Home Security: Which Security System Is Best?

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Frontpoint and SimpliSafe offer professionally monitored security systems and quality equipment. SimpliSafe brands itself as a DIY style security system, but Frontpoint has a very similar setup. Can one protect your home better than the other and for a lower cost?

Customer Service & Reputation

The BBB (Better Business Bureau) can be a reliable indicator of how a company handles consumer complaints. How did our two companies fare?

Frontpoint Complaints

Frontpoint no longer requires contracts, so for new customers these won’t be an issue. However, Frontpoint has thousands of customers still under contract, so for existing customers these may still apply:

  • Difficulty canceling
  • Requires written notice of canceling one month in advance

Professionally monitored home security contracts, like your cable or phone bill, may contain a multi-year commitment, which means if you cancel early, you’ll owe the remaining balance on your account (the months of monitoring remaining in your term). This is a common complaint, so please read your contract carefully before signing. The good news is that many companies are doing away with contracts.

SimpliSafe Complaints

  • Requesting to be unsubscribed from emails and still getting emails.
  • Continuing to be billed after canceling.
  • Tech support may require multiple calls to fix an issue.

In the end, Frontpoint wins this category because its customer service complaints are ultimately about the contract terms, which customers are signing willingly. So it appears to be an issue of customers not reading the contract and then wanting to break the contract. SimpliSafe customer complaints appear to be more about the service itself, which is not in the consumer’s control.Frontpoint logo

Customer Service Winner: Frontpoint


Below is a table of the types of security equipment offered by each company.

Frontpoint SimpliSafe
Additional Keypad Checkmark Checkmark
Keychain Remote Checkmark Checkmark
Door/Window Sensor Checkmark Checkmark
Motion Sensor Checkmark Checkmark
Indoor Camera Checkmark Checkmark
Outdoor Camera Checkmark
Doorbell Camera Checkmark Checkmark
Glass Break Sensor Checkmark Checkmark
Panic Button Checkmark Checkmark
Smoke Detector Checkmark Checkmark
CO Detector Checkmark Checkmark
Freeze Sensor Checkmark
Water/Flood Sensor Checkmark Checkmark
Additional Siren Z-Wave option Checkmark
Smart Switch Checkmark
Smart Door Lock Checkmark Checkmark
Smart Light Bulb Checkmark
Garage Door Controller Checkmark
Garage Door Sensor Checkmark

SimpliSafe is missing an outdoor camera and other home automation equipment. Meanwhile, Frontpoint doesn’t have a freeze sensor, but other than that, Frontpoint’s equipment lineup is pretty thorough.

Who Has The Better Cameras?

Frontpoint offers 2 indoor cameras, 1 outdoor camera and 1 doorbell camera. Meanwhile SimpliSafe has 1 indoor camera and 1 doorbell camera, so if you’re looking for more options, Frontpoint takes the cake. Below are the specs for these cameras and you can learn more about Frontpoint’s cameras here.


Resolution Digital Pan & Tilt Echo-Cancelling Microphone Field Of View Infrared Night Vision Two-Way Audio
Frontpoint Premium Indoor Camera 1080p Checkmark Checkmark 180º Checkmark Checkmark
Frontpoint Indoor Camera 1080p Checkmark Checkmark 113º Checkmark Checkmark
SimpliSafe SimpliCam 720p 120º Checkmark Checkmark


SimpliSafe doesn’t have an outdoor camera, which is why only Frontpoint is in the table below.

Resolution Field Of View Infrared Night Vision
Frontpoint Outdoor Camera 1080p 117º Checkmark


Resolution Field Of View Infrared Night Vision Two-Way Audio Pan & Zoom
Frontpoint (Skybell Slim Line) 1080p 180º Checkmark Checkmark
SimpliSafe Doorbell Pro 1080p 162º Checkmark Checkmark Checkmark


SimpliSafe manufactures all of its wireless equipment instead of using equipment from big-name companies like GE and Interlogix, which make the majority of Frontpoint’s sensors. There’s nothing wrong with SimpliSafe manufacturing its own equipment, but Frontpoint’s equipment has fewer complaints, and we think it’s good that Frontpoint turns to well-known companies like GE and Interlogix for equipment so it can focus on other parts of the business, like customer service.

Both Frontpoint and SimpliSafe have 3 year warranties, which is longer than the 1-year warranty that many competitors offer.

Frontpoint logo

Equipment Winner: Frontpoint


If home automation is important for your system, you may opt for Frontpoint over SimpliSafe, given the wave of extra devices available to you thanks to Z-Wave compatibility.

Frontpoint Compatibilities

  • Z-Wave devices
  • Amazon Alexa
  • Google Assistant
  • Nest thermostat
  • August door locks (that are Z-Wave compatible)

SimpliSafe Compatibilities

  • Amazon Alexa
  • Google Assistant
  • Nest thermostat
  • August door locks (SimpliSafe does not require or support Z-Wave, so Z-Wave compatibility is not necessary)

Battery Backup

If you lose power during a storm or from a burglar cutting wires, a battery backup will keep both systems running. Both Frontpoint and SimpliSafe have 24-hour battery backup, which is the standard.

Cellular Monitoring

All of Frontpoint and SimpliSafe plans have cellular monitoring, which is the most secure form because there’s no concern of a burglar cutting your landline (phone) or broadband (internet) connection.

App Performance & Rating

Below are the Apple App Store and Google Play Store ratings and number of reviews to give you an idea of what readers think of each company’s respective app.

That being said, the Frontpoint app offers significantly more features and functionality than the SimpliSafe app. We’ve tested both apps and in our experience the SimpliSafe app is just that – simple. Some things the Frontpoint app offers that the SimpliSafe app does not:

  • It’s much easier to adjust individual sensors and set schedules for them (having them turn on and off based on certain events or times).
  • The Frontpoint app is easier to navigate.
  • Frontpoint sensors can automatically alert and record activity in a timeline whether your system is set to home, stay, or away modes. In the SimpliSafe app, you can only have one or the other – i.e., if you arm your system, you will not also get alerts and vice versa.

Frontpoint App Complaints

  • Unable to change the volume or time of display
  • Delays in the Android version

SimpliSafe App Complaints

  • Not updating
  • Closing on its own
  • Not staying connected with the system
  • Having to pay to use it

Smash Proof

Both companies have smash-proof systems, so if an intruder tries to destroy your system, the police are still alerted.

In the end, if you plan on integrating some home automation equipment with your security system, Frontpoint has more options than SimpliSafe. But if you don’t care about having the smartest home on the block, SimpliSafe is a good choice too.Frontpoint logo

Technology Winner: Frontpoint


To see how these two would compare in a real-world situation, let’s go over an example of a common configuration in a household with the equipment below:

  • 8 door/window sensors
  • 1 keypad
  • 2 motion sensors
  • 1 keychain remote

For comparison’s sake, here’s how much it will cost you for 3 years of service. Neither company requires a long-term contract, but many competitors require a 3-year commitment.

Frontpoint SimpliSafe
Equipment $415.88 $388.93
Installation $0 $0
Professional Monitoring $44.99/month
Total Spent After 3 Years $2,035.52 $1,288.57

Frontpoint has higher equipment fees and monitoring starts at $44.99/month which is $20 more than SimpliSafe’s. But we like that they both have more than one monitoring station (SimpliSafe has 6 and Frontpoint 2), a redundancy that’s essential in case one station experiences downtime.

We think your money is spent well with either company, and you “get what you pay for,” but SimpliSafe wins this category for having cheaper options that work fine for basic needs.SimpliSafe logo

Value Winner: SimpliSafe

Ease Of Use

Frontpoint SimpliSafe
Wireless Equipment Checkmark Checkmark
Installation DIY DIY
Easily Relocate Checkmark Checkmark

Once the systems are set up, they are easy to use. The apps are relatively simple to use, although the Frontpoint app offers significantly more features and functionality than the SimpliSafe one.Frontpoint & SimpliSafe logos

Ease Of Use Winner: Frontpoint & SimpliSafe (Tie)

What’s The Verdict?

If you want a security system that’s easy to install yourself, has excellent customer service and great professional monitoring, Frontpoint and SimpliSafe are both excellent options.

However Frontpoint provides a much more comprehensive offering, with a greater selection of equipment, more home automation options, and website and app functionality that offer way more than the very basic SimpliSafe interface. Not to mention the crucial ability of the Frontpoint system and app to support both monitoring and alerts at the same time. Frontpoint logo

Overall Winner: Frontpoint 

If you’d like to learn more about these companies, read our individual reviews on Frontpoint and SimpliSafe, which include pros, cons, key features and customer testimonials.

Which company are you leaning toward?

Kimberly Alt

Kimberly is our home security expert and has been writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems, and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what’s happening behind the scenes. Her work has appeared in many notable brands, including The New York Times' Wirecutter, Reader's Digest, Forbes, People, Woman's World, and Huffington Post. In 2018, she had her first child, which opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family. Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing, and personally testing products and services.

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