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Frontpoint security is a home security system that provides monitored alarm systems and home automation services. The company has been in business since 2007 and is currently one of the largest and most respected home security providers in the United States. Although canceling your Frontpoint security service is not an easy process, it can be done with the right information and steps.
- Before You Cancel
- How to Cancel Frontpoint's Services
- Before You Leave
- Finding An Alternate Provider
Before You Cancel
Before you decide to cancel your Frontpoint security service, it is important to make sure that you understand the terms of your contract. Each contract is different and may include different fees and cancellation policies. Take some time to review your contract to make sure you understand any cancellation fees that may be charged.
How Long Are Frontpoint Contracts?
Frontpoint used to only have multi-year contracts, but to remain competitive they now also offer a month-to-month option. That means your upfront costs will be higher, but you won’t be tied into a contract. They also have a 3-year contract that you can sign up for that will include a lot of the equipment covered (paid for) up front.
Where Can I Find My Contract?
To access your contract directly in your Frontpoint portal, login and visit the document section. You can also view your contract directly within the Frontpoint app. Simply navigate to Menu (top left) > My Account > “Home” icon at bottom of screen > Documents. The contract is the first item on this page, tap “download” to view and retrieve it. If you don’t see your contract, make sure you’re logged in as the primary user.
Are You Moving?
If you’re simply moving you don’t need to cancel to reinstall your system at the new location. Just login to your Frontpoint account and visit the move portal. Then:
- Click on Start Move.
- Under New Residence Information, fill out the new address and the move date. This should be the date that the system itself is getting moved.
- Under Mover’s Kit Delivery, fill out the address to the kit sent to and the date it should be delivered.
- Click on Complete.
On moving day, with the system disarmed, power down the Control Panel and dismount all the sensors. If you need any help with setting up your system at the new address be sure to call Frontpoint or check out the setup guides.
How to Cancel Frontpoint’s Services
There are two main ways to cancel your Frontpoint security service:
1. Call Frontpoint Customer Service
The quickest and easiest way to cancel your service is to call Frontpoint customer service at 1-855-868-5076, then select menu option #6, anytime between 8am and 7pm ET, Monday through Friday. When you call, you will be asked to provide your account information and to answer a few security questions. Once your account has been verified, you will be connected with a customer service representative who can help you with the cancellation process.
2. Submit A Frontpoint Cancellation Request Online
If you don’t want to call Frontpoint customer service, you can also submit a cancellation request online. To do this, you will need to log in to your account on the MyFrontpoint customer portal and select the “Cancel Service” option from the menu. You will then be asked to provide your account information and answer a few security questions. Once your account has been verified, you will be able to select the “Submit Cancellation Request” option to officially cancel your service.
Before You Leave
Once you have officially canceled your service, there are a few things you need to do before you leave.
1. Return Your Equipment
If you have any Frontpoint equipment that is still in your possession, it must be returned to the company. To do this, you should pack up all of your equipment and ship it to:
- Frontpoint Security Solutions
3010 Nutley Street
Fairfax, VA 22031
2. Pay Any Remaining Fees
If you are subject to any cancellation fees, you will need to pay them before your cancellation can be processed. You can make payment either online, by mail, or by phone.
3. Change Your Alarm Codes
Once your service is canceled, it is important to change the alarm codes on all of your Frontpoint equipment. This will ensure that no one else can access your system.
Canceling your Frontpoint security service is not an easy process, but it can be done with the right information and steps. Make sure that you understand the terms of your contract and any cancellation fees before you decide to cancel. Then, call customer service or submit a cancellation request online, return all of your equipment, pay any remaining fees, and change your alarm codes before you leave. Following these steps will ensure that the cancellation process goes smoothly.
Finding An Alternate Provider
Whatever your reason for cancelling Frontpoint, we have a host of competing home security providers that are eager for your business. And if you’re tired of paying a monthly fee we review DIY home security systems with no monthly charges.
What’s your reason for cancelling Frontpoint? Let us know in the comments!Tagged With: Frontpoint, How To Cancel