Protection 1 Reviews: Alarm System, App, Smoke Detectors, Security Cameras, Doorbell, vs ADT, vs Brinks, And More

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Protection 1 ReviewProtection 1 (also known as Protection One) provides home security and automation equipment to help secure your home. The equipment isn’t as up-to-date as that of its competitors, but it gets the job done. They also aren’t as well-known as other home security companies, but does that mean you shouldn’t choose them? Our experts find out in our in-depth review.

Visit Protection 1’s Website

Article Overview

Protection 1

2.85 / 5
Protection 1
Customer Service & Reputation 2.0
Equipment 2.5
Technology 3.0
Value 3.0
Ease Of Use 3.8

Pros

  • Has five monitoring stations
  • Compatible with Amazon Alexa (not Google Home)

Cons

  • Three-year monitoring contract required
  • Live chat doesn't let you chat back and forth with a person, instead it sends an email
  • Has one of the worst warranty lengths we've seen (only 90 days)
  • Wireless doorbell doesn't have a camera
  • Two-way voice isn't available with the basic plan
  • Requires professional installation
  • Cancelling early may result in owing the remaining contract balance
  • No money back guarantee

Burglar breaking into home (Caption: Best Home Security Systems)Alternatives To Protection 1

Don’t like the score you’re seeing? Our home security experts have reviewed over a dozen home security providers, and in our best home security systems showdown, you can see our top three and category winners for this year.

Protection One Equipment

Key Features

  • Five monitoring stations, so if one goes down (e.g., due to a natural disaster), another is there as a backup
  • Cellular monitoring for higher-tier plans
  • Customer service options: live chat (see Cons section), phone, email and FAQs
  • BBB rating: A+ (and an accredited business)
  • Smash Protection: if an intruder destroys the hub or keypad, the distress signal still goes through
  • Protection 1 security app lets you monitor your system while away
  • Z-Wave connectivity (a wireless communication protocol) to home automation equipment
  • 90-day limited warranty
  • 24-hour battery backup
  • Merged with ADT back in 2016
  • Early termination may result in you owing the remaining balance of the contract term

Battery Backup

If the power goes out in your home, battery backup will keep your Protection 1 system on and your home protected. They offer a 24-hour battery backup, which is the standard in home security.

Protection 1 sends a notification when there’s a power outage to keep you up to date on the status of your system. The backup battery is rechargeable, so once power is restored, the battery will recharge back to 24 hours, so it’s ready for any future needs.

The entire system will continue to work during a power outage unless the equipment requires a high-speed internet connection (e.g., cameras). Door/window sensors, motion sensors, glass break sensors, etc., don’t require a high-speed internet connection, so they’ll work with battery backup and you’ll be informed of any triggers to these devices.

App Features

Android App | iOS App

Below are functions you can control within the Protection 1 home security app. Please know that to use some of the features, you must have certain equipment. For example, you cannot lock/unlock doors unless you have smart locks in place that are compatible with your security system.

Protection 1 App ScreenshotSystem

  • Arm/disarm entire system or individual sensors
  • Geofencing, which automatically adjusts your security and automation equipment after you’ve left a set radius of your home or “geo-fence”
  • View detailed event history and alerts

Smart/Remote Controls

  • Lock/unlock doors (including opening/closing garage door)
  • Control thermostat
  • Control and schedule lights

Cameras

  • View live stream
  • View recorded video

Not Supported By App

  • Video doorbell
  • Updated weather forecast

Price

The package prices below are with a three-year contract.

Secure Secure + Smart Control Video
Price Per Month $34.99 $44.99 $49.99 $54.99
24/7 Monitoring Checkmark Checkmark Checkmark Checkmark
Intrusion Protection Checkmark Checkmark Checkmark Checkmark
Environmental & Life Safety Checkmark Checkmark Checkmark Checkmark
Monitored Fire & CO Protection Checkmark Checkmark Checkmark Checkmark
Cellular Communication Checkmark Checkmark Checkmark
2-Way Voice Checkmark Checkmark Checkmark
Camera Integrated Motion Detector Checkmark Checkmark
Web & Mobile Control Checkmark Checkmark
Energy & Home Automation Checkmark Checkmark
Video Surveillance Checkmark
Control Panel Checkmark Checkmark Checkmark Checkmark
Door/Window Sensors 3 3 3 3
Motion Sensors 1 1 1 1
Keychain Remotes 1 1 1 1
Image Motion Sensor Checkmark Checkmark
Indoor Camera Checkmark

Additional Equipment

Cameras:

  • Indoor Camera | Outdoor Camera

Home Security:

  • Keychain Remote | Door/Window Sensor | Motion Sensor
  • Glass Break Sensor | Garage Door Controller | Image Motion Sensor

Home Automation:

  • Thermostat | Smart Switch | Smart Door Lock | Wireless Doorbell

Life Safety:

  • CO Detector | Smoke Detector | Water Sensor
  • Freeze Sensor | Medical Alert Device | Fire Fighter

Coupon

Use this link to get the best deal we can offer from Protection 1.

What Do Users Think Of Protection 1?

Positive Reviews

We chose Protection 1 after doing some research on what they had to offer compared to other alarm companies and their level of customer service after the sale. We have been a customer for many years now and I find them to be very helpful after the sale. Great customer service! – Raymond, Consumer Affairs 3/27/2019

Just moved and Protection One help us move our system to our new home. They walked us through how to set up our new system and made sure everything was working correctly. Great job and thank you for all your help. Great company and great service!!! – Floyd M.J., Trust Pilot 7/5/2019

Negative Reviews

Stay away from this company. I have been with them 10 years and we sold a lake house that we had their services. They say I have a verbal contract with them for 2 more years. They can’t give me anything to show this to me unless I get a court order. So they want me to pay 750 to cancel them. – Marilyn, Consumer Affairs 1/14/2020

This is absurd. When you call them, they claim to have an A+ rating. On here, they have one star! They’ve yanked my chain for 2 months. A problem with my system. It requires an upgrade for monitoring. They’ve had the part for 27 days. They failed to follow up with me. Since then, I’ve not been armed. I keep following up with them! They fail to show up! Then again, I’ve had 4 appointments in the past two months. Each time, they’ve failed to notify me as to when they are coming. At the end of the 4 hour window, they’ve attempted to reschedule me. I can’t do business with this company anymore. A technician gave me the local office number…no courtesy of a call back. I’m ready to publicize this. Where do I go? – 39yearcustomer, BBB 12/30/2019

Protection 1 vs Other Home Security Companies

Visit Protection 1’s Website

Protection 1 isn’t our first pick for a home security provider. It charges additional fees for options like two-way voice that others offer in their base packages. It has an extremely short warranty period of only 90 days (most competitors offer at least one year), and the equipment is pretty outdated looking. You can get a less expensive home security system with more current technology from one of the top-ranking companies we review.

Would you trust Protection 1 for your home’s security?

About The Author:

Kimberly is our home security expert and has been writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems, and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what’s happening behind the scenes. Her work has appeared in many notable brands, including The New York Times' Wirecutter, Reader's Digest, Forbes, People, Woman's World, and Huffington Post.

In 2018, she had her first child, which opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing, and personally testing products and services.

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