America’s First Choice Home Club Reviews: Customer Service, Cancellation, Coupon Code, & More

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Stainless steel appliances in kitchenAmerica’s First Choice (AFC) Home Club jumped from servicing only two states, to servicing all but two states in only one year. This helped the company quickly moved up in our rankings. But how far did they go? Find out in our review.

AFC Home Club covers a large number of appliances and systems and has a service call fee starting at $75. And  the company is transparent in its offerings, which makes us ask, “are they too good to be true?”

America's 1st Choice Home Club logoVisit America’s First Choice Home Club

America’s 1st Choice Home Club

4.05 / 5
America’s 1st Choice Home Club
Customer Service & Reputation 3.0
Pricing 4.5
Appliances Covered 5.0
Technicians' Work 3.0
Available In All 50 States 4.8

Pros

  • Cover your home systems and appliances despite their age and offer and unlimited number of repairs
  • Very clean and easy to use website
  • $7,500 limit of liability, AFC claims this is the highest in the market place
  • BBB rating: B
  • Available in 48 states

Cons

  • Mixed reviews by customers. Some love it while others hate it.
  • Not available in Alaska and Hawaii
  • No custom plan

Key Features

  • Request service by calling 1-855-613-4555
  • 30-day waiting period
  • Unlimited number of repairs
  • $75, $100 or $125 service call fee
  • No deductibles

Price

AFC Home Club offers five plans. Here are the appliances covered under each.

System Silver Gold Platinum Optional Add-Ons
Air Conditioning/Cooler Clothes Dryer Everything in System Plan Everything in Gold Plan Sump Pump
Heating Systems Clothes Washer Everything in Silver Plan Plumbing Stoppages Septic System
Water Heater Kitchen Refrigerator Built-In Microwave Hot Water Dispenser
Electrical System Oven Ice Maker Pool & Spa
Plumbing System Range Stand Alone Freezer
Ductwork Stove/Cooktop Tankless Water Heater
Dishwasher Central Vacuum
Garbage Disposal Well Pump
Garage Door Opener

Consumer Reviews

We always recommend speaking with customers of a home warranty provider before purchasing to see what their experience has been. Below are a few reviews we’ve gathered online for you to consider.

We suggest you also call AFC Home Club and ask to speak with current customers in your area. This will give you a better idea of what you can expect from this company.

Positive Reviews

AFC provided timely help with my plumbing issue. Their staff was professional, courteous, and efficient. They made the process of dealing with my issue very easy for me. I enjoyed the experience of working with them and will recommend others looking for a home warranty to consider using them. – Mark D., BBB 4/23/2020

We have lived here about a year now. Wanted to get a home warranty plan. (Name redacted) was very nice and explained everything to us. Easy to set up our new plan! As we are just starting with America’s First Choice I can’t speak to the quality of the coverage yet. Thank you! – Rachel, Consumer Affairs 4/17/2020

Complaints

Bad experience. My sales guy didn’t explain that there were a total of 60 days in the waiting period before my full coverage would start. I was told 30 days then I would be able to make claims. I called to schedule service and was told that since I was still inside of my 60 day waiting period, AFC would only pay up to $150 to cover what ever the technician said we needed. This was not explained to me on the front end so basically I’m losing money on this deal and I can’t cancel the service request unless i can provide prof that my issue was fixed. AFC has hosed me basically and I didn’t even get to use the service that I’ve been paying on for the last 50 days. – Ramy Z., BBB 5/4/2020

Still unresolved plumbing/toilet issue. The service was so bad I would give zero stars if I could. The issue is still unresolved. Nobody can tell me what’s covered. Stories change all the time. My manager told me it would be covered. And now the plumber was out this morning and he couldn’t get approval. I’m ready to cancel my service. – Grace, Consumer Affairs 3/20/2020

Tips For Buying Your First Home

Buying your first home is a big decision. We recommend negotiating a 12-month home warranty into your offer so you aren’t faced with a large financial burden during that first year of home ownership. Below are some more tips for first time home buyers.

How Does AFC Home Club Stack Up To The Competition?

This home warranty provider previously offered coverage only in North Carolina and South Carolina and had fairly decent reviews. Since its transition to offering coverage in 48 states the company has had a few more negative reviews than we’d like to see.

However, it seems they also know what it takes to provide great service. We hope that with time they can improve their reputation. We’ll keep a watchful eye on them to see how their service stands up to rapid growth over the next few years.

See how the company ranks in our best home warranty comparison.

About The Author:

Kimberly is our home security expert and has been writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems, and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what’s happening behind the scenes. Her work has appeared in many notable brands, including The New York Times' Wirecutter, Reader's Digest, Forbes, People, Woman's World, and Huffington Post.

In 2018, she had her first child, which opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing, and personally testing products and services.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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