Choice Home Warranty vs American Home Shield: The Showdown

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Row of mailboxes: Choice Home Warranty vs American Home ShieldYou want a home warranty you can count on, right? One that services your state, where the technicians do what they say they’ll do and the company covers what they say they will. Sounds easy, right? Believe it or not, home warranties can be much more complicated than that. So it’s important that you do thorough research and read every character of your contract or you may be signing up for something you don’t want.

Visit AHS’s WebsiteVisit CHW’s Website

Let’s see how Choice Home Warranty (CHW) and American Home Shield (AHS) compare against one another in this showdown. Below are the points we compared for both companies.

 Choice Home WarrantyAmerican Home Shield
Best CoverageCheckmarkCheckmark
Best PlansCheckmark
Available in More StatesCheckmark
Best Customer Service & ReputationCheckmark
Overall WinnerCheckmark

Best Coverage

The table below shows what CHW and AHS both cover.

 Choice Home WarrantyAmerican Home Shield
Air ConditioningCheckmarkCheckmark
Clothes Washer & DryerCheckmarkCheckmark
Water HeaterCheckmarkCheckmark
Built-In MicrowaveCheckmarkCheckmark
Garbage DisposalCheckmarkCheckmark
Central VacuumCheckmarkCheckmark
Ceiling FanCheckmarkCheckmark
Well PumpCheckmarkCheckmark
Pool/Spa EquipmentCheckmarkCheckmark
Free-Standing Ice MakerCheckmark
Instant Hot-Cold Water DispenserCheckmark
Trash CompactorCheckmark
Garage Door OpenerCheckmark
Smoke DetectorCheckmark
Built-In Food ProcessorCheckmark
Septic PlumbingCheckmark
Exhaust FanCheckmark
Plumbing StoppageCheckmark
Whirlpool BathtubCheckmark
Sump PumpCheckmark
Second RefrigeratorCheckmark
Stand Alone FreezerCheckmark
Septic System and Tank PumpingCheckmark
Limited Roof LeakCheckmark
Choice Home WarrantyAmerican Home Shield

As you can see, both companies cover the same amount of appliances and systems, so we have a tie for this category.American Home Shield and Choice Home Warranty

Winner (Tie): American Home Shield and Choice Home Warranty

Best Plans

Below are the packages offered by Choice Home Warranty and American Home Shield. Be sure to get a quote from both companies for accurate pricing. Choice Warranty requires a $60 trade service call fee per claim while AHS requires a service fee of $75, $100 or $125 (depending on what you choose).

Choice Home Warranty basically forces you to upgrade to their Total Plan because the “basic” appliances that most people have and wish to be insured against loss aren’t covered in the Basic Plan. For example, air conditioning systems, refrigerators and clothes washer and dryer aren’t covered in the Basic Plan. We consider those to be items most households have therefore you’d want them covered. Also, coverage does not begin until 30 days after enrollment.

American Home Shield covers a good variety of appliances and systems. They have specific plans if you wish to just insure just your appliances or systems. Also they offer a Combo plan which covers most major appliances and systems. You even have the option to build your own plan based on your specific needs and concerns.

Choice Home Warranty Plans

Below are the two packages offered by CHW.

 Basic PlanTotal PlanOptional Coverage
Air Conditioning SystemCheckmark
Heating SystemCheckmarkCheckmark
Electrical SystemCheckmarkCheckmark
Plumbing SystemCheckmarkCheckmark
Plumbing StoppageCheckmarkCheckmark
Water HeaterCheckmarkCheckmark
Whirlpool BathtubCheckmarkCheckmark
Built-In MicrowaveCheckmarkCheckmark
Garbage DisposalCheckmarkCheckmark
Clothes Washer & DryerCheckmark
Garage Door OpenerCheckmarkCheckmark
Ceiling & Exhaust FansCheckmarkCheckmark
Central VacuumCheckmark
Second RefrigeratorCheckmark
Well PumpCheckmark
Limited Roof LeakCheckmark
Stand Alone FreezerCheckmark
Sump PumpCheckmark
Setptic SystemCheckmark
Septic Tank PumpingCheckmark

American Home Shield Plans

AHS offers four plans total: Appliances, Systems, Build Your Own and Combo. The Combo Plan includes everything in both the Appliances and Systems plans.

Systems PlanAppliance Plan
Air Conditioning w/ DuctworkRefrigerators
Heating w/ DuctworkRanges/Ovens/Cooktops
ElectricalClothes Washers
DoorbellsClothes Dryers
Smoke DetectorsDishwashers
Ceiling FansBuilt-In Microwave Ovens
Plumbing (Including Stoppages)Trash Compactors
Water HeatersFree-Standing Ice Makers
Garbage DisposalsGarage Door Openers
Instant Hot/Cold Water DispensersBuilt-In Food Centers
Central Vacuums

Optional Add-Ons

All of these add-ons cost extra and are available for any plan.

  • Pool/spa
  • Well pump
  • Septic plumbingAmerican Home Shield logo

Winner: American Home Shield

Available In All 50 States

American Home Shield covers 49 of the 50 states. Alaska is the only state not covered.

Choice Home Warranty is offered in 31 of the 50 states. Arkansas, California, Hawaii, Iowa, Kentucky, Maine, Massachusetts, Minnesota, New Hampshire, New Mexico, North Dakota, Rhode Island, South Dakota, Utah, Vermont, Virginia, Washington, Wisconsin and Wyoming are not covered.American Home Shield logo

Winner: American Home Shield

Best Customer Service & Reputation

Choice Home Warranty has one of the worst reputations we have seen during our research of this category. On the BBB there is a write-up about government action that took place.  Choice Home Warranty had a complaint filed that they were getting customers to buy their home warranty, which was actually a service contract. In the end CHW paid the State $779,913.93 and had to revise its business practices and monitor its compliance for at least one year. Even though all of this was settled in July 2015, we are still hesitant to recommend them to anyone. We need more time to pass before we give Choice Home Warranty the Safe Smart Living approval. If you decide to work with them, please let us know your feedback as we’d love to hear from some real customers!

American Home Shield has a B rating on the BBB and close to 8,000 complaints. This shows us that they have some areas to improve as well. Not too long ago they had an A+ rating and (only) 4,000 complaints. So their service has definitely gone down in recent years. Customers says they have excellent customer service or terrible customer service, there’s not really an in between. Phone times are pretty long when it comes to getting a claim approved as well. However, many home warranty companies have poor reputations so it’s not hard to be one of the best. We still consider AHS to be one of the “better choices” when it comes to choosing a home warranty. They have more than 40 years of experience and cover more than 1 million homeowners.American Home Shield logo

Winner: American Home Shield

Quality Of Technicians

Like all home warranty companies, the technicians vary based on your geographic location.

Local Companies Contract With Warranty Companies

Every warranty company has contracts with local experts in your area to perform the repair work when you initiate a claim. Sometimes there is more than one company contracted to work with them for your need so be sure to ask for the name of the company to do your own research of their reputation before you waste everyone’s time. If there is only one company, than let’s hope they do a great job because you are stuck with them during the life of your/their contract with the respective home warranty company.

Let’s face it: the technicians used most commonly for repairs in your town are what make or break a company. So we suggest talking with neighbors, checking online reviews and local home warranty users to see what coverage is like in your area.

For example, Alex and Michelle (members of the Safe Smart Living team) had AHS for a few years. At first it was very helpful because there were options for which local company could come when the garbage disposal broke or the heat stopped working. But, in the past year or so, the number of technician options dropped from 2-3 companies to 1 and that company proved to be less than awesome on several occasions. Technicians would continually fix an appliance instead of replacing it and these band-aids were becoming costly and time-consuming. This caused more hassle and wasted money than help which is why they chose to do away with their AHS warranty.

Do Your Homework BEFORE You Sign Up

This story is exactly why you need to do your homework to find out which local technicians the home warranty companies you are considering use before you sign on the dotted line. Find out who, research their reputation around town and then combine that with the other factors (coverage, price, etc.) to make your decision on which company to go with.

Appliance Hacks

Did you know that sometimes your appliances can do many more things than you know of? For example, your microwave can cook bacon, make you potato chips, clean your sponge and many more cool things. Check out these 10 microwave hacks below.

And The Overall Winner Is… American Home ShieldAmerican Home Shield logo

American Home Shield is the clear winner here in this showdown. In our opinion, they have better packages, are available in more states and have better customer service than Choice Home Warranty. However, American Home Shield isn’t our #1 overall pick for Best Home Warranty – you have quite a few other providers to choose from. To see whom we chose for the overall #1, check out this article.

Do you have experience with AHS or CHW?

About The Author:

Kimberly is our home security expert and has been writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems, and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what’s happening behind the scenes. Her work has appeared in many notable brands, including The New York Times' Wirecutter, Reader's Digest, Forbes, People, Woman's World, and Huffington Post.

In 2018, she had her first child, which opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing, and personally testing products and services.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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Maria Hilliard
August 2, 2020 9:55 am

Signed up with Choice Home after paying in full 3 yrs to get 6 months free. Wanted just a maintenance check on A/C they said they don’t do that. They only work on broken a/c. I believe in prevention before it breaks. Decided I wanted to go back to AHS, but I can’t get in touch with anyone that help me to cancel with Choice Home to get my money back. It’s only been about 3 months. I was with AHS for 12 years before.

May 25, 2020 11:23 pm

Just used Choice over a year being with them big big mistake. Refrigerator not getting cold enough called. Tech came said needed new chip took pictures was told next day not covered dust under refrig Person never called me back from Choice went on the BBB web sight for Choice under reviews for Choice over 5,500 all bad.P S. Very little dust under refrig I vac. and blow it out with air.

Leeza E
November 15, 2018 2:04 pm

Choice Home Shield is absolutely a scam. They talked me into signing up for 3 years for the best price. I’ve had to call them twice and the first time there was a”restriction” in my air conditioner (which is 17 years old) and they said it wasn’t normal wear and tear and my coverage was declined. My daughter called them back and told them that was redicilous and they offered to pay $300 toward the repair, which was $900. THIS is how they operate. THIS is their model. It was 117 degrees outside so we took their offer, which in case you didn’t understand, puts our claim into their “85% of all claims paid” category and marketing statement,even though they didn’t pay our claim, they “contributed to it” because we threatened to turn them into the BBB and Yelp about them in addition to canceling. We immediately signed up for AHS but had a 30 days waiting period to get through so we didn’t cancel Choice yet. In that 30 days our garbage disposal blew up and created a leak in the pipe under the sink right belore it. We called Choice and they tried to say this would be two separate tickets and we would have to pay $60 for each, the garbage disposal repair and the sink pipe repair caused by it. When we argued that they would be sending a plumber for both and one cause the other they eventually backed down and said it would be one charge. THIS is how they do business. They hope you won’t argue, but if they do they will “contribute” and in one case say they won’t replace something because it’s not normal wear and tear, or fip that and say they won’t cover it because It IS normal wear and tear. At the end of the day you will never create a service ticket with Choice without it involving at least 90 minutes of frustration and then you’ll wait for them to either approve or decline the coverage. (We waited for our a/c coverage decision for 24 hours on a Friday, making it Saturday we had to call again to argue with them and then Monday before someone could come fix it so had to live in our home during 117-118 degree days for 3.5 days to get $300 out of them. If you choose to go with Choice be warned, you will be frustrated and making up cuss words on your first claim not matter how reasonable it is within the coverage.

R Shah
May 1, 2018 12:18 pm

Choice home Warranty – Don’t waste your time I been with them since 2016 to 2018, Here is my story. In two years I submitted two claims 1 of it not completed.

1. 2017 – My AC thermostat was not working called them they assign AC technician for next day (Sat) no body showed up no callback from vendor, Texas weather & weekend made me to find the resolution ASAP & Thanks to youtube I fixed issue my self. (A tip: AC thermostat was blank & not responding I learned latest AC units are very sensitive one of my unit at attic door got loose I just closed back tightly thermostat came back & working again)

2. 2018 – My main kitchen LG Fridge refrigerator wasn’t working since I have backup fridge I schedule appointment with them for Sat and I was expecting Fridge technician will show up but no show up; Called them again They assign an other Company for Tuesday schedule, Technician came spend some time, he changed the board & no luck and his verdict was there is a leak the word he choose “Line-Restriction” we/insurance do not cover this; claim denied he suggest call LG for support and he left no support from CHW as well claim denied to cover before calling the LG for 2nd opinion I called my handyman he came he blew & clean fridge from the back Wallahhh fridge back to business (Bellowing cold air inside)

Moral of story :
1. They schedule technicians on weekends which they don’t show up you have to chase them down , frustration & their vendors ruin your weekend.
2. Unprofessional & their vendor do not have technical ability to find out the issue.

Ramesh Kasavaraju
October 3, 2017 5:06 pm

After 30 mins of Call holding trying to talk to AHS rep about the service request. It became impossible these days to talk to human at AHS except when you want to signup with them.

September 19, 2017 3:47 am

Choice Home warranty is an absolute NO GO. We switched from AHS to them bc of their ads offering the same coverage for less money. Their WORTHLESS! They REFUSED to repair our AC unit saying it was normal wear and tear. Really? And yes, true story. I immediately canceled and resigned with AHS, who came out and fixed the u it without issue. Then I researched them and found that theu had to pay out a HUGE lawsuit for deceptive practices. I filed complaints with BBB, and dept. of consumer affairs and will NEVER go back. Caution…. They are a scam…. AHS has always been awesome.

Randy Pharr
February 19, 2017 12:09 pm

I was comparing options to AHS (15 year customer). CHW had a decent Presidents’ Day sale. While online filling out quote information, a sales representative called. I was asking comparison questions, I.e. 2 heat pump unit coverage, etc when the representative abruptly said ” best of luck to you” . Taken off guard, I said “so, you are not going to answer my questions”. His response was “I have to move on to other calls (this was at the 2 minute mark) . I responded in kind with, “you lost me as a customer”. I receiver a clever, “I don’t care, good -bye” . AMAZINGLY, I had considered leaving AHS (cost) and CHW themselves convinced me in 2 minutes that I was looking at the wrong company. I called CS but no one was available on Sunday to take my concern. I left a message on their CS webpage.

July 5, 2016 11:54 am

I have to agree with that statement. But they need more personal I think is inappropriate to have a wait on the phone for more that ten minutes and then someone answering the phone much longer than that.