American Home Shield Reviews: Customer Service, Complaints, Promo Code, & More

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Window in attic: American Home Shield ReviewsAmerican Home Shield (AHS) has a well-known reputation. Depending on where you live you may receive good or bad service. However, this is true for most home warranties since the service can vary based on location and technicians sent to your home. As always, we recommend calling AHS and ask to speak with an existing customer to hear about their experience with AHS.

American Home Shield logoVisit American Home Shield Website

Article Overview

American Home Shield

4.45 / 5
American Home Shield
Customer Service & Reputation 4.0
Pricing 4.3
Appliances Covered 5.0
Technicians' Work 4.0
Available In All 50 States 4.9


  • More than 1.8 million homeowners covered
  • Receive discounts on appliance and air filters
  • Make a custom plan
  • Covers all appliances and systems regardless of age or make/model
  • Make a service request online
  • Over 45 years experience
  • BBB rating: B
  • Available in 49 states (not Alaska)


  • May choose to repair an appliance/system over and over instead of paying for anew one. So it may be a hassle for you if your item continues to break.
  • Some customers say they spend too much time on the phone trying to get a claim approved

Key Features

  • Has a network of more than 15,000 contractors
  • Available in 49 states (not Alaska)
  • Customizable plans
  • Three service call fee options: $75, $100 and $125. This is the amount you pay per incident to have a technician come out and make the repair (similar to an insurance copay).

Plans & Pricing

There are four plans for you to choose from as well: Appliance, Systems, Build Your Own and Combo. Pricing for these plans can vary so you must enter your information online and request a quote in order to receive pricing.

Optional add-ons for any of these plans include: pool/spa, electronic extended warranty, guest unit, well pump and septic pump. All of these add-ons cost extra.

Systems Plan Appliance Plan
Air Conditioning w/ Ductwork Refrigerators
Heating w/ Ductwork Ranges/Ovens/Cooktops
Electrical Clothes Washers
Doorbells Clothes Dryers
Smoke Detectors Dishwashers
Ceiling Fans Built-In Microwave Ovens
Plumbing (Including Stoppages) Trash Compactors
Water Heaters Free-Standing Ice Makers
Garbage Disposals Garage Door Openers
Instant Hot/Cold Water Dispensers Built-In Food Centers
Central Vacuums

Build Your Own Plan

The Build Your Own Plan lets you choose 10 or more items from the Appliance and/or Systems Plans to be covered. That way you aren’t paying for coverage on appliances you don’t have.

Combo Plan

All of the items in the Appliance and Systems plan make up the Combo Plan. This is a total of 21 items.

Customer Reviews

So does American Home Shield cover what they say they’ll cover? See what customers have to say about their experience with American Home Shield.

Positive Reviews

I had Choice Warranty and Stanley and they’re a bunch of baloney. I also had American Home Shield a while back and I went back to them. I didn’t have any problems. I filed a claim for my washing machine over the phone and they sent out Applifix Heating and Appliance. I’ll use that gentleman anytime and I’ll recommend him. He’s the best. He knew exactly what was going on, he checked the whole thing before he left, and he said he wasn’t gonna leave until I was happy. If I ever have any appliance service, something wrong with my other appliances, I want him back because that gentleman knows his stuff. – Randy, Consumer Affairs 3/2/2020

American Home Shield has been very responsive to our needs. I have always been leery of home warranty companies, but AHS has consistently delivered for us! – George C., BBB 5/11/2020


AHS denied my claim on leaky pipes to my bathtub because I removed the spout and handles before realizing I was in over my head due to being unable to access the actual faucet (drop in tubs are well known for this problem.) The plumber they sent looked at the tub for two minutes and never even tried to work on it, giving AHS a false diagnosis. They then refused to give me my $100 service fee back because they sent the plumber out (who literally did no more than glancing down at the tub). – Ken, Consumer Affairs 5/2/2020

Poorest service ever from an American company. Customer Service is even worst, they disconnect calls, then note that the customer disconnected. Absolutely, NO morals, they are only interested in the money. They should be investigated and shut down. – Roxanne M., BBB 5/11/2020

Helpful YouTube Channel

American Home Shield’s YouTube channel has tons of homeowner tips to reference when you have a question about one of your appliances.

American Home Shield vs Other Companies

See the key differences between American Home Shield and other home warranty companies.

American Home Shield vs Choice Home Warranty

  • Choice Home Warranty requires a $60 trade service call fee per claim while AHS has three options ($75, $100 or $125) for you to choose from when you sign up.
  • Choice Home Warranty coverage doesn’t begin until 30 days after enrollment. It’s only 15 days for AHS.
  • American Home Shield covers 49 of the 50 states (Alaska is the only state not covered), and Choice Home Warranty is offered in 31 of the 50 states.

Compare American Home Shield and Choice

American Home Shield vs First American

  • First American Home Warranty is available in 35 states. American Home Shield is available in 49 states.
  • First American coverage doesn’t begin until 30 days after enrollment. It’s only 15 days for AHS.
  • First American offers $50-$100 for service call fee options while AHS is $75-$125.

Compare American Home Shield and First American

American Home Shield vs Old Republic

  • AHS has a build your own plan option, Old Republic doesn’t.
  • Old Republic is available in 23 states. American Home Shield is available in 49 states.
  • It’s more difficult to find positive customer reviews for Old Republic than it is for AHS.

Compare American Home Shield and Old Republic

American Home Shield Service May Vary Based On Location

Visit American Home Shield Website

The best explanation we can offer is that your experience with American Home Shield may vary from others based on your location. We know that may be frustrating to read, but we’re always honest about what we find in our research.

If you’ve had experience with American Home Shield, let us know the geographic area you live in and how the service is there. You may just help out another homeowner!

See how American Home Shield compared against other home warranty companies in our home warranty reviews.

About The Author:

Kimberly is our home security expert and has been writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems, and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what’s happening behind the scenes. Her work has appeared in many notable brands, including The New York Times' Wirecutter, Reader's Digest, Forbes, People, Woman's World, and Huffington Post.

In 2018, she had her first child, which opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing, and personally testing products and services.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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