American Home Shield Reviews: Customer Service, Complaints, Promo Code, & More

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Large house with brown roof seen from street
You’ve invested a lot in your home. Will you save money down the road with an AHS home warranty?

American Home Shield (AHS) is well known in the home warranty space. They have a network of over 15,000 contractors across 49 states (sorry Alaska). They offer customizable plans and three service call options. But how good is their service? Are their technicians experienced and will they actually resolve your issue? Find out in our review.

American Home Shield Review

American Home Shield Logo

Product Name: American Home Shield

Product Description: American Home Shield (AHS) is well known in the home warranty space. They have a network of over 15,000 contractors across 49 states (sorry Alaska). The offer customizable plans and three service call options. But how good is their service? Are their technicians experienced and will they actually resolve your issue? Find out in our review.

Summary

AHS has over 45 years experience in the home warranty space and offers service in nearly the entire United States (minus Alaska). They cover all appliances and systems regardless of age or make/model, and allow you to make and handle your service requests online. AHS offers flexible pricing plans starting at $39.99/month and three service call options. We’ve heard both good and bad reviews from consumers. At the end of the day, with any home warranty company the nature of your experience will depend on the quality of the local technicians that are contracted to service your home.

Overall Score

4.3
  • Customer Service
  • Coverage
  • Work Quality
  • Overall Value

Pros

  • More than 1.8 million homeowners covered
  • Receive discounts on appliance and air filters
  • Make a custom plan
  • Covers all appliances and systems regardless of age or make/model
  • Make a service request online
  • Over 45 years experience
  • Available in 49 states (not Alaska)

Cons

  • May choose to repair an appliance/system vs replacing it.
  • Some customers say they spend too much time on the phone trying to get a claim approved

Visit American Home Shield Website

Consumer Reviews

3 1 vote
Reader Rating

This is the aggregate score of reader reviews we’ve received. Have a good or bad experience with AHS? Feel free to leave your own review in the comments. Please note that only ratings with valid review content will be published and counted.

5 Key Features

  • Has a network of more than 15,000 contractors
  • Available in 49 states (not Alaska)
  • Customizable plans
  • Three plans to choose from and three service call fee options with flexible pricing
  • Covers all appliances and systems regardless of age or make/model

Plans & Pricing

AHS home warranty costs start at $39.99/month. You have three service call fee options to choose from: $75, $100 and $125. This is the amount you pay per incident to have a technician come out and make the repair (similar to an insurance copay). The higher your service fee, the lower your monthly cost will be.

American home shield pricing
You have three plans to choose from. Pricing will vary depending on your location, the size of your home, the service call fee you opt for, and your coverage needs.
ShieldSilverShieldGoldShieldPlatinum
Protects 14 systemsEverything in ShieldSilver + 9 more appliancesEverything in ShieldGold + bonus extras
Heating and Cooling SystemsHeating and Cooling SystemsHeating and Cooling Systems
Electrical SystemsElectrical SystemsElectrical Systems
Plumbing SystemsPlumbing SystemsPlumbing Systems
Kitchen AppliancesKitchen Appliances
Laundry AppliancesLaundry Appliances
Roof Leak Repairs
Free HVAC Tune-Up
Unlimited A/C refrigerant
Coverage for code violations and permits

Request a quote to get pricing for your home.

Consumer Feedback

So does American Home Shield cover what they say they’ll cover? See what customers have to say about their experience with American Home Shield.

Praise

I had Choice Warranty and Stanley and they’re a bunch of baloney. I also had American Home Shield a while back and I went back to them. I didn’t have any problems. I filed a claim for my washing machine over the phone and they sent out Applifix Heating and Appliance. I’ll use that gentleman anytime and I’ll recommend him. He’s the best. He knew exactly what was going on, he checked the whole thing before he left, and he said he wasn’t gonna leave until I was happy. If I ever have any appliance service, something wrong with my other appliances, I want him back because that gentleman knows his stuff.

Randy, Consumer Affairs 3/2/2020

American Home Shield has been very responsive to our needs. I have always been leery of home warranty companies, but AHS has consistently delivered for us!

George C., BBB 5/11/2020

Complaints

AHS denied my claim on leaky pipes to my bathtub because I removed the spout and handles before realizing I was in over my head due to being unable to access the actual faucet (drop in tubs are well known for this problem.) The plumber they sent looked at the tub for two minutes and never even tried to work on it, giving AHS a false diagnosis. They then refused to give me my $100 service fee back because they sent the plumber out (who literally did no more than glancing down at the tub).

Ken, Consumer Affairs 5/2/2020

Poorest service ever from an American company. Customer Service is even worst, they disconnect calls, then note that the customer disconnected. Absolutely, NO morals, they are only interested in the money. They should be investigated and shut down.

Roxanne M., BBB 5/11/2020

Helpful YouTube Channel

American Home Shield’s YouTube channel has tons of homeowner tips to reference when you have a question about one of your appliances.

American Home Shield vs Other Companies

See the key differences between American Home Shield and other home warranty companies.

American Home Shield vs Choice Home Warranty

  • Choice Home Warranty requires a $60 trade service call fee per claim while AHS has three options ($75, $100 or $125) for you to choose from when you sign up.
  • Choice Home Warranty coverage doesn’t begin until 30 days after enrollment. It’s only 15 days for AHS.
  • American Home Shield covers 49 of the 50 states (Alaska is the only state not covered), and Choice Home Warranty is offered in 31 of the 50 states.

Compare American Home Shield and Choice

American Home Shield vs First American

  • First American Home Warranty is available in 35 states. American Home Shield is available in 49 states.
  • First American coverage doesn’t begin until 30 days after enrollment. It’s only 15 days for AHS.
  • First American offers $50-$100 for service call fee options while AHS is $75-$125.

Compare American Home Shield and First American

American Home Shield vs Old Republic

  • AHS has a build your own plan option, Old Republic doesn’t.
  • Old Republic is available in 23 states. American Home Shield is available in 49 states.
  • It’s more difficult to find positive customer reviews for Old Republic than it is for AHS.

Compare American Home Shield and Old Republic

American Home Shield Service May Vary Based On Location

Visit American Home Shield Website

Depending on where you live you may receive good or bad service. However, this is true for most home warranties since the service can vary based on location and technicians sent to your home. As always, we recommend calling AHS and ask to speak with an existing customer to hear about their experience with AHS.

And of course, we want to hear from you and if you’ve had a positive or negative experience with AHS. Let us know the geographic area you live in and how the service is there when commenting or leaving your review. You may just help out another homeowner!

How Does AHS Compare?

See how American Home Shield compared against other home warranty companies in our home warranty reviews.

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The information provided through this website should not be used to diagnose or treat a health problem or disease; it is not intended to offer any legal opinion or advice or a substitute for professional safety advice or professional care. Please consult your health care provider, attorney, or product manual for professional advice. Products and services reviewed are provided by third parties; we are not responsible in any way for them, nor do we guarantee their functionality, utility, safety, or reliability. Our content is for educational purposes only.

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