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American Home Shield (AHS) was a puzzling company to review. We found a ton of conflicting information. Some people love AHS while others despise it. Some say they have short phone wait times while others report holding for hours. We suggest that if you are considering using AHS home warranty, that you ask to speak with a customer in your area before signing on the dotted line. See how they like their service and the local technicians. To learn more about what we discovered, read our AHS Warranty Review.
- #3 pick for Best Home Warranty Company
- 40+ years of home warranty experience
- More than 1 million homeowners covered
Plans & Pricing
You have your choice between 3 service call fee options: $75, $100 and $125. This is the amount you pay per incident to have a technician come out and make the repair (similar to an insurance copay).
There are 4 plans for you to choose from as well: Appliance, Systems, Build Your Own and Combo. Pricing for these plans can vary so you must enter your information online and request a quote in order to receive pricing. Optional add-ons for any of these plans include: pool/spa, water softener, well pump and septic plumbing. All of these add-ons cost extra.
|Appliance Plan: $18.99-$25.99/Month (minimum)||Systems Plan: $27.99-$62.99/Month (minimum)|
|Refrigerator||Air conditioning (including ductwork)|
|Dishwasher||Heating (including ductwork)|
|Built-In Microwave Oven||Garbage Disposal|
|Free-Standing Ice Maker||Instant Hot/Cold Water Dispenser|
|Trash Compactor||Central Vacuum|
|Garage Door Opener||Smoke Detector|
|Built-In Food Processor||Doorbell|
Build Your Own Plan
The Build Your Own Plan lets you choose 10 or more items from the Appliance and/or Systems Plans to be covered. That way you aren’t paying for coverage on appliances you don’t have.
All of the items in the Appliance and Systems plan make up the Combo Plan. This is a total of 21 items.
So does AHS Warranty cover what they say they’ll cover? See what customers have to say about their experience with American Home Shield.
Positive American Home Shield Reviews
My wife called American Home Shield and told Customer Service what the problem was. We received an email very shortly afterward with the name of the Vendor that would be doing the repair work on our Hot Water Heater. The Vendor called the next day and scheduled an appointment and on the day of the repair, the Repairman called and asked if was possible to come earlier since they had finished a job sooner than expected. They showed up at the changed time and had the job fixed as needed. They were not only professional, they were very courteous and made sure that we had all the phone numbers needed if for some reason the repair malfunctioned. From our perspective, American Home Shield rocks! – Stephen, ConsumerAffairs 8/5/2015
Recently bought a house with an older oven in it. AHS warranty came with the house for the first year. After a few months, our old oven died. Called AHS and a repairman came out the next day and said they don’t make the part I need anymore. It took a week or so, but AHS sent us a check for $550 for a new oven. Not too bad of an experience, really. But, the wait times for customer service is awful. My quickest time to talk to someone was 28 minutes. Longest: hung up after 67 minutes. – Jonathan, BBB 8/12/2015
Negative American Home Shield Reviews
This company never was able to fix my Miele cooktop and took 6-7 weeks. We suffered. I later just hired a Miele tech to come and repair it. AHS tried to use a local company that had a 1 star yelp rating and lost our information and never fixed our problem. After this first incident, I called and cancelled their membership. I also takes 30 mins+ to get a customer service agent on the phone line. Not worth all the headaches they cause. – Sanjay, ConsumerAffairs 8/28/2015
AMERICAN HOME SHIELD. Please go after them. There is no sense of urgency. I have been waiting three weeks for them to fix my A/C. (middle of hot Oklahoma summer) Excuse after excuse parts we not ordered, then “Oh the parts were ordered and 3-5 business days.” Then after the first 3-5 days. We can’t find the parts need to re-order them. They have told me twice 3-5 days and now we are in week #3. and there is no end in sight. They need to tell truth. If you like waiting 30-45 minutes every time you call. and if you like being lied to and manipulated then they are the best company to offer you a most crappy service/experience. – Marco, BBB 8/17/2015
Helpful YouTube Channel
American Home Shield’s YouTube channel has tons of homeowner tips to reference when you have a question about one of your appliances. You can also check out this article for more tips on how to get the most out of your home warranty.
AHS Service May Vary Based on Location
The best explanation we can offer is that your experience with American Home Shield may vary from others based on your location. We know that may be frustrating to read, but we’re always honest about what we find in our research. If you’ve had experience with AHS let us know the geographic area you live in and how the service is there. You may just help out another homeowner!
What’s your opinion of American Home Shield?