Abode vs SimpliSafe: Similar In Offerings, Different In Reputation & Price

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SimpliSafe and Abode offer security systems with no long-term contracts. You purchase the equipment, pay for your monitoring plan and stop service whenever you want. SimpliSafe is a household name with its multi-platform advertisements, and Abode is still a rather small company. But could Abode protect your home just as well as SimpliSafe for less money?

Customer Service & Reputation

SimpliSafe is BBB accredited with an A+ rating and has excellent customer service. Abode isn’t as popular as SimpliSafe, so there was much less feedback online for them. Abode is not BBB accredited, and it has a C rating because of its failure to respond to one complaint filed against the company.

Abode Complaints

Abode has complaints about its customer service being difficult to reach. I can attest to this as I attempted to contact them a couple of times and responses took hours, even for the live chat. Abode also makes you upgrade plans for phone and email support.

We do want to note that of the reviews we saw online for Abode, a large portion of them were positive, which was impressive.

SimpliSafe Complaints

  • Requesting to be unsubscribed from emails and still getting emails
  • Continuing to be billed after canceling
  • Tech support may require multiple calls to fix an issue

Despite these issues, SimpliSafe wins this category because its customer service is easier to contact and it is BBB accredited with a better rating. If Abode can improve their customer service and this reflects in their customer reviews during our next audit they have a chance to win this category.SimpliSafe logo

Winner: SimpliSafe

Equipment

Below is a table of the types of security equipment offered by each company.

 SimpliSafeAbode
Additional KeypadCheckmarkCheckmark
Keychain RemoteCheckmarkCheckmark
Door/Window SensorCheckmarkCheckmark
Motion SensorCheckmarkCheckmark
Indoor CameraCheckmarkCheckmark
Glass Break SensorCheckmarkCheckmark
Panic ButtonCheckmark
Smoke DetectorCheckmarkCheckmark
CO DetectorCheckmark
Freeze SensorCheckmark
Water SensorCheckmarkCheckmark
Additional SirenCheckmarkCheckmark
(Indoor & Outdoor)
Occupancy SensorCheckmark
Temperature, Humidity, Light SensorCheckmark
Smart SwitchCheckmark
Video DoorbellCheckmark

Neither company offers an outdoor camera, which is disappointing because it’s a popular piece of equipment among homeowners. SimpliSafe has CO detectors and freeze sensors, while Abode has rather unique equipment like occupancy sensors and temperature, humidity and light sensors.

Abode has a smart switch, which allows homeowners to set lamps, crockpots, coffee pots and other non-smart devices to turn on automatically. This is convenient for those times when you want to get dinner started while you’re at work or if you’re away on vacation and you want it to appear as if you’re home.

Abode has different versions of equipment that does the same thing. For example, it has door/window sensors as well as mini door/window sensors. So if you want more options, Abode has them.

Both companies manufacture all of their wireless equipment instead of using equipment from big name companies. SimpliSafe equipment performs well, but there are complaints about it staying connected to the app. Abode has little feedback; from what we found, customers complain about equipment being glitchy and the siren being too quiet.

SimpliSafe has a 3-year warranty, while Abode’s is only 1 year. Both companies have their complaints, but we feel SimpliSafe has equipment options that customers want. And if you run into any issues with your SimpliSafe system, there’s a 3-year warranty to fall back on.SimpliSafe logo

Winner: SimpliSafe

Technology

If home automation is important for your system, you may opt for Abode over SimpliSafe given the number of compatibilities at your disposal.

SimpliSafe Compatibilities

Abode Compatibilities

Battery Backup

If you lose power during a storm or from a burglar cutting wires, a battery backup will keep both systems running. SimpliSafe has a 24-hour battery backup, which is the standard, but Abode’s is only 6-7 hours.

Cellular vs Broadband Monitoring

All of SimpliSafe’s plans have cellular monitoring, which is the most secure form because there’s no concern of a burglar cutting your landline (phone) or broadband (internet) connection. Abode’s plans have broadband monitoring with the higher tiers offering cellular backup.

App Performance & Ratings

We combined Apple App Store and Google Play Store ratings and averaged them to give you an idea of what readers think of each company’s respective app.

SimpliSafe App Complaints

  • Closing on its own
  • Not updating
  • Not staying connected with the system
  • Having to pay to use it

Abode App Complaints

  • It draining the phone’s battery
  • It crashing or freezing
  • Few updates
  • Delayed notifications
  • Arm and disarm doesn’t work properly

If home automation is a priority for you, Abode has more options than SimpliSafe. If you don’t need many integrations, we recommend SimpliSafe because of its 24-hour battery backup and cellular monitoring. However, since this category is for technology and Abode gives you more options, it wins this one.Abode Security

Winner: Abode

Value

To see how SimpliSafe and Abode would compare in a real-world situation, let’s go over an example of a common configuration in a household with the equipment below:

  • 8 door/window sensors
  • 1 keypad
  • 1 motion sensor
  • 1 keychain remote
  • 1 siren

Neither company locks you into a contract, but for comparison’s sake, here’s how much it will cost you for 3 years of service.

 AbodeSimpliSafe
Equipment$463$419.87
Installation$0$0
Professional Monitoring$120 for the 1st year ($240/year after)
(broadband)
$24.99/month
(cellular)
Total Spent After 3 Years$1,063$1,319.51

In the end, we think your money is better spent on SimpliSafe since it comes with cellular monitoring. SimpliSafe also has 6 monitoring stations opposed to Abode’s 1.SimpliSafe logo

Winner: SimpliSafe

Ease Of Use

 AbodeSimpliSafe
Wireless EquipmentCheckmarkCheckmark
InstallationDIY or Professional ($149)DIY
Easily RelocateCheckmarkCheckmark

SimpliSafe and Abode users complain about the limited functionality of their respective apps. We don’t see much difference between the two, so this category is a draw.SimpliSafe & Abode logos

Winner: SimpliSafe & Abode (Tie)

The Final Verdict

If you want a security system that’s easy to install yourself, has a low monthly monitoring fee and no long-term contracts, SimpliSafe and Abode are both excellent options. Ultimately, SimpliSafe has been around longer and has a better reputation behind it. Perhaps in a year or two, Abode will be a top competitor for SimpliSafe. But for now, it’s still rather small, and its prices are slightly higher than SimpliSafe’s but with fewer premium features.SimpliSafe logo

Winner: SimpliSafe

If you’d like to learn more about these companies, read our individual reviews on SimpliSafe and Abode, which include pros, cons, key features and customer testimonials. We also review more than a dozen companies in our best home security systems comparison.

Which company are you leaning towards?

About The Author:

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing and personally testing products and services.

Kimberly has been writing about security and safety since 2013, covering subjects such as home security and automation, identity theft protection, home warranties, medical alert systems and more. In 2018, she had her first child, and that opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Security is a passion of hers, and she knows it isn’t a one size fits all category. With every piece she writes, her goal is to help our readers find the best fit for their unique needs.

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Sam G
I see that Abode has a Labor Day discount on their homepage, but Labor Day has come and gone. Will they still honor the discount?