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Nest Thermostat Review: Is It Too Smart for its Own Good?

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Nest Thermostat E on wallNest is one of the best Wifi thermostat products on the market. It continuously learns about your heating and cooling preferences, so you don’t have to worry about adjusting the thermostat multiple times throughout the day. After one to two weeks of use, the thermostat will remember your habits and begin to set the temperature automatically. You also have the ability to make changes from the Nest app, so if you want to make any adjustments when you’re away from home, you can. Read the rest of our Nest learning thermostat review to see if it’s a good fit for your household.

View Nest Thermostat on AmazonNest logo

Review Overview

Customer Service & Reputation
Price
App Functionality
Equipment Quality
Technology

4.2/5.0

Nest is a little more expensive than the typical home thermostat, but it's in line with other top smart thermostats on the market. The app has had some issues, but overall it works well. The actual device is beautifully designed, but it loses a couple of points for showing fingerprints easily. It also loses points in the tech department because it sometimes adjusts when you've already selected a temperature you want it set to. However, we still think this is an excellent smart thermostat and one of the best. Plus it has a great reputation for performance and customer support.

Key Features

  • Learns your schedule and programs itself in about one week
  • Automatically turns itself down and saves energy when your home is unoccupied
  • Connects to WiFi, so you can control the temperature from a smartphone, tablet or laptop
  • When Nest detects your presence across the room it lights up to show you the temperature, time or weather
  • Keep track of your energy use history in the Nest App
  • Owned by Google so we expect to see more Google Home and other integrations in the future

Pros

Cons

  • Claims to lower your energy bills up to 20%
  • Leaf symbol shows when you are conserving energy
  • Compatible with Google Home, Amazon Alexa and IFTTT (see how Goole Home and Alexa differ)
  • Ability to receive energy usage reports
  • Programs itself based on your behavior
  • Farsight features makes the thermostat light up when you enter the room to display the temperature or time
  • Energy Star certified and UL listed
  • Shows fingerprints easily
  • Adjusts despite you putting it on a desired temperature

Price

  • Nest Thermostat E: $169.00
  • Nest Thermostat 3rd Generation: $246.90
  • Nest Thermostat 2nd Generation: $240.00

What Do Customers Think of the Nest App?

In the past, we’ve reviewed products that are great, but their apps have left a lot to be desired. To give you an idea of what you can expect from the Nest app, we’ve compiled these positive and negative reviews.

Positive Reviews

I just switched from Android and a perfectly functioning version of this app. I was really confused to see such a poor rating for the same app but through iOS. I was even more surprises to see significantly better performance (video load time, startup) than on ANdroid! I feel bad there are so many negative reviews when I’ve had a flawless experience. – MaddAddam, iTunes 8/19/2017

Would love to see a function to adjust fan run time once it’s already on. Currently the only way I see is to stop the fan and then restart it for the amount of time you want. Love this app and their products though, beautiful and brilliant! – Mason N., Google Play 8/12/2017

Negative Reviews

App is riddled with bugs. IOS Notifications that the camera detected something shows with no activity bar until you back out and reopen. App likes to crash, or not play the feed video sometimes after scrubbing. Rarely ever successfully saves a clip without errors. The only thing that ever seems to work right is the thermost functions. Usually notifications that someone is at my door don’t arrive until minutes after the doorbell has rung. Would not recommend nest products. Do yourself a favor and save your money for a better product. Update: New versions released but none of the big bugs resolved. Replacing nest with competitor soon. They obviously don’t care. – jonf.us, iTunes 8/15/2017

I haven’t been able to sign in and register my products since Friday, app accepts my username and password but than I get “There was a problem connecting to the Nest services. Please try again in a few minutes” 4 days and I haven’t been able to use the service. Connected Twitter, they’re no help. I’m told several other Canadians are having this issue. No tweet to say there is an issue and nothing updated on your website to identify an issue. If multiple users are effected why not post something. I feel like I’m just getting brushed off. All my wasted time I feel you should pay me – Steve T., Google Play 8/14/2017

How to Install the Nest Learning Thermostat

You may think that you need a professional to install your Nest thermostat, but that’s not the case. Watch this short video to see how easy it is to install yourself.

Nest Thermostat Alternatives And Other Nest Products

View Nest Thermostat on Amazon

Nest has other smart home products besides just thermostats. Check out our review of the Nest Protect Smoke and Carbon Monoxide Detector. We also review both of their security cameras, the indoor Nest Cam and Nest Cam Outdoor.

Want to know how the Nest programmable thermostat stacks up against other smart thermostats? Read our smart thermostat comparison article that covers other thermostats including Nest, Ecobee, Onelink and more. It will help you decide if Nest is the best thermostat to install in your home.

Why are you considering getting a Nest thermostat?

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Kimberly researches everything before she buys. She wants to make sure she is getting the best bang for her buck by purchasing the best product/service, which is why she loves her work. She has a degree in Multimedia Journalism and has been researching and writing professionally since 2013 to help consumers make more educated decisions.

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