AT&T Digital Life Review: A La Carte Plans For Individual Needs

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AT&T Digital Life security sign in yard (caption: AT&T Digital Life Review)AT&T Digital Life offers security and smart home equipment to help secure your residence. While you have access to more equipment options than most competitors offer in their lineup, their system doesn’t integrate with as many devices.

If you’re starting from scratch, this may be a good option for you. But if you’re looking to integrate existing equipment with the AT&T Digital Life system, you may be out of luck. Our experts help you find out if this is the system for you.

Visit AT&T Digital Life’s Website

Article Overview

AT&T Digital Life

3.3 / 5
AT&T Digital Life
Customer Service & Reputation 3.8
Equipment 4.0
Technology 3.0
Value 2.5
Ease Of Use 3.3

Pros

  • Conversion Kit available to reuse current wired door and window sensors in your home
  • Compatible with Amazon Alexa (not Google Home)
  • 14-day money back guarantee

Cons

  • Only available in select locations (check website for availability)
  • Smoke sensors not available in apartments/townhomes/duplexes
  • Active Doorbell doesn't include a camera
  • Website has limited information compared to competitors
  • Up to $99 restock fee on returns made within 14 days
  • Two-year contract required
  • No Z-Wave or Zigbee compatibility
  • Only one monitoring station
  • Requires professional installation
  • Early termination fee is up to $640 and an additional $50 applies for incremental automation packages

AT&T Digital Life Equipment

Key Features

  • Single monitoring station, by its own personnel (we recommend at least two monitoring stations in case one experiences downtime, and the monitoring should ideally be done by a third party)
  • Broadband (internet) and cellular monitoring
  • Customer service options: phone, live chat, FAQ and community forums
  • BBB: A+ Rating, not accredited, and 1/5 star average across 2,273 consumer reviews (at time of writing)
  • AT&T Digital Life app lets you monitor your system while away
  • Lifetime warranty
  • Professional installation
  • Early termination fee is up to $640 if you cancel after 14 days of installation of new service or an upgrade
    • An additional $50 early termination fee applies for incremental automation packages
  • AT&T Digital Life has a lot of asterisks in its contract and website; it would be very easy to miss a charge or fee, so be sure to read carefully

Battery Backup

If the power goes out in your home, battery backup will keep your AT&T Digital Life system on and your home protected. AT&T Digital Life has a 24-hour battery backup, which is the standard in home security.

AT&T Digital Life sends a notification when there’s a power outage, so you know the status of your system. The backup battery is rechargeable, so once power is restored, the battery will recharge back to 24 hours, so it’s ready for any future needs.

AT&T Digital Life is the only company we talked to with cameras that work during an outage. The cameras need internet just like competitors’ cameras, but in this case, the cameras work because they’re programmed to record on the backup battery.

Other system components like door/window sensors, motion sensors, glass break sensors, etc., will continue to work during a power outage.

App Features

Android App | iOS App

AT&T Digital Life App

Below are functions you can control within the AT&T Digital Life home security app. Please know that to use some of the features you must have certain equipment. For example, you cannot lock/unlock doors unless you have smart locks in place that are compatible with your security system.

System

  • Arm/disarm entire system or individual sensors
  • View detailed event history and alerts

Smart/Remote Controls

  • Lock/unlock doors
  • Control thermostat
  • Control and schedule lights
  • Control appliances plugged into a smart plug

Cameras

  • Remote control cameras, including pan/tilt/zoom (if supported by camera)
  • View live stream
  • View recorded video
  • View doorbell camera

Not Supported By App

  • Geofencing, which automatically adjusts your security and automation equipment after you’ve left a set radius of your home or “geo-fence”
  • Contact support

Price

Home Security Packages

AT&T Digital Life offers three security packages, shown in the table below. You must pay the equipment fee upfront and then pay the monitoring monthly.

 Smart SecuritySmart Security & AutomationPremium Security & Automation
Monitoring$39.99/month$54.99/month$64.99/month
Equipment$549.99$549.99$849.99
Contact Sensors
$19.99
222
Window Sensors
$9.99
4710
Keypad
$69.99
111
Motion Sensors
$19.99
111
Indoor Siren
$49.99
111
Outdoor Camera11
Keyless Door Lock11
Glass Break Sensor
$29.99
1
CO Sensor
$39.99
1
Smart Thermostat1
Indoor Smart Plugs2
Temperature & Water Sensors2
Active Doorbell
$29.99
Conversion Kit
$99.99
Smoke Sensor
$39.99

Looking For AT&T’s Conversion Kit?

AT&T Digital Life offers a conversion kit, which, for some systems, allows you to reuse your current wired door and window sensors. Your technician will let you know what can be reused. Where do you find this kit? You can’t purchase it separately but you can add it to your shopping cart when checking out in their online store.

Home Automation Packages

You must purchase one of the security packages above to have home automation equipment. Below are four add-on options for home automation: Camera, Door, Energy and Water packages. Only some of the equipment in the table below is available through each add-on package.

For example, if you want cameras, you need to purchase the Camera package. But if you want a thermostat and cameras, you’ll have to purchase the Camera and Energy packages.

In the table below, N/A means that you can’t get that equipment with that package. If it’s blank, it means you can get that equipment with that package, but it isn’t automatically included with the package and you’ll have to pay for the device.

For the Door package, you get to choose one of the three options listed (touchscreen door lock, pushbutton door lock or garage door controller). If you’d like more than one of the devices, you’ll have to pay for each additional device. The monthly fee is fixed and does not increase based on the number of devices you add on. It’s added to the monthly cost of the security package you choose above.

 CameraDoorEnergyWater
Monthly Cost$9.99$4.99$4.99$4.99
One-Time Fee$199.99$0.99$199.99$99.99
Outdoor Camera
Additional $199.99 Each
1N/AN/AN/A
Indoor Camera
$249.99 Each
N/AN/AN/A
Touchscreen Door Lock
Additional $179.99 Each
N/AChoose one of three optionsN/AN/A
Pushbutton Door Lock
Additional $179.99 Each
N/AChoose one of three optionsN/AN/A
Garage Door Controller
Additional $0.99 Each
N/AChoose one of three optionsN/AN/A
Thermostat
Additional $89.99 Each
N/AN/A1N/A
Smart Plugs
Additional $39.99 Each
N/AN/A2N/A
In-Wall Smart Light Control
$159.99 Each
N/AN/AN/A
Light Dimmer Control
$179.99 Each
N/AN/AN/A
Smart Outlet Control
$159.99
N/AN/AN/A
Temperature & Water Sensors
Additional $49.99 each
N/AN/AN/A2

Coupon

Use this link to get the best deal we can offer from AT&T Digital Life.

What Do People Think Of AT&T Digital Life?

Positive Reviews

Unfortunately, it was extremely difficult for us to find current positive reviews for AT&T Digital Life. The two positive reviews below are from the app stores and are more aimed toward the app performance.

I really like it and always get great customer service. The price, you can’t find any better. In the beginning I had lot of issues viewing until they HARD WIRED MY SERVICE. Works great! – Raquel N., Google Play 6/3/2019

The latest update is awesome! It makes it so much easier to navigate around the app with the bottom navigation. A+++ for whoever made this happen! – tulipsweeti7, App Store 2/1/2019

Negative Reviews

i have nothing but problems since putting your company in my house and you still have yet to fix the problem it is your service that sucks and your equipment i should not have to keep paying for a service tech. and your supervisors do not return calls to fix the problem like they say i wish now i would have stayed with xfinity I NEVER HAD ISSUSES WITH THEIR SERVICE LIKE I DO YOURS. – Kelly A., Site Jabber 2/18/2020

Service was reliable for the last 5 years outside of battery backup needing replacement every 2 years.
The reason that I can recommend AT&T is the service cancellation process.
They would not acknowledge me request while trying to keep my account.
After 20 minutes, I told the agent that I was not going to listen to her hard sell. I just wanted to cancel my services.
She never followed up with a confirmation email. I had to call back few laters later.
They had me repeat the while story before I had to cut off the agent. I just wanted a confirmation of my service cancellation.
Yet again, this has been an AT&T practice across all the business.
Good lock to them. – Rob R., Yelp 3/12/2020

Installation Process

AT&T Digital Life requires professional installation.

AT&T Digital Life has many videos on its YouTube channel. You can get help with replacing your sensor batteries, adjusting the chime settings and more.

Is AT&T Digital Life The Best?

Visit AT&T Digital Life’s Website

AT&T Digital Life has an extensive list of equipment options, but it doesn’t allow many integrations. Its lack of Z-Wave or Zigbee communication protocols restricts its capabilities, which is something most home security companies offer.

This system isn’t the easiest to move to another home since it requires professional installation, but the most alarming thing we found is that the company provides its own monitoring personnel with only one location.

It’s extremely difficult for a company to specialize and excel in both security equipment and 24/7 monitoring. That’s why we recommend going with a security system that uses a separate, fully-trained monitoring team.

AT&T Digital Life is not our top choice due to these reasons, but find out who we do recommend in our top home security systems comparison.

Would you choose AT&T Digital Life to secure your home?

About The Author:

Kimberly is our home security expert and has been writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems, and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what’s happening behind the scenes. Her work has appeared in many notable brands, including The New York Times' Wirecutter, Reader's Digest, Forbes, People, Woman's World, and Huffington Post.

In 2018, she had her first child, which opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing, and personally testing products and services.

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