Ring Alarm Review: Simple To Use & Affordable, But Is It Any Good?

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Ring alarm panel on wallRing is known for its video doorbells, and now it offers a self-monitored security system that you can install yourself. You can even sync the system with a doorbell or one of its security cameras.

One app accesses everything, and all of the equipment has a modern look, unlike some of its competitors. You can opt for professional monitoring for a small monthly fee, but does it have the reputation you want from a monitoring company?

View Ring Alarm on Amazon | Visit Ring Alarm’s Website

Article Overview

Ring Alarm

4 / 5
Ring Alarm
Customer Service & Reputation 4.0
Equipment 3.3
Technology 4.3
Value 4.0
Ease Of Use 4.5

Pros

  • Has 2 monitoring stations
  • Attractive equipment design
  • If your equipment is stolen, Ring will replace it for free
  • Professional monitoring is optional
  • No contracts
  • Self-installation
  • 30-day returns
  • Compatible with Amazon Alexa and Google Home

Cons

  • Cannot add emergency contacts
  • Limited equipment reduces system’s capabilities

Ring Alarm Equipment

Key Features

  • 2 monitoring stations that are interconnected, so if one goes down (e.g., due to a natural disaster), another is there as a backup
  • Broadband (internet) monitoring
  • Customer service options: live chat, phone, FAQs
  • BBB rating: A (not accredited)
  • Advanced motion sensitivity doesn’t detect pets weighing less than 50 pounds when mounted 7 feet or higher
  • Z-Wave and Zigbee connectivity
  • 1-year warranty
  • 24-hour battery backup for base station and range extender
  • Range extender adds 250-feet
  • Approximately 3-year battery life for contact sensors and motion detectors
  • Operating temperature: 32°F to 104°F
  • Siren: 104dB
  • Owned by Amazon

App Features

Android App | iOS App

Below are typical functions you can control within a home security app. The included column lists those supported by the Ring app. Please know that to use some of the features you must have certain equipment. For example, you cannot view camera footage unless you have cameras in place.

FunctionIncluded
Arm/Disarm SystemCheckmark
Smart Plug Control
Lock/Unlock Smart Doors
View Camera Live StreamCheckmark
Camera Controls (Pan, Tilt, Zoom)Checkmark
View Recorded VideoCheckmark
View Doorbell CameraCheckmark
Image Sensor Images
Event HistoryCheckmark
Weather
Smart Thermostat Controls
Control Lights
Create Programs/Schedules
Garage Door Control
Geofencing
Multi-Factor AuthenticationCheckmark

Price

Ring Alarm Security System – $199.00

Includes:

  • 1 base station
  • 1 keypad
  • 1 contact sensor
  • 1 motion detector
  • 1 range extender

Optional Add-Ons

Monitoring

 FreeBasicPlus
PriceFree$3/month or $30/year$10/month or $100/year
Coverage1 doorbell or cameraAll devices at one address
Ring & Motion AlertsCheckmarkCheckmarkCheckmark
Live Video On DemandCheckmarkCheckmarkCheckmark
Warranty1 year1 yearExtended
Video RecordingCheckmarkCheckmark
Review, Share & Save VideosCheckmarkCheckmark
Professional MonitoringCheckmark

Coupon Code

Ring products are generally discounted from MSRP on Amazon.

Who Does Central Monitoring For Ring?

Central monitoring stations are important, and we think you should know how many stations a company has, the average response time and the company’s reputation before buying a security system. Ring refuses to share this information with anyone who isn’t a customer. I posed as a potential customer and spoke with 4 different people, and they all stayed tight-lipped.

The first person I spoke to via live chat told me it was a third-party monitoring station with years of experience, but she couldn’t share more information. The second person I spoke to over the phone told me that Ring monitors the system itself with a trained staff. I spoke to a third person over the phone, and he told me that Ring uses a company called Central Monitoring Station. I tried to verify, asking, “Each security company has a central monitoring station monitor its security system, and Ring’s is called Central Monitoring Station?” He responded with “Yes.” I knew he didn’t know what he was talking about when I asked how many stations the company had, and he responded with, “Ummm I’m not sure, I think it’s just one.” I then asked to speak with a supervisor, who was the fourth person I spoke to.

The supervisor explained that Ring does not openly share this information due to security reasons. I asked her what security risks there were with sharing this type of information since other companies like Frontpoint (who uses Rapid Response) and SimpliSafe (who uses C.O.P.S.) openly share this information when asked? She couldn’t answer that question. What she could share was that it is a reputable company that she uses herself and asked that I trust her.

This brought me to the Amazon listing for Ring Alarm. A search through the 1,000+ questions led me to the answer; Rapid Response monitors Ring Alarm. I found this mentioned twice in the question section and wanted to verify it another way. This brought me to this page, which also states that Ring uses Rapid Response for its professional monitoring.

So why does Ring keep this so hush-hush? No clue; but we’re glad that we can share the information with you. Rapid Response is an excellent monitoring company with two monitoring stations.

What Do People Think Of Ring Alarm?

Positive Reviews

Installation is simple if you follow directions for activation of each component. If you have a problem don’t use chat option. Get phone number and they will quickly walk you through any problem quickly. Overall, a great system. – JM, Home Depot 10/22/2018

Super easy alarm system to install and use. We love how seamlessly it integrates with our Ring doorbell in the app. Highly recommend! – champbrock76, Best Buy 10/28/2018

Negative Reviews

I will be returning this on Saturday. The motion sensor would not pair wasted 20 minutes on my own trying to get it to work. Then wasted 45 minutes with phone support. The motion sensor had phatom motion or not work at all, would stay stuck. Told by support to call back and they would replace. That was a lie. – William, Home Depot 8/29/2018

I received this system as a gift 2 weeks ago and it worked for 2 weeks. We went on vacation and when we came home we could not disarm the alarm and the base station was making a cracking noise from the speaker. Got on the phone with support and they want to send me a new base station in maybe 3 days. So I have to go that long without any security for my house. That is unacceptable. I guess you get what you pay for in this case. I will be returning this unit and looking at something more reliable. Buyer beware. If you want a reliable alarm check out the others available. If you want something that “might work” well then maybe the Ring system is for you. Maybe in a couple years they will have this working. Customer support couldn’t even get someone from the alarm division on the line to troubleshoot. What a joke. – nuflat, Best Buy 8/2018

Is Ring Alarm Easy To Install?

You shouldn’t have to spend much time setting up your Ring Alarm security system. In fact, watch this short video to see how simple it is to set up.

Ring Alarm vs Competition

View Ring Alarm on Amazon | Visit Ring Alarm’s Website

Ring is known for its doorbell camera and being owned by Amazon. But does that mean it’s got what it takes to be a top-notch security system? You may opt for Ring Alarm due to its DIY installation, inexpensive monitoring fees and no contract requirements. However, if you want a better customer service experience and better quality equipment, you may want to consider other options. Learn about the competition in our best home security system comparison.

Are you leaning towards Ring, or continuing your search?

About The Author:

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing and personally testing products and services.

Kimberly has been writing about security and safety since 2013, covering subjects such as home security and automation, identity theft protection, home warranties, medical alert systems and more. In 2018, she had her first child, and that opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Security is a passion of hers, and she knows it isn’t a one size fits all category. With every piece she writes, her goal is to help our readers find the best fit for their unique needs.

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