SimpliSafe vs Ring: Which Security System Offers More For Less?

To sustain this free service, we receive affiliate commissions via some of our links. This doesn’t affect rankings. Our review process.

Both SimpliSafe and Ring Alarm offer security systems with no long-term contracts and self-installation. However, the two have different equipment options. Depending on the type of setup you prefer, you may opt for one system over the other.

Ring logo
Customer Service & ReputationCheckmark
EquipmentCheckmark
TechnologyCheckmark
ValueCheckmark
Ease Of UseCheckmark
Overall WinnerCheckmark
View On AmazonView On Amazon

Customer Service & Reputation

Both SimpliSafe and Ring have A+ ratings from the BBB and accreditation. SimpliSafe has overall reports of excellent customer service from its customers, however, it does have some complaints.

SimpliSafe Complaints

  • Requesting to be unsubscribed from emails and still getting emails
  • Continuing to be billed after canceling
  • Tech support may require multiple calls to fix an issue

Ring, which is owned by Amazon, has reports of excellent customer service as well, but the complaints we found for it are a little more serious than the ones we listed above for SimpliSafe.

Ring Complaints

  • Referral program being a scam
  • Difficulties canceling an order
  • Rude or unprofessional customer support agents
  • Slow live chat help

We feel that the complaints regarding SimpliSafe are less severe, so it is the winner here.

Winner: SimpliSafe

Equipment

Below is a table of the type of security equipment each company offers.

 SimpliSafeRing
External KeypadCheckmarkCheckmark
Keychain RemoteCheckmark
Door/Window SensorCheckmarkCheckmark
Motion SensorCheckmarkCheckmark
Indoor CameraCheckmarkCheckmark
Outdoor CameraCheckmark
Glass Break SensorCheckmark
Panic ButtonCheckmarkCheckmark
Smoke DetectorCheckmarkCheckmark
CO DetectorCheckmarkCheckmark
Alarm Smoke & CO ListenerCheckmark
Freeze SensorCheckmarkCheckmark
Water SensorCheckmarkCheckmark
External SirenCheckmarkCheckmark
Range ExtenderCheckmark
Video DoorbellCheckmark

We’re disappointed that SimpliSafe has only one security camera and it’s for indoor use only. Meanwhile, Ring has numerous indoor and outdoor security camera options. Some are solar powered, and others have floodlights and a siren built-in. On the other hand, Ring doesn’t have a keychain remote or a glass break sensor.

SimpliSafe and Ring both manufacture their own wireless equipment. SimpliSafe has a 3-year warranty while Ring’s is only 1-year. There are complaints about SimpliSafe’s equipment not staying connected to the app.

Ring has complaints regarding difficulties getting everything connected, to begin with. Additionally, customers say they have issues with pieces of equipment not working, the alarm going off randomly and equipment being finicky in general.

If cameras are what you mainly want for your system, Ring has more options. However, if you want a system that will alarm you when a sensor is triggered, SimpliSafe has a better reputation for working correctly, which is why it’s the winner here.

Winner: SimpliSafe

Technology

If you want to integrate some home automation equipment in with your security system, Ring may be more appealing to you.

Ring Compatibilities

  • Z-Wave and Zigbee devices
  • Amazon Alexa
  • Google Assistant
  • IFTTT
  • Smart lock systems from Kevo, LockState, Kisi and Lockitron
  • Philips Hue lights

SimpliSafe Compatibilities

  • Amazon Alexa
  • Google Assistant
  • Nest thermostat
  • August door lock

Battery Backup

Both systems have 24-hour battery backup in case your power is lost or cut.

App Performance And Ratings

We combined Apple App Store and Google Play Store ratings and averaged them to give you an idea of what readers think of each company’s respective app. Ring just edged out SimpliSafe:

SimpliSafe App Complaints

  • Closing on its own
  • Not updating
  • Not working
  • Unable to stay connected with the system
  • Having to pay to use it

Ring App Complaints

  • Being unable to view notifications
  • App not loading or slowly loading
  • Delays with video capture
  • Not receiving notifications
  • App crashes

Ring is compatible with more home automation equipment providers, giving it the edge in this category.

Winner: Ring Alarm

Value

We compare a typical package of sensors to give you an idea of total cost difference:

  • 5 door/window sensors
  • 1 keypad
  • 1 motion sensor

If you purchase these through SimpliSafe, you’ll be out $289.93. For Ring, your cost comes in slightly lower at $278.99. You install both systems yourself, so there is no installation fee.

Where Ring really leaps ahead is that you can use the app without paying a monthly fee. The same is not true for SimpliSafe. SimpliSafe requires a monthly fee to use its app and it doesn’t have a true self-monitoring option, therefore, Ring wins here.

Winner: Ring Alarm

Ease Of Use

 SimpliSafeRing
Wireless EquipmentCheckmarkCheckmark
InstallationDIYDIY
Easily RelocateCheckmarkCheckmark

We read reviews from customers complaining about issues they had while trying to set up their Ring system. Meanwhile, SimpliSafe customers complain that the app has limited functionality.

Neither system is flawless, but both are pretty simple to understand and use. However, SimpliSafe is not as upfront about its monthly app fee requirements. This causes confusion to some of the customers and after spending hundreds of dollars on equipment they are unhappy to learn about a monthly fee.

Winner: Ring Alarm

Overall Winner

If you want a security system that functions well and is easy to use, Ring is a good option. It has many security cameras to choose from and it offers a true self-monitoring option without a monthly fee to access its app.

Winner: Ring Alarm

If you’d like to learn more about these companies, read our individual reviews on SimpliSafe and Ring, which include pros, cons, key features and customer testimonials.

Are security cameras a must-have?

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing and personally testing products and services.

Kimberly has been writing about security and safety since 2013, covering subjects such as home security and automation, identity theft protection, home warranties, medical alert systems and more. In 2018, she had her first child, and that opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Security is a passion of hers, and she knows it isn’t a one size fits all category. With every piece she writes, her goal is to help our readers find the best fit for their unique needs.

Leave a Reply

avatar