Costco Complete ID Review: Completely Failing Its Members?

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Costco Complete ID on computerCostco’s Complete ID protection is one of the least expensive identity monitoring plans on the market. However, it’s only available to Costco members and the price increases if you don’t have the highest membership plan. Is this a viable option to help protect your identity? We’ll share the details with you so you can be sure that you are signing up for the best ID theft protection.

Note: Costco often packages specialty service providers from other companies’ white label product offerings to create a “new” product. In this case, CSID (an Experian company) has provided the ID theft product that has been rebranded as Complete ID.

Complete ID

2.7 / 5
Complete ID
Customer Service & Reputation 1.0
Price 3.3
Family/Child Protection 3.8
Items Monitored & Coverage 2.5
Mobile Access 3.0

Pros

  • $1 million insurance
  • Detects use of personal information to apply for a line of credit, utilities, cell phone plans, etc.
  • Good three credit bureau monitoring
  • Child add-on plan
  • 24/7 support hours

Cons

  • Must be a Costco member
  • Many consumer complaints about poor or non-existent customer support
  • Not BBB accredited

What Does Complete ID Monitor?

  • Annual 3-Bureau Credit Report, Vantagescore®* and 3-Bureau Monitoring
  • Monthly Credit Vantagescore®* Updates
  • Internet Surveillance
  • SSN and Non-credit Identity Monitoring
  • Financial Account Application & Takeover Alerts
  • Payday Loan Monitoring
  • Criminal Records Monitoring and Neighborhood Watch
  • Lost Wallet Replacement Assistance
  • Full-Service Identity Restoration
  • Up To $1 Million Identity Theft Insurance
  • 24/7 Member Service Support

*Vantagescore is committed to providing greater score accuracy and consistency

Price

Costco Executive Members

  • $8.99/month
  • +$2.99/month for child protection

Costco Business & Gold Star Members

  • $13.99/month
  • +$3.99/month for child protection

Do Customers Like Complete ID?

We generally try to include 2 positive and 2 negative reviews for each company, but we struggled to find 2 positive reviews to share with you.

Positive Reviews

Works great, have access to all the information I need. Also like that it automatically registered my finger prints for login. – Shaun J., Google Play 12/21/2017

Negative Reviews

I was not able to fully browse the site. Very unstable. iPhone 7 iOS 11.2.2 . I was told by the customer service agent that I need to upgrade to the iPhone 8 . According to Apple support this did not make any sense. Then I had to cancel my account with same agent. Very poor customer service. And poor app. – Maurizio777, iTunes 1/19/2018

Unstable Application.. Keeps shutting down in the middle of a transaction and ask if you can to restart the program.. – Blly bxtr, Google Play 8/15/2017

Complete ID vs LifeLock

  • LifeLock offers a family plan, Complete ID does not
  • Complete ID does not monitor bank accounts, credit cards, insurance, driver’s license, sex offenders or address, LifeLock monitors them all
  • Both offer up to $1 million in insurance and monitor all 3 bureaus for reports and scores

Who Are Complete ID’s Competitors?

Visit Complete ID’s Website

Are you unsure about choosing Complete ID to protect your identity? We understand your concern. Throughout our research, we found complaints about customers unable to access their accounts or reach a customer service representative. We hope to see a change in customer reviews shortly, but for the time being, we can recommend other companies to you.

Read our comparison of the Best Identity Theft Protection Services to see how Complete ID ranked amongst other identity theft protection companies. You may find that there’s a different company that is better suited to your needs and in the end, we hope you’ll feel more confident and informed in your purchase decision.

Do Complete ID’s customer reviews worry you?

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing and personally testing products and services.

Kimberly has been writing about security and safety since 2013, covering subjects such as home security and automation, identity theft protection, home warranties, medical alert systems and more. In 2018, she had her first child, and that opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Security is a passion of hers, and she knows it isn’t a one size fits all category. With every piece she writes, her goal is to help our readers find the best fit for their unique needs.

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Dennis
Sam and Kimberly:
Sam, I just called the customer support line number you provided (same as that on their website) and I spoke to a real person in 15 seconds so they have certainly improved as I thought they might as stated in my previous reply to you. I’m still interested in hearing how you fared.
Kimberly, speaking to the rep, she listed many items that are monitored, some of which you said are not in your current update of 11/8/18. When can we expect another update? Thank you very much for your help.
Dennis
Sam, sounds pretty bad, gives me serious second thoughts about signing up. Since Costco switched over to Complete ID just a few months before your comment, hopefully by now they’ve improved. I suggest you call Costco customer service. Since it’s a product they offer, they should be able to get you help a lot quicker than 2 hours! Their customer service seems to have a pretty high rating. How did this fiasco finally turn out for you?
Sam
My account is locked and trying to get in touch with customer service support line at 855-591-0202 since 15 days. It’s unreachable. On there website it says we are available 24/7 365 days. Call and hold for more than 2 hours per day but no reply. Also no email where you can send your complains. Really HORRIBLE service. Don’t know how to get the money back and how to reach them to cancel my account.