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Identity Guard Review: Protection & Insurance in One

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Woman cutting credit card in half: Identity Guard Review: Protection & Insurance in OneYou’re buying a new TV for your house, but when you go to swipe your card, the cashier tells you your card has been declined. WHAT?! You check your recent transactions and see that someone’s been using your card for the past month. Your identity has been stolen and you feel like your world has been flipped upside down. This is where having Identity Guard™ comes in handy. Not only does IdentityGuard alert you when it detects certain activity that may indicate fraud, but it also helps you recover from identity theft. Find out what else ID Guard can do for you in our Identity Guard™ review.

Identity Guard logoVisit Identity Guard™ Website

 

Article Overview

Review Overview

Customer Service & Reputation
Price
Family/Child Protection
Items Monitored & Coverage
Mobile Access

4.2/5.0

Identity Guard has a great mobile app to give you access to your account from anywhere. It covers a lot of items and offers family and child protection. Our biggest critique is that its customer service isn't available 24/7.

Key Features

Lost Wallet Protection – In the case that your wallet or purse is stolen or lost, Identity Guard™ can send you up to $2,000 of emergency cash from your accounts.

$1 Million ID Theft Insurance* – If your identity is stolen, Identity Guard™ will provide up to $1 million to help get your life back on track.*

Pros

Cons

  • $1 million in insurance
  • Monitoring alerts
  • Mobile app
  • A+ BBB rating (been BBB accredited since 1996)
  • Family plans available
  • 24/7 phone support for those who have lost or had their credit cards stolen
  • 30-day free trial
  • Doesn’t monitor your driver’s license or email
  • They don’t send fraud alerts to credit bureaus
  • Does not monitor sex offenders
  • Doesn’t provide fully managed recovery support

Price & Packages

How Much Is Identity Guard™?

 EssentialsTotal ProtectionPlatinumCouple (2 adults)Parent + Children (1 adult + children)Family (2 adults + children)
EssentialsTotal ProtectionPlatinumCouple (2 adults)Parent + Children (1 adult + children)Family (2 adults + children)
Price Per Month$8.99$16.99$22.99$26.99$24.99$27.99
Social Security Number MonitoringCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Online “Dark Web” MonitoringCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
ID Verification AlertsCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Account Takeover AlertsCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
$1 Million Identity Theft InsuranceCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
3-Bureau Credit MonitoringCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Credit Report from All 3 BureausQuarterlyMonthlyQuarterlyQuarterlyQuarterly
Credit Score from All 3 BureausQuarterlyMonthlyQuarterlyQuarterlyQuarterly
Lost Wallet ProtectionCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Identity Theft Victim AssistanceCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
3-Bureau Credit AnalyzerCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Address Change MonitoringCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
ID Vault Password ProtectionCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Credit ScoresAll 3 scoresAll 3 scoresAll 3 scoresAll 3 scoresAll 3 scores
Mobile AppCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Public Records MonitoringCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
PC Keyboard Encryption SoftwareCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
US Based Dedicated Case ManagerCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
PC Antivirus SoftwareCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Child Identity Monitoring (kID Sure®)CheckmarkCheckmark
Identity DashboardCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Anti-Phishing AppCheckmarkCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Online Financial ToolsCheckmarkCheckmarkCheckmarkCheckmarkCheckmark

Identity Guard™ Promo Code

Enrolling with Identity Guard through our link saves you 10% off the homepage prices! You can also visit our dedicated Identity Guard coupon page to discuss current offers.


What Do Customers Think?

Positive Identity Guard™ Reviews

I was able to check my credit score, along with all the details from each of the three agencies. There was no spam, no hassle, just good information. When I needed to cancel my monthly updates, it was quick and painless, no guilt trip. I re-enrolled later, and I highly recommend Identity Guard to friends and family. – Rebecca M., Trust Pilot 6/17/2016

I’ve been using this service for sometime but also questioned Lifelock for alerts on fraud, so I joined both services to see which one is the best. Well, today I got my answer. Yesterday and again today, I received an alert notification from Identity Guard about an inquiry from Chase credit card. After researching with Identity Guard and Chase, we were able to find out someone has my previous marriage name and my SSN and used an address in Wisconsin (I live on the east coast) to attempt to open up an account with Chase/Amazon. This is definitely fraud and Identity Guard and Chase helped me to get this account inquiry immediately closed. Bye Bye Lifelock. – Ellen R., Trust Pilot 9/12/2016

Negative Identity Guard™ Reviews

I was the victim of identity theft and enrolled in the Identity Guard service on March 2. This plan includes one free three service credit report every 90 days. I expected to get an updated credit report on 1 April as that starts the new quarter. I called and they told me their system works on a process of ever 90 days from when you placed your order and I should expect my next report on 2 June. Well, 2 June came and went and no updated report. I called and they now advised that the updated report is provided in the third billing week of the month you started service after 90 days, so it isn’t every 90 days. False advertising. Whatever other false claims are they providing to their clients? I canceled my service on that phone call. – B.S., BBB 6/3/2016

I signed up for a couple plan and was billed for the family plan. I could not correct the billing by speaking to a representative and had to cancel the plan and start over. – David W., Trust Pilot 5/27/2016


Identity Guard Versus Other Companies

This is a quick glance at how Identity Guard differs from other identity protection services.

Identity Guard vs IdentityForce

  • IdentityForce monitors your drivers license number and sex offenders in your area, while Identity Guard does not.
  • IdentityForce provides full recovery services and 24/7 access to their fraud specialists; Identity Guard also offers 24/7 access to specialists, but you’re responsible for all the legwork to recover your identity.
  • Identity Guard will not send fraud alerts to the credit bureaus, while IdentityForce will.

Identity Guard vs IDShield

  • IDshield’s Family Plan is $8 a month cheaper than Identity Guard’s.
  • Both Identity Guard and IDShield have full recovery services, but IDShield’s fraud specialists are licensed private investigators.
  • Identity Guard offers credit monitoring from all 3 bureau’s, while IDShield only offers 1.

Identity Guard vs LifeLock

  • Both monitor similar areas, but LifeLock also monitors your investment account activity, driver’s license and the sex offender registry in your area.
  • With Identity Guard you can cover two adults and two children for only $27.99 per month. To get the same level of coverage for a family of four with LifeLock, you’ll end up spending more than $50 per month.
  • LifeLock provides full recovery services and 24/7 access to their fraud specialists, who take care of most of the recovery process for you. While Identity Guard also offers 24/7 access to specialists, you’re responsible for all the legwork to recover your identity. Identity Guard also provides up to $1 million in expense reimbursement insurance (as does LifeLock).

Security Breaches Require Action

Visit Identity Guard’s Website

There were 781 data breaches in the U.S. alone in 2015. Just because you got an email from your credit card company saying there was a security breach and they’re taking care of it, doesn’t mean it’s really taken care of. More needs to be done. Check out the video below for more information. And to see how Identity Guard compares against other identity theft protection services, read our comparison article.

Have you ever gotten an email saying your personal data was compromised?

*Identity Theft insurance underwritten by insurance company subsidiaries or affiliates of American International Group, Inc. The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.

Identity Guard™ Disclosures
*The scores you receive with Identity Guard™ are provided for educational purposes to help you understand your credit. Lenders use many different scoring systems, and the scores you receive with Identity Guard™ are not the same scores used by lenders to evaluate your credit.
Credit scores are provided by CreditXpert® based on data from the credit reporting bureaus. If you do not cancel your membership, your card will be charged a monthly fee based on the membership plan you choose. You man cancel your membership anytime simply by contacting Identity Guard™.
**Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group, Inc. The description herein is a summary and intended for informational purposes only and does not include all terms, conditions, and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.

Kimberly researches everything before she buys. She wants to make sure she is getting the best bang for her buck by purchasing the best product/service, which is why she loves her work. She has a degree in Multimedia Journalism and has been researching and writing professionally since 2013 to help consumers make more educated decisions.

Leave a Reply

2 Comments on "Identity Guard Review: Protection & Insurance in One"

newest oldest most voted
Mark
I signed up for this service a few months ago for me and my wife. However, we only have one login despite the fact that we are paying for the Couples service. I have talked to customer service and billing a few times about this but they cannot seem to get it resolved. I may just have to cancel and start over to get this to work the way it should without even trying! So annoying!! Has anyone else had troubles with this or another ID theft company? I am not sure what to do…
anonymous user
I finally switched to Identity Guard from having LifeLock for several years and so glad I did. Identity Guard is so much better in my opinion, definitely worth the price!

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