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Uh oh, you’ve heard about the data hacks and credit card breaches – identity theft is serious business and a security threat for each and every one of us. But now it’s time for you to learn more. Way to take the initiative to research the topic! Our LifeLock review includes the pros, cons, key features, pricing, customer testimonials and more to help you decide if the cost of LifeLock is worth it.
Our team had the opportunity to try the LifeLock Ultimate package to test its functionality but it did not affect our opinions in this unbiased review. Testing the service did provide a more accurate, first-hand perspective.
Below we’ve gone into further detail about some of the things we like and don’t like about LifeLock.
- 24/7 Support – Around the clock customer support is one of LifeLock’s big selling points. Criminals don’t work 9-5 jobs—they are scheming 24/7. That’s why it’s important to have an identity theft protection service with customer support available 24/7 to help you.
- Child Plan – Not all identity theft protection services offer a child specific plan—LifeLock is one of the few that does.
- No Family Discount – LifeLock offers no family plan discount. So, if you want to be proactive and cover everyone in your family, the price is going to increase quickly since there is no group plan available.
- Credit Scores and Reports – LifeLock offers credit scores and reports from all three bureaus.
- $1 Million Service Guarantee – This is the maximum amount of money LifeLock will pay if their service is found to have failed.
How much does LifeLock cost? The table below shows the Life Lock cost of all the packages available. LifeLock Standard is the basic package while LifeLock Ultimate Plus is the premium package. Learn more about them below.
|$1 Million Total Service Guarantee|
|Stolen Funds Replacement||$25,000||$25,000||$100,000||$1,000,000|
|Lost Wallet Protection|
|U.S.-Based Agents 24/7|
|Identity Restoration Support|
|Black Market Website Surveillance|
|Credit File Detection|
|File Sharing Network Searches|
|Address Change Verification|
|Reduced Pre-Approved Credit Card Offers|
|Court Records Scanning|
|Data Breach Notifications|
|Online Annual Credit Reports and Scores||1 Credit Bureau||3 Credit Bureau|
|Credit Card, Checking and Savings Account Alerts|
|Credit Card Activity Alerts|
|Fictitious Identity Monitoring|
|Investment Account Activity Alerts|
|Checking and Savings Account Application Alerts|
|Bank Account Takeover Alerts|
|Credit Inquiry Activity|
|Sex Offender Registry Reports|
|Monthly Credit Score Tracking|
LifeLock Promo Code
You can visit our dedicated Lifelock coupon page to discuss current offers.
LifeLock Customer Service Reviews
Does LifeLock work? These customers have first-hand experience with LifeLock. Read about their experiences below.
Positive LifeLock Reviews
LifeLock has been a great asset to me, they have caught fraud attempts on my credit through the years and it is even more important today to have their service. I feel it is worth whatever the cost to keep your credit protected. I would recommend this service to anyone. Thank you LIFELOCK. – James, Consumer Affairs 3/3/2016
I have been with Life Lock for 1 year. I live in South Carolina and last year their Department of Revenue was hacked. Because the state was offering free credit monitoring, My attitude was when something is for free, it is not really the best, so I joined life lock. I recently increased my credit line with a company who asked if it was ok to access my credit report which I gave permission for. Three days later I had an email and snail mail that my credit report was accessed and that I should contact them to advise if it was legitimate. So kudos to Lifelock. I just renewed my membership and the only negative is that I had to scour the internet for a promo code to obtain the discount for another year. I found that some of the codes were not valid according to lifelock. The agent blamed it on the sales department. I am happy with the service but find the begging for the promo codes a little demeaning. But I do recommend the company, just research the cost, it is the responsibility of the consumer. – Richard K., BBB 2/8/2014
Hear about Casey’s scary experience and how LifeLock helped him.
Negative LifeLock Reviews
Lifelock does not provide the services advertised. After receiving a collection letter on an account that had been fraudulently opened, I contacted Lifelock. They refused to help since no “alert” had been made, presumably an adverse report to the credit agencies. They sent me an “alert” the following day. I had contact with Lifelock three times over a 2 month period, and each time I was assured a fraud investigation would be initiated and someone would contact me. No one ever contacted me. Each time I called, the agent would tell me that no one had opened a fraud account for investigation. They took my $25 per month for several years and did NOTHING to help. – L.M., BBB 5/29/2016
We have been with LifeLock for about a year. For the first several months we received regular e-mails, then it stopped. We made several calls but were told “there is nothing you can do.” Why can’t we get the regular e-mail you supposedly generate. This is no way to do business. – Joyce, Consumer Affairs 5/23/2016
Identity Theft Isn’t a Joke
Would you believe us if we told you that 15 million people in the U.S. have their identities stolen every year? Well, it certainly isn’t a lie. Identity theft is a crime that continues to increase, and that’s why it’s important to get ahead of it before it takes over your life. Protect yourself and your family today by purchasing identity theft protection.
If you want to learn more about LifeLock competitors, check our comparison review of all the major identity theft providers.
Do you know someone who has had their identity stolen?