To keep the lights on, we receive affiliate commissions via some of our links. Our review process.
SimpliSafe and ADT can protect your home from intruders, but the two companies vary in their offerings. If home security is your priority, SimpliSafe can do the job at a lower cost. But if you want some added features, like home automation, you may want to pay the extra money for ADT.
Visit SimpliSafe’s Website | Visit ADT’s Website
|Customer Service & Reputation|
|Ease Of Use|
|View Packages||View Packages|
Customer Service & Reputation
SimpliSafe has excellent customer service, while ADT’s can be more hit or miss depending on which authorized dealer you use.
Authorized Dealer vs DIY Installation
Professionally installed systems, like those provided by ADT, tend to be outsourced to local authorized dealers. This means your installation and customer service experience may vary greatly depending on whom your local ADT provider is. The same is not true of SimpliSafe, who directly sells and supports your DIY system.
The BBB (Better Business Bureau) can be a reliable indicator of how a company handles consumer complaints. How did our two companies fare?
- SimpliSafe: A+ (accredited)
- ADT*: A+ (accredited)
*The ADT rating is for their corporate office, who does not install your system. You’ll need to look up your local ADT reseller to see if they have a rating.
- Extra charges on bills.
- Incomplete installations.
- High-pressure sales tactics.
- Refusal to cancel service.
- Lack of customer support when issues arise.
- Customers being told contradictory information regarding contracts.
- Requesting to be unsubscribed from emails and still getting emails.
- Continuing to be billed after canceling.
- Tech support may require multiple calls to fix an issue.
While no company has positive reviews from every single customer, ADT does seem to have more negative feedback than SimpliSafe, and the criticisms are more severe than ones we found for SimpliSafe.
Below is a table of the security equipment offered by each company.
|Glass Break Sensor|
|Smart Door Lock|
|Smart Light Bulb|
|Garage Door Sensor|
|Compatible Smart Thermostat|
The fact that SimpliSafe doesn’t offer an outdoor camera (only indoor) is alarming since that’s a common way to catch a criminal’s mugshot and potentially deter them. We’d like to see SimpliSafe offer outdoor cameras in the near future as well as more smart gear missing in the table above.
SimpliSafe makes its own wireless equipment. ADT offers wireless and wired equipment manufactured by other companies, like Ademco, DSC, Honeywell and Interlogix.
Both company’s systems perform well. The equipment holds up and, for the most part, does what it says it will do. SimpliSafe has more complaints about its equipment staying connected than ADT does.
SimpliSafe has a 3-year warranty, while ADT offers a lifetime equipment warranty as long as you have an ADT monitoring plan and have a plan higher than its Essential plan ($27.99/month).
In the end, ADT wins this category because it offers outdoor security cameras, its equipment has fewer complaints, and it has a longer warranty.
Most of us want the most advanced and up-to-date equipment options. Both companies offer home automation integrations.
- Z-wave equipment
- Amazon Alexa
- Kwikset door locks
- ADT home automation equipment:
- Smart bulbs
- Smart thermostat
- Video doorbell
- Smart switches
- Garage door controller
- Amazon Alexa
- Google Assistant
- Nest thermostat
- August door lock (SimpliSafe does not require or support Z-wave, so Z-wave compatibility is not necessary)
- SimpliSafe’s video doorbell
If you lose power (during a storm or by a burglar cutting wires), a battery backup will keep your system online for a set amount of time until power is restored. ADT and SimpliSafe both have 24-hour battery backup.
Cellular vs Landline Monitoring
Cellular monitoring is more secure than landline because there’s no concern about a burglar cutting your phone wires. All of SimpliSafe’s plans have cellular monitoring, while ADT’s starting plans have landline (phone) monitoring. You must upgrade for cellular.
App Performance & Ratings
Below are the Apple App Store and Google Play Store ratings and number of reviews to give you an idea of what readers think of each company’s respective app.
ADT has two apps ADT Pulse and ADT Control. The control panel you have will determine the app you use. ADT Command Panel is newer and is replacing older ADT Pulse panels and in exchange, replacing the ADT Pulse app with the ADT Control app.
- ADT Pulse
- Android App 4.5/5.0 (>31,000 reviews)
- iOS App 4.8/5.0 (652,000 reviews)
- ADT Control
- Android App 3.6/5.0 (>1,000 reviews)
- iOS App 4.8/5.0 (18,000 reviews)
- Android App 4.6/5.0 (>9,500 reviews)
- iOS App 4.8/5.0 (>64,000 reviews)
SimpliSafe App Complaints
- Closing on its own
- Not updating
- Not staying connected with the system
- Having to pay to use it
ADT App Complaints
- Cameras not staying connected to it
- Status of the system being unavailable
- Devices not responding to commands
If you want more integrations and home automation, ADT gives you more options. If you don’t plan to integrate other devices in to your system or use many smart home gadgets, you may want to go with SimpliSafe because of its automatic cellular monitoring.
To see how these two compare in a real world situation, let’s go over an example of a common configuration in a household with the equipment below:
- 8 door/window sensors
- 1 keypad
- 1 motion sensor
- 1 keychain remote
- 1 siren
You’ll additionally want to know that ADT locks you into a 3-year contract, while SimpliSafe doesn’t require a commitment. For the sake of this example, we’ll say you keep the system for 3 years. Here’s an example of how much it would cost you through ADT and SimpliSafe.
|Total Spent After 3 Years||$1,718.64||$958.57|
There’s more of an upfront cost with SimpliSafe’s system since you have to pay for the equipment, but the monitoring is less than half of ADT’s. ADT has 10 monitoring stations and SimpliSafe has 6.
Ease Of Use
Both systems are easy to use after the setup process is complete. People rave about how easy it is to install SimpliSafe. Meanwhile, ADT requires a professional which means you’ll need to schedule an installation appointment. Unfortunately many ADT resellers we’ve encountered have a poor reputation for being on time or keeping their appointments.
What’s The Verdict?
SimpliSafe and ADT have two separate target customers. We recommend SimpliSafe if you’re comfortable with DIY installation, not concerned about advanced home automation features, don’t want a long-term contract and want a more affordable monitoring fee. Its equipment is simple, and pricing is clear.
If you want professional installation, advanced integrations for home automation equipment, more equipment options and don’t mind being locked into a 3-year commitment, then you may prefer ADT.
If you’d like to learn more about these companies, read our individual reviews on SimpliSafe and ADT, which include pros, cons, key features and customer testimonials. Both companies are included in our top picks for home security system too.
Which company do you trust to protect your home?Tagged With: ADT, SimpliSafe, VS