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Ring is known for its video doorbells, and now it offers a self-monitored security system that you can install yourself. You can even sync the system with a doorbell or one of its security cameras.
One app accesses everything, and all of the equipment has a modern look, unlike some of its competitors. You can opt for professional monitoring for a small monthly fee, but does it have the reputation you want from a monitoring company?
- Has two monitoring stations
- Attractive equipment design
- If your equipment is stolen, Ring will replace it for free
- Professional monitoring is optional
- No contracts
- 30-day returns
- Compatible with Amazon Alexa and Google Home
- Option to add emergency contacts
- Limited equipment reduces system’s capabilities
- Two monitoring stations that are interconnected, so if one goes down (e.g., due to a natural disaster), another is there as a backup
- Broadband (internet) monitoring
- Customer service options: live chat, phone, FAQs
- BBB rating: A+ (and accredited)
- Advanced motion sensitivity doesn’t detect pets weighing less than 50 pounds when mounted seven feet or higher
- Z-Wave and Zigbee connectivity
- One-year warranty
- Range extender adds 250-feet
- Approximately three-year battery life for contact sensors and motion detectors
- Siren: 104dB
- Owned by Amazon
- Ring’s monitoring station, Rapid Response, averages a 15-30 second response time
- The only company in our home security system comparison to offer solar-powered equipment (available for outdoor cameras and yard signs)
If the power goes out in your home, battery backup will keep your Ring home security system on and your home protected. The Ring base station has 24-hour battery backup, which is the standard in home security.
Ring sends notifications on the status of your system, depending on your notification settings. After it’s used battery backup for 15 minutes, the base goes to sleep to conserve the battery. This somewhat limits the device and app functionality. The base will also go dark, but it’s still working during this time.
You’re still able to arm/disarm via the app, but you can’t check specific device statuses during battery backup use. The base also transitions to cellular monitoring to help keep you protected. The backup battery is rechargeable, so once power is restored, the battery will recharge back to 24 hours, so it’s ready for any future needs.
The entire system will continue to work during a power outage unless the equipment requires a high-speed internet connection (e.g., cameras). Door/window sensors, motion sensors, glass break sensors, etc., don’t require a high-speed internet connection, so they’ll work with battery backup, and you’ll be informed of any triggers to these devices.
Your initial cost depends on the equipment you purchase. Here are 5 and 8-piece systems available at a discount on Amazon. Monthly monitoring prices are noted below.
- 5 Piece (includes a base station, keypad, one contact sensor, a motion detector and a range extender) –
- 8 Piece (includes a base station, keypad, four contact sensors, a motion detector and a range extender) –
Below is a list of additional equipment Ring offers.
- Indoor ( )
- Camera + Floodlight ( )
- Spotlight: Wireless ( )
- Spotlight Wired ( )
- Stick Up: Wireless ( )
- Stick Up: Plug-In ( )
- Solar (3 cameras included) ( )
- Solar Elite ( )
- Pro ( )
- Peephole Cam ( )
- Elite ( )
- Ring 3 ( )
- Ring 4 ( )
- Contact Sensors – two pack ( )
- Motion Detector ( )
- Keypad ( )
- Range Extender ( )
- Dome Siren ( )
- Panic Button ( )
- Chime ( )
- Chime Pro ( )
A Ring Bridge is required to enable smart features for products in this category (enables you to integrate with your Ring home security system, other Ring devices, and for mobile notifications and customizable settings). You’ll notice that for most of them you have the option of purchasing the product with the Bridge as a bundle.
- Pathlight: Solar ( )
- Pathlight: Battery-Operated ( )
- Floodlight: Solar ( )
- Floodlight: Battery-Operated (
Floodlight: Wired ( )
- Steplight: Solar ( )
- Steplight: Battery-Operated ( )
- Spotlight: ( )
- A19 Smart LED Bulb ( )
- PAR38 Smart LED Bulb ( )
- Smart Lighting Motion Sensor ( )
- Transformer – used to convert existing low-voltage landscaping lights into smart lights ( )
- Flood & Freeze Sensor ( )
- Smoke & CO Listener ( )
|Price||Free||$3.99/mo or $39.99/yr||$10/mo or $100/yr||$20/mo or $200/yr|
|Coverage||One home security camera or doorbell||All home security cameras and doorbells per home||Ring Alarm, all home security cameras and doorbells per home|
|Ring & Motion Alerts|
|Live Video On Demand|
|Warranty||One year||One year||Extended||Extended|
|Review, Share & Save Videos|
Central monitoring stations are important, and we think you should know how many stations a company has, the average response time and the company’s reputation before buying a security system. Ring refuses to share this information with anyone who isn’t a customer. I posed as a potential customer in 2019 and spoke with four different people, and they all stayed tight-lipped.
The first person I spoke to via live chat told me it was a third-party monitoring station with years of experience, but she couldn’t share more information. The second person I spoke to over the phone told me that Ring monitors the system itself with a trained staff. I spoke to a third person over the phone, and he told me that Ring uses a company called Central Monitoring Station. I tried to verify, asking, “Each security company has a central monitoring station monitor its security system, and Ring’s is called Central Monitoring Station?” He responded with “Yes.” I knew he didn’t know what he was talking about when I asked how many stations the company had, and he responded with, “Ummm, I’m not sure, I think it’s just one.” I then asked to speak with a supervisor, who was the fourth person I spoke to.
The supervisor explained that Ring does not openly share this information due to security reasons. I asked her what security risks there were with sharing this type of information since other companies like Frontpoint (who uses Rapid Response) and SimpliSafe (who uses C.O.P.S.) openly share this information when asked? She couldn’t answer that question. What she could share was that it is a reputable company that she uses herself and asked that I trust her.
This brought me to the Amazon listing for Ring Alarm. A search through the 1,000+ questions led me to the answer: Rapid Response monitors Ring Alarm. I found this mentioned twice in the question section and wanted to verify it another way. This brought me to this page, which also states that Ring uses Rapid Response for its professional monitoring.
So why does Ring keep this so hush-hush? No clue; but we’re glad that we can share the information with you. Rapid Response is an excellent monitoring company with two monitoring stations at its disposal.
Safe Smart Living purchased a Ring home security system for me in 2020 to test out so I could give you more details on how this system performs. Included in my system was: a base station, keypad, motion sensor, six door/window sensors, a range extender, smoke/CO listener and a video doorbell 2.
The installation process was fairly simple. I ran into one hiccup in which one of the door/window sensors wouldn’t pair with my base station, but fortunately, I was able to reach customer service through the app, and they were able to help me quickly.
I haven’t experienced any false alarms, knock on wood. The only “flaw” I’ve experienced with the system is that sometimes the notifications for my doorbell alarm can be slightly delayed or the app can take a little time to load.
Overall, I feel it’s a fairly good value considering the equipment is reasonably priced and professional monitoring is only $10 per month. It’s been easy to use, and it helps give me and my husband extra peace of mind knowing that someone is looking out for us and our children.
You shouldn’t have to spend much time setting up your Ring security system. Here’s a video I put together of my experience with the installation process.
I demo the Ring app and take you through its capabilities. You’ll find a video of the interface, features compared to other home security apps, pros/cons by users, testimonials from members of Safe Smart Living and more in our Ring app review.
Erika J., of Greensboro, NC, has the Ring Doorbell 2, Ring Spotlight Cam, sensors throughout her house and a siren. She uses the self-monitoring plan, and below are her thoughts on the system.
Ring Security System has changed the way I feel when I leave my home now. Since getting broken into, I’m very nervous to leave my home unattended for long periods of time. With Ring, I feel secure knowing that when I leave I can still keep an eye on what’s going on at my home. It even allows me to talk to delivery men if they’re dropping off something that needs my attention.
Contacted Ring customer service at 800-656-1918 about our changed home network not connecting to the Ring doorbell. (Name redacted) at their customer service was professional, walked us through the process and was just so pleasant to deal with, great experience. The process took about 10-15 minutes as the email account had changed as well. – William M., Yelp 5/11/2020
As of yet I haven’t had any problems. It sends an alarm to my phone and records whenever anyone is on my porch or in my yard. And it saves all recordings and I can also share any suspicious information with my neighbors. – Jackie, Consumer Affairs 7/16/2019
Ring has got to be the worst security camera system and worse customer service EVER! Do not waste your money! I cancelled my service after starting with the RING way before the owner sold it to Amazon. This company is not the company of old. And I have no regrets cutting ties once I realized there is no integrity in this business. And robotic read from script stepford customer services people. Good Riddance – Runny G., Yelp 5/4/2020
Today I called Ring Customer Service, to request information regarding the warranty of a refurbished Ring product they were selling on their website. The CS rep asked for my name (no problem), then he asked for my email address, and my phone number as he needed to send me an authorization code?? When I stated that I simply wanted to know what the warranty was, he said he would place me on hold and said “stay there”. I simply wanted to know what the warranty was on a refurbished product, nothing else. After about a minute he came back on the line and said he could not provide any information. I shared my deep disappointment, thanked him and terminated the call. Made no sense! I attempted to obtain an email address for Ring, to send the feedback directly, but could not find one. This will serve as feedback for Ring leadership! – Kevin, BBB 4/19/2020
See the key differences between Ring Alarm and other leading home security companies.
- Ring is compatible with Z-Wave and Zigbee devices; Nest is not.
- Nest only has a single monitoring station, while Ring has two.
- Ring’s control panel has 24-hour battery backup, while Nest’s is only 12 hours.
- SimpliSafe has a three-year warranty, while Ring’s is only one year.
- Ring is compatible with Z-Wave and Zigbee devices; SimpliSafe is not.
- All of SimpliSafe’s plans use cellular monitoring, while Ring’s is broadband.
- Neither company has long-term contracts, and Frontpoint has a three-year warranty, while Ring’s is only one year.
- Ring’s professional monitoring plan is only $10 per month, while Frontpoint’s starts at $44.99 per month.
- All of Frontpoint’s plans have cellular monitoring; Ring’s are broadband.
- Both companies use the same monitoring company, Rapid Response, which has two monitoring stations.
- Abode offers two cameras, meanwhile, Ring has multiple cameras for indoor and outdoor use.
- Ring has 24 hour battery backup; Abode’s is only six to seven hours.
- Ring’s professional monitoring and equipment prices are more affordable than Abode’s.
Jamie Sminoff invented what is known today as the Ring Video Doorbell in 2013. Back then, the company was known as Doorbot and was later renamed to Ring Inc. Amazon purchased Ring in 2018 and sells home security equipment for inside and outside the home.
Ring is known for its doorbell camera and being owned by Amazon. But does that mean it’s got what it takes to be a top-notch security system? You may opt for Ring Alarm due to its DIY installation, inexpensive monitoring fees and no contract requirements.
However, if you want a better customer service experience and higher quality equipment, you may want to consider other providers. Our experts review the competition in-depth in our home security systems comparison.Tagged With: Ring Home Security