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American Home Shield (AHS) has a well-known reputation. Depending on where you live you may receive good or bad service. However, this is true for most home warranties since the service can vary based on location and technicians sent to your home. As always, we recommend calling AHS and ask to speak with an existing customer to hear about their experience with AHS.
American Home Shield
- More than 1.7 million homeowners covered
- Receive discounts on appliance and air filters
- Make a custom plan
- Covers all appliances and systems regardless of age or make/model
- Make a service request online
- Over 45 years experience
- BBB rating: B
- AHS may choose to repair an appliance/system over and over instead of paying for anew one. So it may be a hassle for you if your item continues to break.
- Some customers say they spend too much time on the phone trying to get a claim approved
- Has a network of more than 15,000 contractors
- Available in 49 states (not Alaska)
- Customizable plans
- Three service call fee options: $75, $100 and $125. This is the amount you pay per incident to have a technician come out and make the repair (similar to an insurance copay).
There are four plans for you to choose from as well: Appliance, Systems, Build Your Own and Combo. Pricing for these plans can vary so you must enter your information online and request a quote in order to receive pricing. Optional add-ons for any of these plans include: pool/spa, electronic extended warranty, guest unit, well pump and septic pump. All of these add-ons cost extra.
|Appliance Plan||Systems Plan|
|Refrigerators||Air Conditioning w/ Ductwork|
|Dishwashers||Heating w/ Ductwork|
|Built-In Food Centers||Doorbells|
|Garage Door Openers||Smoke Detectors|
|Clothes Dryers||Plumbing (Including Stoppages)|
|Built-In Microwave Ovens||Garbage Disposals|
|Trash Compactors||Central Vacuums|
|Free-Standing Ice Makers||Instant Hot/Cold Water Dispensers|
Build Your Own Plan
The Build Your Own Plan lets you choose 10 or more items from the Appliance and/or Systems Plans to be covered. That way you aren’t paying for coverage on appliances you don’t have.
All of the items in the Appliance and Systems plan make up the Combo Plan. This is a total of 21 items.
Use this link to get the best deal we can offer from American Home Shield.
So does AHS Warranty cover what they say they’ll cover? See what customers have to say about their experience with American Home Shield.
I submitted a claim with American Home Shield online and I had the contract process started within an hour. It was very easy. There was water running in the tank and the contractor replaced the inner workings. He identified the issue and fixed everything within an hour. He worked in a very timely manner and was very courteous, professional and caring. It was my first experience with American Home Shield and it was a positive one. – Brenda, Consumer Affairs 3/3/2019
There customer service is awesome,very friendly and will get you the right people to get want you need done fast. My gas water heater was leaking on the bottom of the tank in the morning, I gave American Home Shield a call and by lunch time I had a new gas water heater installed. One call is all what it took, no hassles and no waiting, now that’s customer service. Been with American Home Shield now for 5 1/2 years now. – Lance H., 5/31/2019
I have been dealing with American Home shield for over a month now in a simple task of getting my water heater replaced. I have literally been going around in circles and contractor relations has to be the ** department ever. Only can be contacted through email. They don’t have a number they can call. They take over a week to respond to an email and then screw you over. I’ve had their contractor send them an estimate for the costs, the authorization department review and told me what the non covered costs are. Great, but now contractor relations needs to get involved and has not done anything. I haven’t had hot water for a month all because they just want to sit around and not do anything. If I could, I would give negative 10 stars for how I have been treated and the way this simple warranty has taken a turn for the worse. – Jahanzaib, Consumer Affairs 6/3/2019
I left one star because leaving no stars wasn’t an option. This company is one of the worst I’ve ever experienced. They increase their prices year over year, and then when you finally need service from them, they don’t help. You sit on hold for hours to get someone to answer and when they finally do they read off a script and nothing gets resolved. I put in a service order for my refrigerator. I had a technician come out to evaluate the problem, then I waited two weeks for them to come back to actually do the work, only to have the refrigerator break again two days later. When I called American Home Shield about this, all they said was I’m sorry but you have to speak to the appliance company. Excuse me…what?!?! I am paying AHS, not the appliance company so shouldn’t AHS be the one who needs to contact the appliance company to resolve the issue??? I’m paying AHS a ridiculous amount of money to provide a service and as soon as there’s a problem they say they can’t help!!! That’s not ok!!! – Kathy R., BBB 6/6/2019
American Home Shield’s YouTube channel has tons of homeowner tips to reference when you have a question about one of your appliances.
The best explanation we can offer is that your experience with American Home Shield may vary from others based on your location. We know that may be frustrating to read, but we’re always honest about what we find in our research.
If you’ve had experience with AHS, let us know the geographic area you live in and how the service is there. You may just help out another homeowner!
See how American Home Shield compared against other home warranty companies in our Best Home Warranty comparison.
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