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American Home Shield (AHS) has a well-known reputation. Depending on where you live you may receive good or bad service. However, this is true for most home warranties since the service can vary based on location and technicians sent to your home. As always, we recommend calling AHS and ask to speak with an existing customer to hear about their experience with AHS.
American Home Shield
- More than 1.8 million homeowners covered
- Receive discounts on appliance and air filters
- Make a custom plan
- Covers all appliances and systems regardless of age or make/model
- Make a service request online
- Over 45 years experience
- BBB rating: B
- Available in 49 states (not Alaska)
- May choose to repair an appliance/system over and over instead of paying for anew one. So it may be a hassle for you if your item continues to break.
- Some customers say they spend too much time on the phone trying to get a claim approved
- Has a network of more than 15,000 contractors
- Available in 49 states (not Alaska)
- Customizable plans
- Three service call fee options: $75, $100 and $125. This is the amount you pay per incident to have a technician come out and make the repair (similar to an insurance copay).
There are four plans for you to choose from as well: Appliance, Systems, Build Your Own and Combo. Pricing for these plans can vary so you must enter your information online and request a quote in order to receive pricing.
Optional add-ons for any of these plans include: pool/spa, electronic extended warranty, guest unit, well pump and septic pump. All of these add-ons cost extra.
|Systems Plan||Appliance Plan|
|Air Conditioning w/ Ductwork||Refrigerators|
|Heating w/ Ductwork||Ranges/Ovens/Cooktops|
|Ceiling Fans||Built-In Microwave Ovens|
|Plumbing (Including Stoppages)||Trash Compactors|
|Water Heaters||Free-Standing Ice Makers|
|Garbage Disposals||Garage Door Openers|
|Instant Hot/Cold Water Dispensers||Built-In Food Centers|
Build Your Own Plan
The Build Your Own Plan lets you choose 10 or more items from the Appliance and/or Systems Plans to be covered. That way you aren’t paying for coverage on appliances you don’t have.
All of the items in the Appliance and Systems plan make up the Combo Plan. This is a total of 21 items.
So does American Home Shield cover what they say they’ll cover? See what customers have to say about their experience with American Home Shield.
I had Choice Warranty and Stanley and they’re a bunch of baloney. I also had American Home Shield a while back and I went back to them. I didn’t have any problems. I filed a claim for my washing machine over the phone and they sent out Applifix Heating and Appliance. I’ll use that gentleman anytime and I’ll recommend him. He’s the best. He knew exactly what was going on, he checked the whole thing before he left, and he said he wasn’t gonna leave until I was happy. If I ever have any appliance service, something wrong with my other appliances, I want him back because that gentleman knows his stuff. – Randy, Consumer Affairs 3/2/2020
American Home Shield has been very responsive to our needs. I have always been leery of home warranty companies, but AHS has consistently delivered for us! – George C., BBB 5/11/2020
AHS denied my claim on leaky pipes to my bathtub because I removed the spout and handles before realizing I was in over my head due to being unable to access the actual faucet (drop in tubs are well known for this problem.) The plumber they sent looked at the tub for two minutes and never even tried to work on it, giving AHS a false diagnosis. They then refused to give me my $100 service fee back because they sent the plumber out (who literally did no more than glancing down at the tub). – Ken, Consumer Affairs 5/2/2020
Poorest service ever from an American company. Customer Service is even worst, they disconnect calls, then note that the customer disconnected. Absolutely, NO morals, they are only interested in the money. They should be investigated and shut down. – Roxanne M., BBB 5/11/2020
American Home Shield’s YouTube channel has tons of homeowner tips to reference when you have a question about one of your appliances.
The best explanation we can offer is that your experience with American Home Shield may vary from others based on your location. We know that may be frustrating to read, but we’re always honest about what we find in our research.
If you’ve had experience with American Home Shield, let us know the geographic area you live in and how the service is there. You may just help out another homeowner!
See how American Home Shield compared against other home warranty companies in our Best Home Warranty comparison.
What’s your opinion of American Home Shield?
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