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Protect America is a DIY-installation home security system that requires a 3-year contract for professional monitoring, but their equipment and monthly pricing blows many similar services out of the water. And it’s one of the few security companies to let you choose between landline, broadband and cellular monitoring for any package you want.
While affordability is a major plus, is Protect America able to deliver dependable security at such a surprisingly reasonable cost? Our experts find out.
- 6 monitoring stations, so if one goes down (e.g., due to a natural disaster), another is there as a backup
- You choose landline, broadband or cellular monitoring (we recommend cellular because landline can be cut and broadband won’t work during a power outage)
- BBB rating: A
- Pet-friendly motion sensors ignore the motion of most pets less than 40 pounds
- Protect America’s SMART Connect app controls your home automation, energy management and video cameras in one place
- Z-wave connectivity (a wireless communication protocol) to home automation equipment
- Lifetime warranty
- An available medical alert system
- Protect America’s monitoring station, COPS, contacts you within 60 seconds
If the power goes out in your home, battery backup will keep your Protect America system on and your home protected. Protect America has an 18 to 24-hour battery backup (24 hours is the standard in home security).
Protect America does not send alerts for power outages; however, the activity log should show a power outage. The backup battery is rechargeable, so once power is restored, the battery will recharge back to 18-24 hours, so it is ready for any future needs.
The entire system will continue to work during a power outage unless the equipment requires a high-speed internet connection (e.g., cameras). Door/window sensors, motion sensors, glass break sensors, etc. do not require a high-speed internet connection, so they will work with battery backup and you will be informed of any triggers to these devices.
Below are typical functions you can control within a home security app. The included column lists those supported by the Protect America app. Please know that to use some of the features you must have certain equipment. For example, you cannot lock/unlock doors unless you have smart locks in place that are compatible with your security system.
|Smart Plug Control|
|Lock/Unlock Smart Doors|
|View Camera Live Stream|
|Camera Controls (Pan, Tilt, Zoom)|
|View Recorded Video|
|View Doorbell Camera|
|Image Sensor Images|
|Smart Thermostat Controls|
|Garage Door Control|
See our dedicated coverage of the Protect America SMART Connect app, that you can use to remotely control your security system.
There are no installation fees, and you get up to $1,400 of wireless equipment free. Below are the monitoring packages and included equipment with each package. Unfortunately, Protect America doesn’t list its equipment prices, so we are unable to share that information with you at this time.
Note: If you want a camera, you must upgrade to broadband or cellular monitoring.
|Landline Monitoring Price/Month||$19.99||$37.99||$42.99|
|Broadband Monitoring Price/Month||$41.99||$49.99||$54.99|
|Cellular Monitoring Price/Month||$41.99||$49.99||$54.99|
|Door/Window Sensors ($39.99)||3||9||14|
|Motion Detectors ($99.00)||1||1||1|
|Yard Signs ($12.00)||1||1||1|
|Door/Window Sticker ($2.25)||4||4||4|
|Keychain Remote ($49.00)|
|Glass Break Sensor ($99.00)|
|Garage Door Sensor|
|Recessed Door/Window Sensor|
|Ion Plunger Recessed Door/Window Sensor|
|Medical Alert Pendant|
|Indoor Camera ($99.00)|
|Doorbell Camera ($179.00)|
You have to upgrade to broadband or cellular monitoring for home automation capabilities. Below are some popular home automation options for Protect America.
- Door Locks:
- Linear Garage Door Controller
- Security Cameras
- Smart Plugs:
- Z-Wave Light & Appliance Module
- Z-Wave Single Wall Outlet
Mr ** was amazing, patient and had great knowledge about everything his company has to offer to protect a home. He took the time to carefully explain what would work best in our house. I would applaud his work ethic and excellence in customer service. I will be referring our friends and family to this company and Mr ** in the future. – Tara, ConsumerAffairs 4/5/2019
Hands down the most polite, sincere, and effective customer support team I’ve ever had the pleasure of working with in my entire life. As for the hardware, the equipment isn’t straight out of the Jetson’s, but it’s rock solid nonetheless. There seems to be a lot of people with issues having to do with the 36 month long contract terms. This shouldn’t be a huge deal if you do a tiny bit of thinking and use a little logic before signing up. Maybe ask yourself a couple questions like, “do I plan on moving overseas in the next 36 months?”, or maybe something like “do I have adequate finances to uphold my end of the contract for the full term of the contract?”. Seriously people, it is a CONTRACT…do you just go into a car dealership with your mouth running a mile a minute and proclaiming that every person you come across is as dumb as a doornail all because you want the current year model that was just released but still have over half your lease to go? Probably not, or atleast I sure hope not…why? Because when you lease a car you sign a contract for a specified period of time and you’re expected to follow the terms of the contract or face potential penalties for infractions. Same concept applies to home security…a contract is a binding agreement… didn’t we all learn that on the playground as first graders with the whole ‘pinky swear’ or something insanely simple minded like that? – Bruce B., Yelp 4/4/2019
Received faulty equipment from day one and it took several phones calls to get it rectified. My sensors kept falling off the windows and even though I told them not to send police they did anyway which cost me $25 a pop plus an extra fee when I have to renew my license with the city. Now my biggest fear is when my 3-year contract is up I’m told by several former customers that they still charge your credit card even though you have canceled service with them. I CAN’T WAIT TO GET RID OF THEM!!! PROTECT AMERICA IS ONLY LOOKING OUT FOR THEMSELVES AND SCREWING THE LITTLE PEOPLE! – Donna, ConsumerAffairs 4/5/2019
Stay away! Don’t bother! What is it about alarm companies that they seem to want to trap people in? Protect America is no exception. Their system functions correctly, but the company is terrible. Their is almost nothing you can do self-service on the web site; basically any change requires dealing with some person and answering the same questions over and over. In our case, we are moving to another state and will be in temporary housing for several months while we look for a house. There’s simply no way I’m paying a monthly charge while the system sits in a box. I offered to pay a reasonable cancellation fee for the 18 months remaining on our extension and they declined. So I just blocked their auto payment with my bank. We can argue about this later and get to a reasonable conclusion. Really painful to deal with this company. – Jon P., Yelp 2/12/2019
See what the key differences are between Protect America and other leading home security companies.
- Protect America requires a 3-year contract, Frontpoint has no long term contracts.
- Protect America offers broadband and landline monitoring packages, all of Frontpoint’s are cellular monitoring.
- Frontpoint has a better customer service reputation.
- SimpliSafe has no long term contracts, so you can cancel whenever you want. Protect America requires a 3-year contract.
- Protect America’s equipment lineup is more thorough than SimpliSafe’s including an outdoor camera.
- Protect America’s app is much more thorough and has more features than SimpliSafe’s app.
Our research indicates that Protect America is a dependable home security company, and there are no glaring red flags that we see. If you decide to go with them, we do recommend that you upgrade to cellular monitoring. However, if you live in a remote place and don’t have reliable cell coverage or high-speed internet, you have the option of landline monitoring (vs. no monitoring at all).
If you want to see how Protect America compares against other home security companies we’ve reviewed, read our top home security systems showdown. We’ve reviewed over a dozen companies and include pros and cons for each.
Would you trust Protect America to secure your home?
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