Protect America App: What Can I Do With It?

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Hand holding iphone with Protect America App video on screen (caption: Protect America App)Protect America users can monitor their security system through the SMART Connect app while away from home. You can arm/disarm your system, adjust device settings and more. If a sensor triggers, you’ll receive an alert with the details.

How does the Protect America app perform in real tests and what do we think of it compared to the competition? Find out in our review.

Visit Protect America’s Website | Android App | iOS App

Article Overview

Features

Below are functions you can control within the Protect America home security app. Please know that to use some of the features you must have certain equipment.

For example, you cannot lock/unlock doors unless you have smart locks in place that are compatible with your security system.

Protect America App screenshots

System

  • Arm/disarm entire system or individual sensors
  • Geofencing, which automatically adjusts your security and automation equipment after you’ve left a set radius of your home or “geo-fence”
  • View detailed event history and alerts
  • Updated weather forecast

Smart/Remote Controls

  • Lock/unlock doors (including opening/closing garage door)
  • Control thermostat
  • Control and schedule lights
  • Control appliances plugged into a smart plug

Cameras

  • Remote control cameras, including pan/tilt/zoom (if supported by camera)
  • View live stream
  • View recorded video
  • View doorbell camera

Support

  • Pay bill
  • Contact support

Pros

Cons

  • Bill Pay allows you to pay your bill through the app
  • Free
  • Not as comprehensive as ADT’s and Vivint’s apps
  • App is less user-friendly than competitors’ apps
  • Complaints from users that the app is unreliable (says sensors are open, system is offline, etc.)

What Do People Think Of The Protect America App?

The app averages 2.95/5.00, with more than 1,000 downloads on devices, a fairly low rating compared to other top home security companies.

Positive Reviews

Reliable service and great customer service. I like that it is compatible with my Alexa unit. Extra sensors and parts are a little on the pricey side but most things are covered with the starter pack – Carl H., Google Play 11/14/2019

I reallly love the protect America app. I use a camera for my son in his nursery and I would say that the only think I would suggest for your app is to have a feature where you can minimize the camera in a iPad while not on the protect America app; so that parents like me who use their iPad to do other stuff but still check on their kid via camera would not have to reopen the app every time. That would be really appreciated – C. Cruz Jr, App Store 2/3/2019

Negative Reviews

One of the most unreliable apps I have ever used. This is a security company and I dont understand has your security company can be this unreliable. If it’s not fixed soon I’ll be changing companies. – Jon C., Google Play 12/18/2019

Now I can’t log in. I use complicated passwords that iPhone allows me to input from keychain or my password app. However the last update does not integrate with either (no option to use them) and I can’t even paste into the field from another app. I guess they also forced password updates without telling people because I couldn’t log in until I reset it online. What good is an app you can’t get into? Clicked for app help and it took me to protect America. This is clearly a bug and a direct line to developers would be helpful. – Trik_sea, App Store 1/2/2020

Troubleshooting

As mentioned in the cons above, a lot of users have complained about the app not working and being offline. Here are a few things you can try to do to fix the problem:

  1. Close the app and restart your phone. Relaunch the app. If that doesn’t work, try #2 below.
  2. Go to the app preferences and settings and write them down. Delete the app from your device and re-download it. Apply your preferences and settings and see if that fixes it. If not, try #3 below.
  3. Contact Protect America’s customer support team at 877-459-7554

Compatible Devices

  • Android devices
  • iPhones

Final Verdict

Protect America’s SMART Complete app keeps you up-to-date on the status of your home security and automation system. But it does have complaints that it’s not the most user-friendly and can be unreliable with false information. Read our Protect America review to learn more about the security system.

What’s your favorite Protect America app feature?

About The Author:

Kimberly is our home security expert, and has been researching and writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what's happening behind the scenes.

In 2018, she had her first child, and that opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing and personally testing products and services.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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