SimpliSafe Review: The Smarter Home Security Choice?

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SimpliSafe system equipment (caption: SimpliSafe Review)You’ve seen the SimpliSafe commercials — low cost, no commitment, etc. — too good to be true? There’s no long-term contract, and you can easily relocate the system if you move homes.

However, the equipment costs more than competitors, and it’s missing an outdoor security camera. We’ll help you decide if SimpliSafe can help keep your family and property safe from break-ins.

View SimpliSafe Packages

Article Overview

SimpliSafe

4.15 / 5
SimpliSafe
Customer Service & Reputation 4.5
Equipment 3.8
Technology 3.5
Value 4.5
Ease Of Use 4.5

Pros

  • Has 6 monitoring stations
  • Excellent customer service
  • Self-installation
  • No contracts
  • Compatible with Amazon Alexa and Google Home
  • 60-day money-back guarantee

Cons

  • Self-monitoring functionality is tied to a monthly payment plan
  • Equipment costs are higher than competitors
  • Website and app do not indicate low battery alert
  • No outdoor security cameras
SimpliSafe equipment

Key Features

  • 6 monitoring stations, so if one goes down (e.g., due to a natural disaster), another is there as a backup
  • Wireless via cell network — no landline or internet needed to function
  • Protects home security and safety, including motion sensors, smoke and carbon monoxide detectors and more
  • SimpliSafe system supports up to 100 sensors
  • No contract required
  • Professional monitoring starts at $14.99 per month
  • BBB rating: A+
  • SimpliSafe’s monitoring station, COPS, contacts you within 60 seconds

Battery Backup

If the power goes out in your home, battery backup will keep your SimpliSafe system on and your home protected. SimpliSafe has a 24-hour battery backup, which is the standard in home security.

SimpliSafe sends a notification when there’s a power outage to keep you up to date on the status of your system. The backup battery is rechargeable, so once power is restored, the battery will recharge back to 24 hours, so it’s ready for any future needs.

Unfortunately, many online forums state that the battery backup lasts less than 10 hours, so it’s not the most dependable

SimpliSafe App Review

Family at the park looking at Simplisafe camera from phone (caption: SimpliSafe App Review)Android App | iOS App

We demo the SimpliSafe app and take you through its capabilities. You’ll find a video of the interface, features compared to other home security apps, pros/cons by users and more in our SimpliSafe app review.

SimpliSafe Camera Reviews

Simplisafe camera on table with app in front on phone in hand (caption: SimpliSafe Camera Review)We review SimpliSafe’s camera offerings, including the indoor SimpliCam and the available outdoor kit add on. The camera integrates with the SimpliSafe security system or you could even use it as a stand alone camera.

Price

Below is a sampling of SimpliSafe’s packages. Visit SimpliSafe’s website to see all packages available.

 Build Your OwnThe FoundationThe EssentialsThe HearthThe KnoxThe Haven
PriceVaries$229$259$374$449$489
Number of Pieces100 maximum4691314
Base Station$114.9911111
Wireless Keypad$69.9911111
Entry Sensor$14.9913364
Motion Sensor$29.9911122
Keychain Remote$24.99111
Smoke Detector$29.99111
Siren$59.99111
Panic Button$19.991
Freeze Sensor$29.991
Water Sensor$19.991
SimpliCam$99.00
Glass Break Sensor$34.99
CO Detector$49.99
Video Doorbell Pro$169.00
Smart Lock$99.00

Monitoring Options

You can purchase a SimpliSafe security system without adding on a monitoring plan; however, the system is almost useless without monitoring. You won’t be able to monitor it yourself or be notified if a sensor triggers unless you pay a monthly monitoring fee. The local alarm siren will still sound without monitoring.

 StandardInteractive
Price Per Month$14.99$24.99
24/7 Professional MonitoringCheckmarkCheckmark
Cellular ConnectionCheckmarkCheckmark
Environmental MonitoringCheckmarkCheckmark
Mobile AppCheckmark
Unlimited Camera RecordingCheckmark
Home AutomationCheckmark

Coupon

Use this link to have our reader discount code applied to your SimpliSafe order.

Do Customers Feel Secure With SimpliSafe?

Positive Reviews

This system, SimpliSafe, appears at the outset to be somewhat intimidating to install (self), but is very friendly. I am very happy with my system and the self install was actually fun. I chose the $25.00/mo plan. There is a one time purchase of hardware (various plans and peripherals) and no service contract. Customer service is also great. Highly recommended. – Roger, Consumer Affairs 8/6/2019

Best customer service i have ever received from a company. easy to get a hold of and love the services provided – Katlynn M., BBB 2/22/2020

Negative Reviews

Company is total jerks to deal with. Have plan with them. They cannot get entire system to work. They have replaced one of my cameras 3 times and it still does not work. This is a web based system and if cameras do not stay connected to internet how confident should we be that any of the system is connected. This leads to the question of how safe are you. The best they could offer today was to cancel monitoring. That is great after you have bought their inferior equipment. – Steve, Consumer Affairs 5/5/2020

Simplisafe does not truthfully advertise their doorbell camera. They fail to mention that you need a mechanical doorbell system and that it doesn’t work with digital doorbell systems. However, the packaging says “Requirements: Existing doorbell setup.” “Works with 8-24VAC.” I’ve met both of these requirements. I was unable to meet the last requirement because it was never mentioned. I’ll be returning this and getting my money back; never spending another dime with Simplisafe. – Jeremy M., BBB 4/25/2020

Our Experience With SimpliSafe

Two of Safe Smart Living’s staff purchased a system for their home and want to share their first-hand experience:

Setting up SimpliSafe was a breeze! The stickies were pre-applied, and removing a tag activated the battery and made it immediately recognizable by the hub. Even more helpful — the stickies are applied in a way that allows for easy removal. You can pull down, and the sensor comes off without leaving residue on the wall. Great for re-positioning, and they included extra stickies for this purpose.

Getting the keypad up and running was also simple. The hub is constantly talking to you and telling you what to do next as you go through the setup process. The manual is easy to read and straightforward and includes helpful explanations of what each sensor does as well as setup instructions. The way the manual is laid out makes it easy to skip over sections that don’t apply (e.g., sensors you may not have as part of your system).

Any New Equipment On The Horizon From SimpliSafe?

SimpliSafe came out with a new equipment design in 2018, and their app and website got a facelift. The new SimpliSafe is more modern and sleek looking. And while they finally introduced the long-awaited indoor camera, we’re still waiting on an outdoor camera option, home automation features and more robust features in the app and website.

SimpliSafe vs Other Companies

See the key differences between SimpliSafe and other leading home security companies.

SimpliSafe vs Abode

  • SimpliSafe has 6 monitoring stations and uses cellular monitoring with broadband as a backup, while Abode has 1 monitoring station and uses broadband with cellular as a backup.
  • SimpliSafe’s panel has 24-hour battery backup; Abode’s is only 6 to 7 hours.
  • Abode is compatible with Z-Wave and Zigbee; SimpliSafe is not.

Compare SimpliSafe and Abode

SimpliSafe vs ADT

  • ADT offers a wider variety of equipment than SimpliSafe, including an outdoor camera.
  • ADT has no equipment fees for introductory systems but requires professional installation with a fee. SimpliSafe charges for its equipment and has a DIY installation.
  • All of SimpliSafe’s plans use cellular monitoring, while ADT requires you to upgrade.

Compare SimpliSafe and ADT

SimpliSafe vs Frontpoint

  • Neither SimpliSafe nor Frontpoint requires long-term contracts, so you can cancel whenever you want.
  • Frontpoint’s equipment lineup is more thorough than SimpliSafe’s, including an outdoor camera.
  • Frontpoint has exceptional customer service.
  • SimpliSafe’s monitoring plan is $20 cheaper per month than Frontpoint’s.

Compare SimpliSafe and Frontpoint

SimpliSafe vs Ring Alarm

  • SimpliSafe has a 3-year warranty, and Ring’s is 1 year.
  • Ring is compatible with Z-Wave and Zigbee devices; SimpliSafe is not.
  • All of SimpliSafe’s plans use cellular monitoring, while Ring’s is broadband.

Compare SimpliSafe and Ring

SimpliSafe vs Protect America

  • SimpliSafe has no long-term contracts, so you can cancel whenever you want. Protect America requires a 3-year contract.
  • Protect America’s equipment lineup is more thorough than SimpliSafe’s, including an outdoor camera.
  • Protect America’s app is much more thorough and has more features than SimpliSafe’s app.

Compare SimpliSafe and Protect America

About SimpliSafe & Its History

SimpliSafe was founded in 2006 by two Harvard Business School students, Chad and Eleanor Laurans. They were inspired to build the brand after friends experienced break-ins but couldn’t find a security system that worked for renters. It wasn’t until 2009 that SimpliSafe launched with its initial funding. Hellman & Friedman LLC bought controlling interest of SimpliSafe in 2018.

Is SimpliSafe The Best Security System?

Home security app (caption: Home Security Systems Reviews)View SimpliSafe Packages

SimpliSafe is widely known because of its advertisements heard on the radio, in podcasts, TV and magazines. But does that mean it’s better than what the lesser-known competition has to offer?

Just because SimpliSafe is a household name doesn’t mean it’s necessarily the best fit for you. You may opt for SimpliSafe over the competition because of its DIY installation, no long-term contracts and low monitoring fees. But if you want an outdoor camera and lower equipment fees, for example, you may want to consider other options. Our experts review over a dozen competitors in our home security systems reviews.

Are you considering SimpliSafe for your home security needs?

About The Author:

Kimberly is our home security expert and has been writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems, and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what’s happening behind the scenes. Her work has appeared in many notable brands, including The New York Times' Wirecutter, Reader's Digest, Forbes, People, Woman's World, and Huffington Post.

In 2018, she had her first child, which opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing, and personally testing products and services.

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