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Total Wireless Reviews 2024: Customer Service, Plans, Promo Codes, And More

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Person holding phone with Total Wireless on screen (Caption: Total Wireless Reviews)Have you been looking at Total Wireless phones or thinking about making the switch over to help cut down on rising cell phone costs? With more than 100 alternative cell phone service providers on the market, you’ve got your work cut out for you when it comes to choices. The good news is, we’re here to give you the low down on not only Total Wireless, but on competing providers as well so you can make an informed decision. We chose Total Wireless as our top pick for the best U.S. coverage in our comprehensive reviews of the top no-contract and prepaid cell phone plans.

Total Wireless logo Visit Total Wireless Website

Total Wireless

Coverage 9.5
Features 9.0
Switchover Process 8.0
Price/Value 9.5
Customer Service 7.0


  • Among the best price for unlimited talk, text, 5GB plan
  • Competitive pricing for family plans
  • Good national coverage with Verizon network
  • Free hotspot device with plan purchase (4G LTE speeds)
  • Excellent variety of phones for purchase, starting at $9.99
  • No activation fee


  • Talk and text only plan more expensive than competitors
  • No data-free music streaming feature
  • Users report poor customer service

Total Wireless Key Features

  • Total Wireless network is Verizon, the largest network in the U.S. (we verified that the Total Wireless coverage map is the same as Verizon)
  • No contracts or activation fees
  • Transfer Wizard app makes switching over relatively painless
  • Family Plans: $95 per month gets you four lines with unlimited talk, text and 100GB of shared high-speed data
  • Add-on 5GB data of high speed for $10 with no expiration
  • Free Mobile Hotspot (UNIMAX U240C) with every activated plan
  • $10 global calling cards with rates as low as 1 cent per minute
  • Also available in select WalMart stores


Plans include unlimited talk and text, and nationwide 5G. Prices reflect an auto-refill discount. This basically means that your service will automatically renew. You cancel at any time with no penalties or fees. While the plans do have unlimited data, there is only a certain amount of high speed data you get. After that’s used up, speed reverts to 2G (very slow). You can purchase additional data in 5GB increments for $10. And you can add global calling to your plan for $10.

Price Per Month $24.70 $33.20 $47.50 $57.00 $80.70 $95.00
Number of Lines 1 1 1 2 3 4
High Speed Data 1GB 10GB 25GB 30GB 60GB 100GB

Consumer Reviews

The online reviews from Total Wireless customers are across the board. The Transfer Wizard app gets largely positive reviews, which is a plus if you’re concerned about all of your existing phone content moving over. Their customer service, however, has more negative than positive reviews. Here’s a sampling of user reviews we found.

Positive Reviews

TOTAL Wireless is a great Wireless service zero issues although may have a slight language barrier it wasn’t anything bad and never had to really call back. This may hold true for other major carriers as well today anyway.. Great Service and prices. Mike B., BBB 2/24/2022

While the customer portal isn’t very mobile friendly (the UI urgently needs a redesign), their customer support is outstanding. In fact, it’s rare to find such competent and helpful people with phone service providers. I needed their help twice and each time my issue was resolved within minutes. Christian M., Trustpilot 10/20/2021


Used them for about a year. Transfered my service to another carrier on the same day that my billing cycle occurred. Since the carrier was switched they would not refund the money paid for the entire month. Keith H., Trustpilot 1/20/2022

I have been trying to get my service repaired for a week. I have spent hours speaking to a number or customer service reps. They just cannot get it done. Dale K., BBB 5/9/2022

Is Total Wireless That Easy to Switch Over?

The Total Wireless Bring Your Own Phone process is easier than many other services. Check out the video below to learn more about how simple it is to switch your existing phone over to Total Wireless.

Not Sold on Total Wireless?

Visit Total Wireless Website

We know, there are SO many plans out there these days that claim to save you a ton of money. It’s hard to know which one is best for your specific needs. Check out our showdown of the top no-contract and prepaid cell phone plans. And for another comparison, check out our reviews of the big network plans, which include Verizon, AT&T, Sprint, T-Mobile and more.

Sally Jones

While attending the University of North Carolina at Chapel Hill’s graduate school for journalism and public relations, Sally began a long career researching and writing about hard-to-understand topics, such as insurance and finance. Her additional experience in marketing, fundraising, public relations and financial planning at various foundations and nonprofit organizations over the years has given her the practical tools to inform consumers about making the smartest business and personal financial decisions. Her work has appeared in many notable media outlets, including The Washington Post, Entrepreneur, People, Forbes, Huffington Post, and more. Speaking of smart living — growing up in the (at-the-time) per-capita murder capital of the U.S. (Richmond, VA) taught her a thing or two about the need for personal and home safety. Sally stays on top of all the latest gadgets and services to protect her and her teenage daughters from potential predators and thieves. And she brings this knowledge to every article she writes.

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