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Total Wireless Reviews: Coverage You Can Count On?

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Person holding phone with Total Wireless on screenHave you been looking at Total Wireless phones or thinking about making the switch over to help cut down on rising cell phone costs? With more than 100 alternative cell phone service providers on the market, you’ve got your work cut out for you when it comes to choices. The good news is, we’re here to give you the low down on not only Total Wireless, but on competing providers as well so you can make an informed decision. We chose Total Wireless as our top pick for the best U.S. coverage in our comprehensive reviews of the top no-contract and prepaid cell phone plans.

Total Wireless logo Visit Total Wireless Website

Review Overview

Coverage
Features
Switchover Process
Price/Value
Customer Service

4.3/5.0

Total Wireless has excellent U.S. coverage and some incredible pricing for several of their plans. Their add-on data cards and free mobile hotspot features are a huge plus. But Total Wireless falls short in the customer service department. There are simply too many user complaints for us to ignore.

Total Wireless Key Features

  • Total Wireless network is Verizon, the largest network in the U.S. (we verified that the Total Wireless coverage map is the same as Verizon)
  • No contracts or activation fees
  • Transfer Wizard app makes switching over relatively painless
  • Family Plans: $100 per month gets you four lines with unlimited talk, text and 25GB of shared high-speed data
  • Add-on 5GB data cards for $10 with no expiration
  • Free Mobile Hotspot (UNIMAX U240C) with every activated plan
  • $10 global calling cards with rates as low as 1 cent per minute
  • Available in select WalMart stores

Pros

Cons

  • Among the best price for unlimited talk, text, 5GB plan
  • Competitive pricing for family plans
  • Good national coverage with Verizon network
  • Free hotspot device with plan purchase (but it’s only 3G)
  • Excellent variety of phones for purchase, starting at $9.99
  • No activation fee
  • Talk and text only plan more expensive than others
  • Total Wireless compatible phones must be Verizon compatible to switch over
  • No data-free music streaming feature
  • Users report poor customer service

Pricing

Total Wireless plans offer a 5% discount if you use autopay each month. All of the following plans include unlimited talk and text.

Total Wireless Pricing Best Value  Best Value
Price Per Month$25$35$60$85$100
Number of Lines11234
4G LTE DataNone5GB15GB20GB25GB

Coupon

Get 30% off Total Wireless Phone Bundles with promo code TW30OFF until November 30, 2017, just use this link to get started.

How Do Customers Chime In?

The online reviews from Total Wireless customers are across the board. The Transfer Wizard app gets largely positive reviews, which is a plus if you’re concerned about all of your existing phone content moving over. Their customer service, however, has more negative than positive reviews. Here’s a sampling of user reviews we found.

Positive Total Wireless Reviews

We have been with Totalk [sic] Wireless for about a year and a half. We love it and have never had a problem with our phones or service. We switched from straight talk and it saves us 34.00 a month for 2 lines. Tracfone owns both straight talk and total wireless. We get a card and put it in reserve every time our 30 days is about up and it always goes on our phone on time. You get a text message that says thank you for adding a plan and it tells your service end date. We have great phone service too as all their total wirelse’s [sic] phones use verizon towers .I wold [sic] recommend total wireless. – Mymarine67, Walmart.com 7/15/2017

Worked great! I will never “bluetooth” my contacts & files over to another phone again when I can use an easy app like this that does so much more. – Anonymous, Google Play App Store 12/31/2016

Negative Total Wireless Reviews

I tried to activate my phone four different times. Each time there was no record of the previous information I provided. One customer service rep signed me up for straight talk by mistake even though I called Total Wireless costumer service. They could not port my number. Customer service is terrible. They charged my credit card but had no record of doing that. My credit card company contacted them and they refused to speak with them. – ReallyBad, Walmart.com 8/17/2017

I got all the way. Said transfer was complete. All my messages and calls transfered [sic]. But I still can’t call or text anyone from the phone I transfered to both total wireless phones. – Anonymous, Google Play App Store 3/10/2017

Is Total Wireless That Easy to Switch Over?

The Total Wireless Bring Your Own Phone process is easier than many other services. Check out the video below to learn more about how simple it is to switch your existing phone over to Total Wireless.

Not Sold on Total Wireless?

Visit Total Wireless Website

We know, there are SO many plans out there these days that claim to save you a ton of money. It’s hard to know which one is best for your specific needs. Check out our showdown of the top no-contract and prepaid cell phone plans. And for another comparison, check out our reviews of the big network plans, which include Verizon, AT&T, Sprint, T-Mobile and more.

Would you recommend Total Wireless, or another service?

Sally is a passionate writer but her interests do not stop there. She spends a lot of time daydreaming about the beach, however, she spends most of her time taking advantage of all the activities her town has to offer in the foothills of the Blue Ridge Mountains.

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