American Home Shield vs Old Republic: Which Offers More Coverage & Better Customer Service?

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Home warranties are confusing with all the fine print and location-based coverage. Your experiences with technicians can vary depending on who is available near you. But which of these two companies generally offers better coverage and has a better reputation?


The table below displays what appliances and systems can be covered for each company.

 American Home ShieldOld Republic
Additional RefrigerationCheckmarkCheckmark
Air ConditioningCheckmarkCheckmark
Clothes Washer & DryerCheckmarkCheckmark
Water HeaterCheckmarkCheckmark
Built-In MicrowaveCheckmarkCheckmark
Garbage DisposalCheckmarkCheckmark
Free-Standing Ice MakerCheckmarkCheckmark
Instant Hot-Cold Water DispenserCheckmarkCheckmark
Trash CompactorCheckmarkCheckmark
Central VacuumCheckmarkCheckmark
Garage Door OpenerCheckmarkCheckmark
Smoke DetectorCheckmarkCheckmark
Built-In Food ProcessorCheckmark
Ceiling FanCheckmarkCheckmark
Sump PumpCheckmarkCheckmark
Septic PlumbingCheckmarkCheckmark
Well PumpCheckmarkCheckmark
Pool/Spa EquipmentCheckmarkCheckmark
Stand Alone FreezerCheckmark
Kitchen Exhaust FanCheckmarkCheckmark
American Home ShieldOld Republic

As you can see, American Home Shield (AHS) covers more appliances and systems than Old Republic.American Home Shield logo

Winner: American Home Shield


Pricing for the companies can vary based on location, so please check with the company for your specific state.

American Home Shield Plans

Below are the details for AHS’s Appliances and Systems plans. They also offer a Build Your Own plan, where you can choose 10 or more items from the Appliance and/or Systems plans to be covered. There is also a Combo plan, which includes everything in both the Appliances and Systems plans.

Systems PlanAppliance Plan
Air Conditioning w/ DuctworkRefrigerators
Heating w/ DuctworkRanges/Ovens/Cooktops
ElectricalClothes Washers
DoorbellsClothes Dryers
Smoke DetectorsDishwashers
Ceiling FansBuilt-In Microwave Ovens
Plumbing (Including Stoppages)Trash Compactors
Water HeatersFree-Standing Ice Makers
Garbage DisposalsGarage Door Openers
Instant Hot/Cold Water DispensersBuilt-In Food Centers
Central Vacuums

Optional Add-Ons

All of these add-ons cost extra and are available for any plan.

  • Pool/spa
  • Electronic extended warranty
  • Guest unit
  • Well pump
  • Septic plumbing

Old Republic Plans

 Standard Home Seller CoverageStandard CoverageUltimate ProtectionPlatinum Protection
Primary Gas, Oil or Electric HeaterCheckmarkCheckmarkCheckmarkCheckmark
Air Conditioner/CoolerCheckmarkCheckmarkCheckmarkCheckmark
Drain Line StoppagesCheckmarkCheckmarkCheckmarkCheckmark
Plumbing Pipe LeaksCheckmarkCheckmarkCheckmarkCheckmark
Water HeaterCheckmarkCheckmarkCheckmarkCheckmark
Built-In Jetted Bathtub Motor & PumpCheckmarkCheckmarkCheckmarkCheckmark
Recirculating PumpCheckmarkCheckmarkCheckmarkCheckmark
Instant Hot/Cold Water DispenserCheckmarkCheckmarkCheckmarkCheckmark
Garbage DisposalCheckmarkCheckmarkCheckmarkCheckmark
Water Pressure RegulatorCheckmarkCheckmarkCheckmarkCheckmark
Sump PumpCheckmarkCheckmarkCheckmarkCheckmark
Electrical SystemCheckmarkCheckmarkCheckmarkCheckmark
Exhaust, Attic, Ceiling, Whole House FansCheckmarkCheckmarkCheckmarkCheckmark
Garage Door OpenerCheckmarkCheckmarkCheckmarkCheckmark
Central VacuumCheckmarkCheckmarkCheckmarkCheckmark
Rekey ServiceCheckmarkCheckmarkCheckmark
Trash CompactorCheckmarkCheckmarkCheckmarkCheckmark
Kitchen Exhaust FanCheckmarkCheckmarkCheckmarkCheckmark
Built-In Microwave OvenCheckmarkCheckmarkCheckmarkCheckmark
Washer/Dryer/Kitchen Refrigerator (w/ Ice Maker)CheckmarkCheckmarkCheckmark

Ultimate Protection also includes: ultimate enhancements, refrigerant recapture, reclaim and disposal, code upgrades, permits, haul away, cranes, improper installation and mismatched systems.

Platinum Protection also includes: everything included in Ultimate Protection, increased coverage for plumbing items/stoppages, manufacturer’s warranty and specific HVAC systems and modifications.

Optional Add-Ons

All of these add-ons cost extra and are available for any plan.

  • Pre-season HVAC tune-up
  • Swimming pool/spa equipment
  • Limited roof leak repair
  • Additional refrigeration units
  • Well pump
  • Enhanced slab leak limit external pipe leak coverage
  • Septic tank pumping/septic systems

We can’t compare pricing since it varies based on location, but we can compare plans. We like that you can create your own plan through AHS, so you aren’t paying for appliances or systems that you don’t have in your home. However, you may like Old Republic’s detailed plans to cover your list of appliances and systems. This is a tie depending on your wants.

Winner: American Home ShieldOld Republic (Tie)

Available In More States

Old Republic only covers 23 states, while American Home Shield covers all but Alaska. American Home Shield is the winner for this category since it’s available in more states.American Home Shield logo

Winner: American Home Shield

Customer Service & Reputation

American Home Shield has a B rating from the Better Business Bureau, and Old Republic has an A+. AHS customers complain about appliances and systems being repaired over and over instead of having them replaced. Additionally, customers say they spend a lot of time on the phone trying to get claims approved.

Old Republic isn’t free of customer complaints either. Customers say they don’t always get the best contractors, and there are many negative reviews stating customers’ displeasure with their service.

We found thousands of AHS customer reviews and only hundreds for Old Republic. AHS also had more of a balance of positive to negative reviews, while Old Republic’s were mainly negative, which is why AHS wins this category.American Home Shield logo

Winner: American Home Shield

Our Final Verdict

American Home Shield is better than Old Republic. It offers more coverage in more states and has more balanced customer service reviews. To see how the two companies stack up against other national home warranty providers read our Best Home Warranty Comparison where we compare more than 15 companies.American Home Shield logo

Overall Winner: American Home Shield

If you’d like to learn more about these companies, read our individual reviews on American Home Shield and Old Republic, which include pros, cons, key features and customer testimonials.

Which company would you choose and why?

About The Author:

Kimberly is our home security expert and has been writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems, and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what’s happening behind the scenes. Her work has appeared in many notable brands, including The New York Times' Wirecutter, Reader's Digest, Forbes, People, Woman's World, and Huffington Post.

In 2018, she had her first child, which opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing, and personally testing products and services.

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