Nest Secure Review: Is High Performance Worth The Cost?

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Nest Secure door sensor on door (caption: Nest Secure Review)Want a home security system that can connect to your smart thermostat, door lock, cameras and more? Nest Secure might be the security system for you. It offers attractive, modern equipment, and it’s easy to set up. But is Nest really worth its high price tag?

Visit Nest’s Website

Article Overview

Nest Secure

4.05 / 5
Nest Secure
Customer Service & Reputation 4.5
Equipment 4.0
Technology 3.5
Value 3.5
Ease Of Use 4.8

Pros

  • Stylish design
  • 30-day money back guarantee
  • Professional monitoring is optional
  • Self-installation
  • No-contract option available
  • Compatible with Amazon Alexa and Google Home

Cons

  • More expensive than competitors
  • No BBB accreditation, A- rating
  • Not compatible with as many devices as competitors
  • Only 1 monitoring station (run by Brinks)
  • You must pay 100% of the contract, even if you cancel

Nest Secure product on tableKey Features

  • Has only 1 monitoring station (provided through Brinks)
  • Broadband (internet) monitoring
  • Customer service options: live chat, phone, community and Twitter
  • BBB rating: A-
    • Not accredited from the BBB, which is rare since most competitors are. There is most likely one of two reasons for this:
      • Nest has not sought out accreditation, or
      • Nest does not meet BBB standards
  • 2-year warranty
  • Four ways to arm/disarm the system: using the Nest Tag, Nest app, Google Assistant or entering a passcode
  • Remind Me alerts to help you remember to arm your system
  • Use Nest Tags for visitors, and set times when they can enter your home (i.e., allow the dog walker in during dog walking hours)
  • 12-hour battery backup
  • Smash protection: if an intruder destroys the base station, the distress signal still goes through

App Features

Android App | iOS App

Below are typical functions you can control within a home security app. The included column lists those supported by the Nest Secure app. Please know that to use some of the features you must have certain equipment. For example, you cannot lock/unlock doors unless you have smart locks in place that are compatible with your security system.

FunctionIncluded
Arm/Disarm SystemCheckmark
Smart Plug ControlCheckmark
Lock/Unlock Smart DoorsCheckmark
View Camera Live StreamCheckmark
Camera Controls (Pan, Tilt, Zoom)Checkmark
View Recorded VideoCheckmark
View Doorbell CameraCheckmark
Image Sensor Images
Event HistoryCheckmark
Weather
Smart Thermostat ControlsCheckmark
Control LightsCheckmark
Create Programs/SchedulesCheckmark
Garage Door Control
GeofencingHome/Away Assist
Multi-Factor AuthenticationCheckmark

Price

  • $399 for:
    • 1 Nest Guard (Base Station)
    • 2 Nest Detect (Door/Window Sensor and Motion Sensor)
    • 2 Nest Tag (Key Fob)

Purchase additional equipment:

Monitoring

Nest’s monitoring is provided by Brinks Home Security. Brinks is best-known for its armored trucks that transport large amounts of cash. In 2010, it merged with Tyco, the parent company of ADT, and began offering home security. Brinks monitoring is broadband with cellular as a backup.

  • 1st month: free
  • 3-year agreement: $19/month
  • Month-to-month: $29/month

What Do People Think Of Nest Secure?

Positive Reviews

This is a very user friendly system for home security. I recommend over other platforms (I’ve used or am familiar with several different brands). This one is by far the most user friendly and reliable from my standpoint. And it integrates well with all components (cameras, sensors, door lock, etc). – Huebert, Best Buy 12/27/18

Set up is a breeze, the nest app walked me through how to set up and find the best locations in my home. Since getting it both my wife and I have more peace of mind, and I get more sleep at night. Not to mention I like not having to go check out the house every time something goes bump in the night. I just set the secure and it does the rest. Easy to use, great functionality, wonderful design. – ;Akkad;kid;k, The Home Depot 12/8/2018

Negative Reviews

I decided to pay about $1800 buying all the different Nest products instead of paying a monthly fee for home security. Worst decision ever!! Took me all day to get everything connected wireless and out of the 1 month that I’ve had it, I bet it’s been online 1 full day!! It just seems that every day you’re trying to get something back online.. The idea of how it should work was great but it would be easier just to pay the $60 monthly to a provider – JMHuff80, Best Buy 9/03/18

My husband and I feel we got scammed by Nest. Our two road bikes (worth $15k) were stolen out of our garage. We saw that the thieves were caught on Nest. We reported all this to the police, who asked for the video footage so they could attempt to ID the thieves as well as be able to keep a better lookout for the persons and bikes.

This is the first incident we’ve had that we wanted to actually use our Nest footage. We had the basic version of Nest and when we went to export the footage, we were prompted to purchase the upgraded version of Nest for export capability, so we did. Nest then upgraded the software, which DELETES THE STORED FOOTAGE. We called Nest, talked to support, and received a confirmation email from them about this – apparently this is what their software does (without warning!). They acknowledged it’s a problem and makes no sense — since this is obviously a sales tactic for when you have video you want to be able to access.

Thanks to this major flaw, our security camera proved worthless when we actually needed it, and now we have no chance of catching the thieves. Nest offered us a $200 credit…. what a joke. – TAB, The Home Depot 8/7/2018

How To Install Nest Secure

See how easy it is to set up your Nest Secure system.

How Does Nest Compare?

Nest is more expensive, but it is a dependable system that can help secure your home. We’re disappointed that it only has 1 monitoring station, which is a key reason why it’s not a top pick for us. We recommend 2+ monitoring stations to help keep you protected in case one experiences some down time. You can read about Nest’s competition in our home alarm company reviews.

Would you buy Nest Secure?

About The Author:

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing and personally testing products and services.

Kimberly has been writing about security and safety since 2013, covering subjects such as home security and automation, identity theft protection, home warranties, medical alert systems and more. In 2018, she had her first child, and that opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Security is a passion of hers, and she knows it isn’t a one size fits all category. With every piece she writes, her goal is to help our readers find the best fit for their unique needs.

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