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Link Interactive offers home security at a competitive monthly price. Unlike most providers, you don’t start with bundled equipment packages. Instead, they let you customize your system to fit your home. This way, you pay only for what you need.
But how does it stack up to the competition? Our home security experts dive in and review this provider with all the details you’ll need to make an informed decision.
- Consumer Reviews
- Key Features
- Our Link Interactive Security Review
- Plans, Pricing & Contracts
- Monitoring Plans
- Link Interactive Home Security Reviews By Other Users
- Frequently Asked Questions
- Is Link Interactive The Best?
Link Interactive Review
Product Name: Link Interactive
Product Description: Link Interactive is a smart home security product that is DIY only (i.e. no professional installation is available). They offer cellular monitoring (the most secure form of monitoring) on all their plans and support Z-Wave to connect your home automation equipment.
Link Interactive offers a solid home security offering. All of their plans include cellular monitoring, which is the most secure form of monitoring. They offer a 30-day money back guarantee, Alexa and Google Home compatibility, and DIY installation (there is no professional install option). They’re pricing is relatively competitive, however a monitoring contract is required (1-3 year commitment). While this does lower the initial price, it locks you in to monthly payments, and you must pay 75% of the contract if you cancel.
Ease Of Use
- Has two monitoring stations
- 30 day money-back guarantee
- All plans have cellular monitoring
- Compatible with Amazon Alexa and Google Home
- DIY self-installation
- One, two, or three-year monitoring contract required
- Customers report some installation hiccups
- You must pay 75% of the contract even if you cancel
This is the aggregate score of reader reviews we’ve received. Have a good or bad experience with Link Interactive? Feel free to leave your own review in the comments. Please note that only ratings with valid review content will be published and counted.
- Two monitoring stations, so if one goes down (e.g., due to a natural disaster), another is there as a backup
- Cellular monitoring for all plans
- Customer service options: phone, live chat, email and FAQs
- BBB: A+ rating: accredited business with 4.44/5.00 stars (out of 41 customer reviews)
- Smash & Crash Protection: if an intruder destroys the hub or keypad, the distress signal still goes through
- Link Interactive app lets you monitor your system while away
- Z-Wave connectivity (a wireless communication protocol) to home automation equipment
- Three-year warranty
If the power goes out in your home, battery backup will keep your Link Interactive system on and your home protected. Link Interactive has an eight-hour battery backup for its 2Gig Go!Control panel and 24-hour battery backup for its IQ Panel 2 (24 hours is the standard in home security).
As soon as the power goes out, Link Interactive sends you a text alerting you of the outage. The battery backup will automatically kick in. The backup battery is rechargeable, so once power is restored, the battery will recharge back to eight or 24 hours, so it’s ready for any future needs.
The entire system will continue to work during a power outage unless the equipment requires a high-speed internet connection or AC power (e.g., cameras). Door/window sensors, motion sensors, glass break sensors, etc., don’t require internet or AC power, so they’ll work with battery backup and you’ll be informed of any triggers to these devices.
Below are functions you can control within the Link Interactive home security app (powered by Alarm.com, our experts explain this platform). Please know that to use some of the features you must have certain equipment. For example, you cannot lock/unlock doors unless you have smart locks in place that are compatible with your security system.
- Arm/disarm entire system or individual sensors
- View detailed event history and alerts
- Updated weather forecast
- Geofencing, which automatically adjusts your security and automation equipment after you’ve left a set radius of your home or “geo-fence”
This video explains the Link Interactive Geofencing feature, which ties together your location with smart alerts and home automation functionality so you can be more secure and save energy at the same time.
- Lock/unlock doors (including opening/closing garage door)
- Control thermostat
- View live stream
- View recorded video
- View doorbell camera
Not Supported By App
- Smart plug control
- Create programs/schedules
Our Link Interactive Security Review
We take you through the sign-up process and installation all the way through to using the Link Interactive home security system.
Signing up is relatively straightforward. Just visit the Link Interactive website, and you can get a free quote based on your home security needs. You’ll be able to select from pre-set packages or design your own. The equipment will then get shipped to your home where you’ll be able to install it yourself (they offer installation guides and video tutorials), with phone support if necessary.
The Installation Process
Installing the Link Interactive home security system is very similar to other DIY systems. You plug in your base station and go through the guided setup process, and connect sensors to your system such as door/window sensors, motion sensors, etc. using the included peel-and-stick adhesives (these allow you to later relocate the system without damaging your drywall).
It only took us a few hours to get everything up and running, although we’ve heard reports that some customers experienced hiccups during this process and spent too much time on the phone trying to get things resolved.
Using The Alarm System
The Link Interactive alarm system is relatively straightforward to use. The newer control panels are touchscreen, which means you’ll be able to control your system like you would via a tablet. There is also a smartphone app that supports many of the features of the panel and even some additional ones. The Link Interactive system is controlled by Alarm.com technology.
In our experience the system was easy to use and manage, and with the Qolsys Panel pretty much the same functionality as other providers that use Alarm.com technology.
Link Interactive Customer Service Review
In our experience the customer service is hit or miss. It can be great if you get a technician that knows what they’re talking about and has a simple task like helping you place a carbon monoxide detector. But it can be a nightmare if you’re dealing with finance and trying to adjust or get out of your Link Interactive contract.
Unlike most home security companies, Link Interactive doesn’t have pricing plans that bundle equipment at a discount. You individually select the equipment you need and then select a corresponding monitoring plan. The advantage here is that you don’t have to pay for equipment you don’t need. It’s also easy to add on components later.
Link offers three monitoring plans. All are 100% cellular with two-way voice to monitoring station and include intrusion, fire, crash & smash, and smoke, fire, and CO detection. The Gold plan offers home automation services and the Elite plan has HD video monitoring and analytics.
- Standard: $30.99
- Gold: $39.99
- Elite: $7.99
We wanted a home security system for our house and I chose Link Interactive because they offered the best equipment at the best price. Their representatives were good, and the installation was simple and straightforward. The quality of the equipment is very good, too. I customized the package and got the right amount of doors and window sensors. We had an issue with one sensor, but they sent me a new one. My house was broken into two years ago, and so Link Interactive has been a good sense of security. I feel a lot more secure now. Overall, it is simple and reliable. – William, Consumer Affairs 3/23/2020
Best service from ANY company, not just security, but ANY company. Very prompt, knowledgable, courteous, and very helpful. This includes support and alarm monitoring. I recommend them to everyone. – Nicholas M., Yelp 5/29/2018
Link Interactive’s salesperson did not tell me that their equipment had to be mounted. Plus the equipment came with totally different cameras than what I asked for. I didn’t want the service anymore and I shipped their equipment back. They charged me for the equipment and I never got refunded. – Shakia, Consumer Affairs 4/20/2020
After 4 years using this service in 3 locations I have to look back and realize how many problems and wasted money went to this company. The “bonus” they gave me “expired” before I could use it. The “suspension” I put on the service to switch locations started back up automatically without notice. Even when I went to cancel my month-to-month contract they said they can’t stop the service until I pay the full balance (which must be illegal), so I fought that, and they are threatening to send my bill to collections the very day they unnecessarily strung my contract out til. – Jaron A., Yelp 10/21/2019
Here are our responses to questions about Link Interactive, the system, equipment, and usage we get asked frequently from our readers. Got your own? Ask us in the comments.
Are Link Interactive Sensors Compatible With Ring Security?
Ring has listed a table of sensors compatible with its system, sorted by manufacturer. You’ll want to look up the manufacturer of the Link Interactive sensor you wish to integrate with Ring Security and see if it’s on this table. Still unsure? Feel free to ask us in the comments.
Do I Need Cell Service For Link Interactive To Work?
Link Interactive uses cellular monitoring (the best, most secure kind), but that does not mean you have to be subscribed to a cell phone plan to use it. You will need to live in an area that is capable of cellular reception, however, so the Link Interactive system can communicate with its monitoring station.
How Can I Cancel My Service?
Not happy with Link Interactive? If you’re within the initial 30-days of signing up, they have a money back guarantee. If you’re outside this window, the cancellation fee will depend on the type of plan you signed up and your remaining balance.
Link Interactive requires customers to pay 75% of their remaining contract balance upon cancellation.
Is Link Interactive The Best?
Link Interactive has a lot of things going for it. It has 100% customizable plans, many equipment options, and all plans have cellular monitoring. However, its customer service isn’t as highly touted as our top picks, and it has a shorter warranty period.
So how does it fare versus the competition? Find out if it made our experts’ picks for best home security system.
Think you might give Link Interactive a try? Or leaning towards another provider? Let us know in the comments!Tagged With: Review