DIRECTV Review: Is This Satellite Behemoth Worth the Price?

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Finger pushing button on TV remoteDIRECTV or DISH? That’s the question we all face today. If you’re looking for satellite TV, these are your best options. This article is dedicated to everything DIRECTV. While there are many things to like about DIRECTV, including diverse channel selection and constant innovations, there are some things you may dislike. We’ll go over the features, pricing, pros and cons, plans and more in our DIRECTV Reviews.

DIRECTV Authorized DealerVisit DIRECTV’s Website | Call: 855-692-6985

DIRECTV

4.05 / 5
DIRECTV
Customer Service & Reputation 3.5
Price 3.8
Channels Available 4.5
DVR Features 4.5

Pros

  • Record up to 5 shows and movies at a time with Genie
  • Watch different recordings and shows at the same time in different rooms
  • 325+ channels
  • Genie recommends new shows to watch

Cons

  • Cannot fully customize your own package
  • 24-month contract
  • Similar packages from DISH are less expensive
  • Weather can affect satellite signal (true of all satellite services)

What is DIRECTV?

DIRECTV is a satellite TV provider. They offer Internet and phone services as well. With DIRECTV, you can watch, record, pause, rewind and fast forward your shows and movies. DIRECTV is often compared to DISH since they are the two leading satellite TV providers. To see how DIRECTV compares against DISH, check out our comparison article.

Pricing

DIRECTV prices are listed below as well as DIRECTV bundles. In February 2016 we looked at pricing and when we checked back in November 2016 prices had increased 56% to 75%. DIRECTV used to give bigger discounts for the first 12 months of service, but those prices have doubled from February to November 2016.

DIRECTV PackagesPriceNumber of Channels
SELECT™$90/month ($50/month the first 12 months)150+
ENTERTAINMENT™$101/month ($55/month the first 12 months)155+
CHOICE™$115/month ($60/month the first 12 months)185+
XTRA™$124/month ($70/month the first 12 months)230+
ULTIMATE™$134/month ($75/month the first 12 months)245+
PREMIER™$187/month ($125/month the first 12 months)325+

Deals

DIRECTV Review

Below are some other key components to DIRECTV.

Customer Service

Like all big name companies, DIRECTV has plenty of negative comments regarding their customer service. But when you look at the competition (DISH) they do too. So although they aren’t outstanding, they also aren’t completely worse than others. It’s up to you to decide if their customer service is worth the price. Just check out some of the comments on this page to see what we’re talking about.

DIRECTV Genie

The Genie is DIRECTV’s premium HD DVR. It records up to 200 hours of HD TV, records up to 5 shows at once and can be programmed for viewing on a 4K TV. This gives great video and viewing experiences. Watch the video below to learn more about DIRECTV Genie. Also, be sure to read our review of DIRECTV’s Genie.

Can I Move DIRECTV to My New House?

Moving your DIRECTV service to your new home is relatively simple. All you have to do is call them to schedule your move-in date and ask about the Movers Deal. Then, pack up your receivers, remotes and TVs and move them with you. Your satellite dish can stay at your old home. Although this sounds easy, we cannot speak to DIRECTV’s timeliness. (We’ve all been there before, taken a half day off work to be there for a delivery or installation and the person never comes. We are unsure on their performance and promptness.) Reports suggest this may be due to AT&T using third party contractors since the acquisition.

Customer Reviews

Positive Reviews

My entire experience was exceptional. All the representatives I spoke to were really great. We were so excited about the package that we signed up for especially since we received a really good deal on the sports package. Unfortunately, we found out that our apartment complex wouldn’t allow any additional services needed for installation. Sadly, we had to cancel because of this. We will soon be moving back to the south and we look forward to establishing services during that time. Keep up the good work, to all the reps that assisted us during this process. -Bedelia, Consumer Affairs 9/10/2015

I have had a great experience with them so far.   I have had excellent service, calls returned promptly – problems dealt with immediately.  I cannot complain. -Sandy, Yelp 1/9/2014

Negative Reviews

20 minutes on hold, constantly repeating itself with DirecTV commercials and superiority, while in the phone queue to cancel service call. -Jack, Consumer Affairs 2/12/2016

The only reason DirectTV is getting one star is because zero stars is not an option.  This company loves to nickel and dime the shit out of everything.  They only thing they are generous with is their crappy music they play while you are on hold for an hour.  On top of that the reception sucks.  I would rather rely on the old fashioned bunny ears for television than DirectTV, at least the bunny ears are more reliable. -Michael, Yelp 2/11/2016

Should I Get DIRECTV?

Visit DIRECTV’s Website | Call: 855-692-6985

Honestly, that’s up to you. Did you know that one in six adults watch at least 40 hours of TV per week? That number clearly shows that TV is a main form of entertainment for many of us. We all have our own tastes when it comes to what we watch on television. For example, most of what I watch can be done on Hulu or Netflix for under $20/month. However, if you’re a sports fanatic or like to watch the news daily, satellite TV may be the way to go. We suggest you make a list of what you want to watch and compare that list against other companies and packages. That way you are getting what you want for the least amount of money.

Have you had satellite TV before? Did you love it or hate it?

About The Author:

Kimberly is our home security expert, and has been researching and writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what's happening behind the scenes.

In 2018, she had her first child, and that opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing and personally testing products and services.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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Kimberly JB
May 23, 2019 3:15 pm

DIRECTV does not offer internet directly. They merged with AT&T and customers are able to bundle their internet bill through AT&T with their DIRECTV bill.

I just purchased a new home and contacted Centurylink, Dish and Directv for internet quotes. (We weren’t interested in satellite TV.) Centurylink ended up offering us the best deal. Directv confused me more than anything else and I was a bit frustrated that I couldn’t find much information on their website. So I feel your pain.

Jill S
May 23, 2019 10:14 am

Does DIRECTV offer an internet service or are they just partnering with internet providers? I’m confused by their marketing materials.

BruceR
December 30, 2016 6:42 pm

I hardly ever watch TV and when I do it’s on my Apple TV!