Frontpoint Review: Are They The Ones To Beat?

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Family on sofa with security camera and eqiupment on table (caption: Frontpoint Review)Frontpoint has security and automation equipment to help protect your home. The service and equipment are top-notch, and the DIY setup is a breeze. And now, it offers month to month agreements which makes it convenient for both homeowners and renters.

Visit Frontpoint’s Website

Article Overview

Frontpoint

4.7 / 5
Frontpoint
Customer Service & Reputation 4.8
Equipment 4.8
Technology 4.8
Value 4.5
Ease Of Use 4.8

Pros

  • Has 2 monitoring stations
  • 30-day risk-free trial
  • All plans have cellular monitoring
  • Known for its excellent customer service
  • Compatible with Amazon Alexa and Google Home
  • Self-installation
  • No long-term contract

Cons

  • Higher monitoring fees
Frontpoint Equipment on white background

Key Features

  • 2 monitoring stations, so if one goes down (e.g., due to a natural disaster), another is there as a backup
  • Cellular monitoring for all plans with internet as a backup
  • Customer service options: live chat, phone and FAQs
  • BBB rating: A+
  • Pet-friendly motion sensors ignore the motion of most pets less than 40 pounds
  • Crash & Smash Protection: if an intruder destroys the hub or keypad, the distress signal still goes through
  • Frontpoint security app lets you monitor your system while away
  • Z-wave connectivity (a wireless communication protocol) to home automation equipment
  • 3-year warranty
  • Can also get a medical alert system through Frontpoint (or consider one of the many other alert systems we review)
  • Frontpoint has a Setup Wizard that guides you through the installation process and claims to take less than 30 minutes
  • Frontpoint monitoring station, Rapid Response, averages a 15-30 second response time
  • Month to month agreement, no long-term contract

Battery Backup

If the power goes out in your home, battery backup will keep your Frontpoint system on and your home protected. Frontpoint has a 24-hour battery backup, which is the standard in home security.

Frontpoint sends a notification when there’s a power outage, and it sends follow up messages keeping you up to date on the status of your system until power is restored. The backup battery is rechargeable, so once power is restored, the battery will recharge back to 24 hours, so it is ready for any future needs.

The entire system will continue to work during a power outage unless the equipment requires a high-speed internet connection (e.g., cameras). Door/window sensors, motion sensors, glass break sensors, etc. do not require a high-speed internet connection, so they will work with battery backup and you will be informed of any triggers to these devices.

App Features

Android App | iOS App

Below are typical functions you can control within a home security app. The included column lists those supported by the Frontpoint app. Please know that to use some of the features you must have certain equipment. For example, you cannot lock/unlock doors unless you have smart locks in place that are compatible with your security system. Learn more about the Frontpoint app.

FunctionIncluded
Arm/Disarm SystemCheckmark
Arm/Disarm By SensorCheckmark
Smart Plug Control
Lock/Unlock Smart DoorsCheckmark
View Camera Live StreamCheckmark
Camera Controls (Pan, Tilt, Zoom)
View Recorded VideoCheckmark
View Doorbell CameraCheckmark
Image Sensor ImagesCheckmark
Event HistoryCheckmark
WeatherCheckmark
Smart Thermostat ControlsCheckmark
Control LightsOn/Off Only (No Scheduling)
Create Programs/SchedulesCheckmark
Garage Door ControlCheckmark
GeofencingCheckmark
Multi-Factor AuthenticationCheckmark
Add/Change Security CodesCheckmark
Move SystemCheckmark
Contact SupportCheckmark
Purchase EquipmentCheckmark
Manage & Pay For MonitoringCheckmark

Price

Below are the packages Frontpoint offers. You can also purchase additional sensors for an extra fee, which you’ll see listed next to the device. There is also a Build Your Own option, which is à la carte style. Add up the total of your selected equipment and that’s your equipment fee.

Package NameSafe Home StarterSafe Home EverydaySafe Home PlusSafe Home SelectSafe Home Preferred
Price$255.96$295.94$319.94$383.92$479.90
Control Panel Hub ($199.99 each)11111
Keypad ($49.99 each)11111
Door/Window Sensor ($19.99 each)23345
Motion Sensor ($29.99 each)1222
Glass Break Sensor ($44.99 each)211
Smoke & Heat Sensor ($44.99 each)11
Indoor Camera ($99.99 each)1
Premium Indoor Camera ($193.99 each)
Outdoor Camera ($167.50 each)
Doorbell Camera ($149.99 each)
Digital Doorbell Adapter ($10.99 each)
Yard Sign ($3.99 each)11111
Window Decals - set of 5 ($3.99 each)11111
Door Stickers ($3.99 each)11111
Garage Door Tilt Sensor ($22.99 each)
CO Sensor ($69.99 each)
Flood Sensor ($24.99 each)
Smart Light Bulb ($9.99 each)
Wireless Light Control ($49.99 each)
Garage Door Controller ($74.99 each)
Smart Door Lock ($149.99 each)
Panic Pendant ($19.99 each)
Keychain Remote ($19.99 each)
Recessed Door Sensor ($39.99 each)
Smart Thermostat ($199.99 each) COMING SOON

If you are interested in integrating a thermostat with your system, any Z-wave thermostat will work, including the Nest Thermostat. Frontpoint is also coming out with a smart thermostat, but there’s currently no release date.

Monitoring Plans

 InteractiveUltimate
Price Per Month$44.99$49.99
Wireless & CellularCheckmarkCheckmark
Unique User CodesCheckmarkCheckmark
Crash & Smash ProtectionCheckmarkCheckmark
Geo-location ServicesCheckmarkCheckmark
Mobile AlertsCheckmarkCheckmark
Remote Access & ControlCheckmarkCheckmark
Sensor HistoryCheckmarkCheckmark
Live Video StreamingCheckmark
Video & Image HistoryCheckmark
Motion Triggered AlertsCheckmark
Night Vision EnabledCheckmark
Light ControlCheckmark
Smart Lock ControlCheckmark

Coupon

Use this link to get the best deal we can offer from Frontpoint.

What Do People Think Of Frontpoint?

Positive Reviews

This was extremely easy to set up and customer service is extremely helpful. I’m over 66 and not tech savvy so if I can do this anyone can do it. I feel very secure. Any time I have a question they are always there to help. – Karin, Consumer Affairs 3/16/2019

I have been with Frontpoint Home security since I purchased my home in January 2012. I’ve been satisfied with their customer service as well as my alarm system.  The cost of my monthly service fee is reasonable and has not changed and will not change with Frontpoint for as long as I use them.  It is important that you have some technical skill with this alarm company because they have you replace parts on your system if necessary, which they send out to you free of charge. They walk you through the process of course. They do not have technicians that come out to your home.  I am very happy with my service and do not plan to move to any other company. – Shimeaka G., Yelp 2/23/2019

Negative Reviews

I purchased this system before a move, paying a couple hundred for all their equipment. Six months later I moved, and asked if I could cancel as I no longer needed the system. They asked me to pay 80% of the entire value of the contract for the remaining 3 years. A year later, I didn’t turn on the system for over a year, and called back to see if I could cancel again, as I’d be paying for something I didn’t use. Again, same response. I’d have to pay 80% of the value of the contract, even though it has been sitting unused for 80% of the 2 years I’ve had it and been paying for it. Pretty ridiculous rules. I’m not a fan. – Jonathan, Consumer Affairs 2/28/2019

I was initially excited to get this system.  Paid over $400.00 for the equipment.  1.  They sent the equipment to my house when I specifically asked them to wait (1) day. Took almost a week and a half to track the equipment down. 2.  Called for help with camera set up and the technician spoke to me like I was bothering him. Wow – Earla S., Yelp 11/10/2018

Our Experience With Frontpoint

Two of Safe Smart Living’s staff have had their home protected by Frontpoint for over a decade. Here is their experience:

We were unwittingly drawn into home security when our neighbor’s house got broken into. At the time, not many DIY solutions existed, and the customer service experience in the industry was akin to going to a used car dealership.

Frontpoint was literally a breath of fresh air because we felt no sales pressure. We called in probably half a dozen times with questions and they answered them with no strings attached. That was the beginning of a harmonious relationship. Their customer service has always been there for us, and they’ve done multiple equipment replacements at no additional cost to us.

Their monitoring fees may not be the least expensive, but in our experience a long-term relationship with Frontpoint more than makes up for it. Not to mention they have some of the more cutting edge technologies on the market.

How Easy Is It To Install?

Not sure if you can install a security system yourself? Check out this brief video that runs you through the Frontpoint setup process.

Frontpoint vs Other Companies

See what the key differences are between Frontpoint and other leading home security companies.

Frontpoint vs ADT

  • ADT uses authorized resellers, so customer service can vary. Meanwhile, Frontpoint is known for its outstanding customer service and it is consistent.
  • Frontpoint uses cellular for all of its monitoring plans. ADT requires you to upgrade plans for cellular monitoring.
  • ADT has long-term contracts, no equipment fees for introductory systems and requires professional installation with a fee. Frontpoint has no long-term contracts, charges for its equipment and has a DIY installation.

See all of the differences between Frontpoint and ADT

Frontpoint vs SimpliSafe

  • Neither company has long-term contracts and both have 3-year equipment warranties.
  • Frontpoint’s equipment lineup is more thorough than SimpliSafe’s including an outdoor camera.
  • Frontpoint has an exceptional customer service reputation with few customer complaints outside of their former 3-year contract.
  • SimpliSafe’s monitoring plan is $20 cheaper per month than Frontpoint’s.

See all of the differences between Frontpoint and SimpliSafe

Frontpoint vs Protect America

  • Protect America requires a 3-year contract.
  • Protect America offers broadband and landline monitoring packages.
  • Frontpoint has a better customer service reputation.

Is Frontpoint Worth A Try?

Visit Frontpoint’s Website

If you want a professionally monitored security system with cellular monitoring and quality equipment, Frontpoint is tough to beat. It has an excellent customer service reputation as well. If you’re on the fence about Frontpoint, you can test out the system for 30 days. If you don’t love it, you can return it within that timeframe.

If you want to see how Frontpoint compares against other home security companies, read our best home security systems comparison. We’ve reviewed over a dozen companies and include pros and cons for each company we review.

Is there something you think Frontpoint is missing?

About The Author:

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing and personally testing products and services.

Kimberly has been writing about security and safety since 2013, covering subjects such as home security and automation, identity theft protection, home warranties, medical alert systems and more. In 2018, she had her first child, and that opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Security is a passion of hers, and she knows it isn’t a one size fits all category. With every piece she writes, her goal is to help our readers find the best fit for their unique needs.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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Jonathan B
I’m having some problems with the new Frontpoint touch screen panel. It powers up, and the hub seems to be working, but I can’t get the two to communicate. I can control my system through the app for now so that’s fine, but I’d love to get all this up and running before we leave for vacation.
Alex Schenker (Admin)
Hi Jonathan, I believe you need to connect the panel to your WiFi network. Hold the small button on the back of the hub down for 10 seconds (until the green light turns white), and it should sync up to your panel. Frontpoint customer service is great, I recommend you give them a call at 833-606-4477 and pick the “technical support” option for existing customers. They’ll be able to help you through the panel/hub setup process.
Billy J
Big Frontpoint fan, but it seems like every time I upgrade the panel something else gets lost – kind of a bummer. In this case, we got the new touch screen panel (and hub), and supposedly our sensors migrated (which most did). But we realized after traveling out of town and trying to set our lighting schedule that that option was no longer there (side pet peeve: when are they finally going to add light schedules to the app? I have to sign in to the website on my mobile device to enable them).

After digging in a bit, I realized that our smart lights are no longer in the system. I don’t doubt that calling back will get them added back, but I had to vent my beef here for a sec.

Jordan S
I’m a Frontpoint customer and just ordered some new CO sensors. When I go into the Frontpoint app and click on “Equipment Setup” in the menu (as I’m instructed in the card that came with the sensors), I only see a small Frontpoint logo, 0%, and a ? What gives?
Alex Schenker (Admin)
Hi Jordan, we experienced this issue as well. For now your best bet is calling Frontpoint customer support at 866-441-0501 and they can help you get the sensors setup quickly.
Julia S
Sweet, Frontpoint finally has thermostat integration. We’ve had Frontpoint for years, and this has always been a missing (and highly desired) feature. You guys mention that “any Z-wave thermostat will work.” Is that really the case? I have an external siren that is Z-Wave that used to work fine but is no longer compatible with my Frontpoint system following a panel upgrade. The rep said that particular model was Z-Wave v1.0 or something like that and wouldn’t work with the newer system.

Also I see that you guys recommend Nest thermostat. Is that your top pick out of all Z-wave options? Thanks for your time in advance!

Alex Schenker (Admin)
Hi Julia, we were also glad to see Frontpoint add thermostat compatibility to their offering! I think with most systems Z-Wave compatibility is not 100% given all the iterations it’s gone through. If you’re concerned about a device not being compatible, I suggest you check with Frontpoint prior to purchasing. I’m sorry your external siren stopped working, we hadn’t heard of existing devices losing support before.

The Nest thermostat, as of this writing, came out on top in our thermostat showdown. Checkout the review for the scoop!

Thanks for reading Safe Smart Living.