Frontpoint Review: Are They The Ones To Beat?

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Family on sofa with security camera and eqiupment on table (caption: Frontpoint Review)Frontpoint has security and automation equipment to help protect your home. The service and equipment are top-notch, and the DIY setup is a breeze. And now, it offers month-to-month agreements which makes it convenient for both homeowners and renters.

But the home security space is crowded; there are tons of options. Are you really getting the best value with Frontpoint?

Visit Frontpoint’s Website | 833-654-0225

Article Overview

Frontpoint

4.7 / 5
Frontpoint
Customer Service & Reputation 4.8
Equipment 4.8
Technology 4.8
Value 4.5
Ease Of Use 4.8

Pros

  • Has 2 monitoring stations
  • 30-day risk-free trial
  • All plans have cellular monitoring
  • Known for its excellent customer service
  • Compatible with Amazon Alexa and Google Home
  • Self-installation (DIY)
  • No long-term contract

Cons

  • Higher monitoring fees
Frontpoint Equipment on white background

Key Features

  • 2 monitoring stations, so if one goes down (e.g., due to a natural disaster), another is there as a backup
  • Cellular monitoring for all plans with internet as a backup
  • Customer service options: live chat, phone and FAQs
  • BBB rating: A+
  • Pet-friendly motion sensors ignore the motion of most pets less than 40 pounds
  • Crash & Smash Protection: if an intruder destroys the hub or keypad, the distress signal still goes through
  • Frontpoint security app lets you monitor your system while away
  • Z-Wave connectivity (a wireless communication protocol) to home automation equipment
  • 3-year warranty
  • Can also get a medical alert system through Frontpoint (or consider one of the many other alert systems we review)
  • Frontpoint has a Setup Wizard that guides you through the installation process and claims to take less than 30 minutes
  • Frontpoint monitoring station, Rapid Response, averages a 15-30 second response time
  • Month-to-month agreement, no long-term contract

Battery Backup

If the power goes out in your home, battery backup will keep your Frontpoint system on and your home protected. Frontpoint has a 24-hour battery backup, which is the standard in home security.

Frontpoint sends a notification when there’s a power outage, and it sends follow-up messages keeping you up to date on the status of your system until power is restored. The backup battery is rechargeable, so once power is restored, the battery will recharge back to 24 hours, so it’s ready for any future needs.

The entire system will continue to work during a power outage unless the equipment requires a high-speed internet connection (e.g., cameras). Door/window sensors, motion sensors, glass break sensors, etc., don’t require a high-speed internet connection, so they’ll work with battery backup, and you’ll be informed of any triggers to these devices.

Price

Below are the packages Frontpoint offers. You can also purchase additional sensors for an extra fee, which you’ll see listed next to the device. There is also a Build Your Own option, which is à la carte style. Add up the total of your selected equipment and that’s your equipment fee.

Package NameSafe Home StarterSafe Home EverydaySafe Home SelectSafe Home Preferred
Price$99.00$295.94$383.92$479.90
Control Panel Hub ($249.98)1111
Keypad ($54.99)1111
Door/Window Sensor ($19.99)2345
Motion Sensor ($29.99)1222
Glass Break Sensor ($44.99)11
Smoke & Heat Sensor ($44.99)11
Indoor Camera ($99.99)1
Yard Sign ($3.99)1111
Window Decals 3-Pack ($3.99)1111
Door Stickers ($3.99)1111

Additional Equipment

Frontpoint Premium Indoor CameraCameras:

  • Premium Indoor Camera $199.99 | Outdoor Camera $169.99 | Doorbell Camera $149.99
  • We have dedicated a separate article to go more in-depth on the Frontpoint cameras.
Home Security:
  • Touchscreen $119.99 | Keychain Remote $24.99 | Digital Doorbell Adapter $10.99
  • Garage Door Tilt Sensor $24.99 | Garage Door Controller $74.99 | Recessed Door Sensor $39.99
Home Automation:
  • Smart Light Bulb $24.99 | Wireless Light Control $49.99 | Smart Door Lock $149.99
  • Smart Thermostat $199.99 is coming soon (meanwhile, any Z-Wave thermostat will also work, including the Nest Thermostat)
Life Safety:
  • CO Sensor $69.99 | Flood Sensor $24.99 | Panic Pendant $19.99

Monitoring Plans

 InteractiveUltimate
Price Per Month$44.99$49.99
Wireless & CellularCheckmarkCheckmark
Unique User CodesCheckmarkCheckmark
Crash & Smash ProtectionCheckmarkCheckmark
Geo-location ServicesCheckmarkCheckmark
Mobile AlertsCheckmarkCheckmark
Remote Access & ControlCheckmarkCheckmark
Sensor HistoryCheckmarkCheckmark
Live Video StreamingCheckmark
Video & Image HistoryCheckmark
Motion Triggered AlertsCheckmark
Night Vision EnabledCheckmark
Light ControlCheckmark
Smart Lock ControlCheckmark

Coupon

Click here to take advantage of the best offers from Frontpoint.

What Do People Think Of Frontpoint?

Positive Reviews

Frontpoint security was super easy to install and learn how to use. The price is right too. I own a physical medicine clinic and we put up cameras in all the public places to keep an eye on things just Incase anything weird happens. We really like it and it gives us peace of mind. The videos are easy to access on my phone 24/7. It’s already helped us a lot with issues that we would have had no control over had we not had the system in place. I highly recommend it. The cameras are magnetized so they just pop right on and off for easy charging. We thought the charging part might get old but but they run 24/7 and we just take them down once a week and they quickly charge and then we pop them right back up. We put small pieces of tape on the back of the cameras to label which ones go where. It’s so simple and we love them. Great purchase. – Trisha, Consumer Affairs 2/1/2020

I’ve had them a couple of years now and the only thing i can say without any doubt is that they have the BEST customer service people of anyone i’ve ever had to deal with.
EVERY single service tech (and i have called often as i was new to all of this) has been kind and patient with me.  I have never felt rushed or was treated like i was asking stupid questions.
Frontpoint  is obviously doing something right with their customer service people.
The service itself is reasonably priced and fits my needs perfectly. – Lee Ann C., Yelp 2/21/2020

Negative Reviews

I have been with this security company for almost 8 years as my area, it was difficult to get this service and at the time of purchase this company seemed most promising . They are overpriced, their monitoring system leaves a lot to be desired, I received notifications on my cell phone 24 hrs later, we removed the system, and called to cancel, even in the current pandemic they charged a cancellation fee of one month. Their dispatch service is not open 24 hrs. Customer service is rude. Do not purchase. Lots of new security services, much cheaper and more reliable. Only regret is been with the company for such a long period. – Nalini, Consumer Affairs 5/1/2020

Been with them for over 3 years.  Last evening was the first time I had an issue and called support.  The worst customer service I had the displeasure of dealing with.  Called to complain about service today. Basically was told to pound sand. Call back Monday and someone may be able to help… if… I have a contract.  I don’t and after reading reviews won’t ever have one. Terrible customer service.  Less expensive service out there shop elsewhere. – John R., Yelp 5/2/2020

Our Experience With Frontpoint

Two of Safe Smart Living’s staff have had their home protected by Frontpoint for over a decade. Here is their experience:

We were unwittingly drawn into home security when our neighbor’s house got broken into. At the time, not many DIY solutions existed, and the customer service experience in the industry was akin to going to a used car dealership.

Frontpoint was literally a breath of fresh air because we felt no sales pressure. We called in probably half a dozen times with questions, and they answered them with no strings attached. That was the beginning of a harmonious relationship. Their customer service has always been there for us, and they’ve done multiple equipment replacements at no additional cost to us.

Their monitoring fees may not be the least expensive, but in our experience, a long-term relationship with Frontpoint more than makes up for it. Not to mention, they have some of the more cutting-edge technologies on the market.

How Easy Is It To Install?

Not sure if you can install a security system yourself? Check out this brief video that runs you through the Frontpoint setup process.

Person holding iPhone with Frontpoint App on screen (caption: Frontpoint Security App)Frontpoint App Review

We demo the Frontpoint app and take you through its capabilities. You’ll find a video of the interface, features compared to other home security apps, pros/cons by users and more in our Frontpoint app review.

Frontpoint security cameras (caption: Frontpoint Cameras Review)Frontpoint Camera Reviews

We review Frontpoint’s camera offerings, which include 2 indoor cameras, an outdoor camera and a doorbell camera. They integrate with the Frontpoint system, which means you’ll be able to view, record and schedule camera actions and video feeds in the app or portal.

Frontpoint Portal on iphone screen (caption: Frontpoint Portal Review)Frontpoint Website Portal Review

The Frontpoint website gives you full control over your system. While the app is catching up and now offers many of the features the portal does, the portal is still the go-to resource if you really want to tweak and optimize your system.

The portal has a plethora of features, and it’s easy to get lost, so we deep dive into the customer portal with screenshots and tutorials to help you find your way around.

Frequently Asked Questions

Here are the top questions that get asked about Frontpoint by our readers. Don’t see yours? Ask it below!

Does Ring Work With Frontpoint?

It’s not possible to use Ring Alarm equipment with Frontpoint. If you’re looking for a doorbell camera, Frontpoint offers one.

How Can I Arm My Frontpoint System?

You can arm your system either in the smartphone app or in the website portal. You just tap the arming logo and choose from Stay Mode (arms door and window sensors only) or Away Mode (also arms motion sensors).

How Do I Change The Battery In My Frontpoint Motion Sensor?

Frontpoint motion sensors are manufactured by Interlogix (formerly GE Security). The process may vary depending on the generation of motion sensor you have, but in general, this video should help you remove the cover from the motion sensor (which is not as easy as it looks!) so you can access the battery compartment. You’ll need two AA batteries.

Frontpoint vs Other Companies

See the key differences between Frontpoint and other leading home security companies.

Frontpoint vs ADT

  • ADT uses authorized resellers, so customer service can vary. Meanwhile, Frontpoint is known for its outstanding customer service and it’s consistent.
  • Frontpoint uses cellular for all of its monitoring plans. ADT requires you to upgrade plans for cellular monitoring.
  • ADT has long-term contracts, no equipment fees for introductory systems and requires professional installation with a fee. Frontpoint has no long-term contracts, charges for its equipment and has a DIY installation.

Compare Frontpoint and ADT

Frontpoint vs Protect America

  • Protect America requires a 3-year contract.
  • Protect America offers broadband and landline monitoring packages.
  • Frontpoint has a better customer service reputation.

Compare Frontpoint and Protect America

Frontpoint vs SimpliSafe

  • Neither company has long-term contracts, and both have 3-year equipment warranties.
  • Frontpoint’s equipment lineup is more thorough than SimpliSafe’s, including an outdoor camera.
  • Frontpoint has an exceptional customer service reputation with few customer complaints outside of their former 3-year contract.
  • SimpliSafe’s monitoring plan is $20 cheaper per month than Frontpoint’s.

Compare Frontpoint and SimpliSafe

Frontpoint vs Ring Alarm

  • Neither company has long-term contracts, and Frontpoint has a 3-year warranty, while Ring’s is 1 year.
  • Ring’s professional monitoring plan is only $10 per month, while Frontpoint’s starts at $44.99 per month.
  • All of Frontpoint’s plans have cellular monitoring; Ring’s are broadband.
  • Both companies use the same monitoring company, Rapid Response, which has 2 monitoring stations.

Compare Frontpoint and Ring Alarm

About Frontpoint & Its History

Frontpoint was co-founded in 2007 by Aaron Shumaker, Chris Villar and Peter Rogers, all former analysts at Goldman Sachs. It all started with them putting together a business plan on cocktail napkins on nights and weekends. Eventually, they decided it was time to turn their hobby into a business.

The central focus of the business plan was high-touch customer service. Their goal was to do what was best for the customer, not necessarily their bottom line. So, they moved forward with the focus being on taking care of customers and employees and hoping that everything else would work out. This stood out in a crowded field of old-timers: security companies that were akin to used car dealerships and placed sales ahead of customer experience.

Frontpoint is also known for being one of the first home security companies to introduce a DIY (do it yourself) system at a time when homeowners were used to having professional installers come by and drill holes in their walls to secure sensors. Since then, competitors have stepped up by offering DIY installation and better customer service as well.

Today, Frontpoint is one of the best home security companies in the industry. We think this is heavily in part thanks to their focus being on you, their customer, and having the foresight to realize the positive impact this would have on their bottom line.

Is Frontpoint Worth A Try?

Visit Frontpoint’s Website | 833-654-0225

If you want a professionally monitored security system with cellular monitoring and quality equipment, Frontpoint is tough to beat. It has an excellent customer service reputation as well. If you’re on the fence about Frontpoint, you can test out the system for 30 days. And if you don’t love it, you can return it within that timeframe.

If you want to see how Frontpoint compares against other home security companies, read our best home security systems comparison. We’ve reviewed over a dozen companies and include pros and cons for each company we review.

Is there something you think Frontpoint is missing?

About The Author:

Kimberly is our home security expert, and has been researching and writing about security and safety since 2013, covering everything from security systems and home automation to identity theft protection, home warranties, medical alert systems and more. She has personally tested hundreds of system components and interfaced with dozens of home security companies to find out what's happening behind the scenes.

In 2018, she had her first child, and that opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing and personally testing products and services.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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Rog Dunebuggy
February 29, 2020 1:48 pm

We recently upgraded from the old Frontpoint all-in-one panel (by Qolsys) to the new hub and touchscreen (by Climax Technologies). First time around our touchscreen kept dropping the WiFi, so they sent us a replacement (2-day Fedex no less) and everything as up and running just fine.

Last week however, we upgraded our aging Apple Extreme Router to the Amazon Eero Pro Mesh WiFi system, and we’re finally getting internet speeds that we’re paying for, on all our devices throughout our 3-story, 2,800 sqft home. Of course, good things never last, and the second we upgraded our Frontpoint system touchscreen was unable to connect to our Wifi.

Two phone calls to Frontpoint tech support and 1.5 hours later, they’ve determined the problem is that the Eero mesh Wifi system is unable to isolate the 2.4 GHz band, which is what the hub and touchscreen need. Apparently the way newer mesh WiFi systems work (Google Nest customers are having the same issue from what I’m reading online) is the simultaneously connect and switch between the 2.4 GHz and 5 GHz bands, which enables devices that support it to stay connected to the network seamlessly, avoiding dead spots.

The problem of course, is with equipment that needs to live on just one band. I know this is kind of more of an internet support question, but is there any chance you guys or any of your readers have run into this same problem and have any advice? In particular if anyone has gotten Frontpoint products to connect to mesh WiFi systems?

(Admin)
Alex Schenker
February 29, 2020 3:16 pm
Reply to  Rog Dunebuggy

Hi Ron, most mesh WiFi systems are headed in the simultaneous dual-band direction (you only have one SSID or WiFi network for your devices to connect to, not counting your guest network). Your Frontpoint system should still be able to connect. You mentioned that you’re using the Eero mesh Wifi system – is there any chance you’ve blocked devices in your app? In our experience it’s not uncommon to accidentally block the Frontpoint hub or panel, given the manufacturer names might not be recognizable.

Your touchscreen should have a manufacturer name that begins with “Android,” while your hub might be manufactured by “Shenzhen.” Let me know if unblocking those helps.

Lastly – you’ll want to connect the Frontpoint hub, panel and devices to your primary WiFi network, not your guest network. Why? Your guest network brings devices online in isolation, meaning they can’t communicate with one another. This would effectively prevent your hub from communicating with and connecting to your touchscreen, for example.

Jonathan B
November 7, 2019 8:10 am

I’m having some problems with the new Frontpoint touch screen panel. It powers up, and the hub seems to be working, but I can’t get the two to communicate. I can control my system through the app for now so that’s fine, but I’d love to get all this up and running before we leave for vacation.

(Admin)
Alex Schenker
November 7, 2019 10:35 am
Reply to  Jonathan B

Hi Jonathan, I believe you need to connect the panel to your WiFi network. Hold the small button on the back of the hub down for 10 seconds (until the green light turns white), and it should sync up to your panel. Frontpoint customer service is great, I recommend you give them a call at 833-654-0225 and pick the “technical support” option for existing customers. They’ll be able to help you through the panel/hub setup process.

Jonathan B
December 30, 2019 9:26 pm
Reply to  Alex Schenker

Thanks Alex. I talked to Frontpoint tech support and got the touchscreen panel up and running with the hub by relocating them in my garage (apparently I needed to move them at least 5 feet away from major metal objects, something I don’t recall having to do with the old panel).

Additionally, the hub would beep and change from blue to green every few seconds. I didn’t realize it at the time, but apparently this means something is wrong. The tech rep explained that this is a trouble signal, in my case something with the cellular connection. So I relocated the hub and panel again, and made sure the panel was right next to the hub and away from metal objects. It stayed online consistently until just now and went back offline again.

They told me on the phone they’re discontinuing support of the old panel, which is a bit disconcerting because I’m sitting here scratching my head trying to figure out what’s better about the new hub/touchscreen panel combination besides a bunch of headaches?

Billy J
October 20, 2019 10:40 pm

Big Frontpoint fan, but it seems like every time I upgrade the panel something else gets lost – kind of a bummer. In this case, we got the new touch screen panel (and hub), and supposedly our sensors migrated (which most did). But we realized after traveling out of town and trying to set our lighting schedule that that option was no longer there (side pet peeve: when are they finally going to add light schedules to the app? I have to sign in to the website on my mobile device to enable them).

After digging in a bit, I realized that our smart lights are no longer in the system. I don’t doubt that calling back will get them added back, but I had to vent my beef here for a sec.

Jordan S
August 28, 2019 5:12 pm

I’m a Frontpoint customer and just ordered some new CO sensors. When I go into the Frontpoint app and click on “Equipment Setup” in the menu (as I’m instructed in the card that came with the sensors), I only see a small Frontpoint logo, 0%, and a ? What gives?

(Admin)
Alex Schenker
August 30, 2019 2:07 pm
Reply to  Jordan S

Hi Jordan, we experienced this issue as well. For now your best bet is calling Frontpoint customer support at 866-441-0501 and they can help you get the sensors setup quickly.

Julia S
August 16, 2019 1:15 pm

Sweet, Frontpoint finally has thermostat integration. We’ve had Frontpoint for years, and this has always been a missing (and highly desired) feature. You guys mention that “any Z-wave thermostat will work.” Is that really the case? I have an external siren that is Z-Wave that used to work fine but is no longer compatible with my Frontpoint system following a panel upgrade. The rep said that particular model was Z-Wave v1.0 or something like that and wouldn’t work with the newer system.

Also I see that you guys recommend Nest thermostat. Is that your top pick out of all Z-wave options? Thanks for your time in advance!

(Admin)
Alex Schenker
August 16, 2019 5:25 pm
Reply to  Julia S

Hi Julia, we were also glad to see Frontpoint add thermostat compatibility to their offering! I think with most systems Z-Wave compatibility is not 100% given all the iterations it’s gone through. If you’re concerned about a device not being compatible, I suggest you check with Frontpoint prior to purchasing. I’m sorry your external siren stopped working, we hadn’t heard of existing devices losing support before.

The Nest thermostat, as of this writing, came out on top in our thermostat showdown. Checkout the review for the scoop!

Thanks for reading Safe Smart Living.