LifeLock Review: How Legitimate Is Their Service?

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Uh oh, you’ve heard about the data hacks and credit card breaches – identity theft is serious business and a security threat for each and every one of us. But now it’s time for you to learn more. Way to take the initiative to research the topic! Our LifeLock review includes the pros, cons, key features, pricing, customer testimonials and more to help you decide if the cost of LifeLock is worth it.

Visit LifeLock’s Website

Article Overview

LifeLock logoOur team had the opportunity to try the LifeLock Ultimate package to test its functionality and give you this unbiased review. Testing the service did provide a more accurate, first-hand perspective. LifeLock is not the only contender in the identity theft protection space – we review over half a dozen companies and discuss their pros and cons in our identity theft protection reviews.


3.9 / 5
Monitoring Coverage 4.3
Recovery Service 4.5
Customer Service & Reputation 2.5
Mobile Access 4.6
Family/Child Protection 4.0
Pricing 3.5


  • Million Dollar Protection™ Package
  • Detects use of personal information to apply for a line of credit, utilities, cell phone plans, etc.
  • Monitors your driver’s license, mother’s maiden name and medical information
  • Fully managed recovery support
  • A- BBB rating
  • 24/7 support
  • Monitors websites to make sure your credentials are not for sale
  • Features include court records scanning and sex offender registry
  • Offers more coverage than some other competitors
  • Child plan is available as an add-on to an adult plan


  • Delay on notifications for credit reports
  • Does not monitor all transactions at all businesses
  • Does not monitor email
  • Must upgrade plans for bank account coverage and credit report/score monitoring

Key Features

Below we’ve gone into further detail about some of the things we like and don’t like about LifeLock.

  • 24/7 Support – Around the clock customer support is one of LifeLock’s big selling points. Criminals don’t work 9-5 jobs—they are scheming 24/7. That’s why it’s important to have an identity theft protection service with customer support available 24/7 to help you.
  • Child Plan – Not all identity theft protection services offer a child specific plan—LifeLock is one of the few that does.
  • No Family Discount – LifeLock offers no family plan discount. So, if you want to be proactive and cover everyone in your family, the price is going to increase quickly since there is no group plan available.
  • Credit Scores and Reports – LifeLock offers credit scores and reports from all three bureaus.
  • Up to $1 Million Service Guarantee – This is the maximum amount of money LifeLock will pay if their service is found to have failed.
  • Up to $1 Million Insurance for Lost Funds


 LifeLock JuniorSelectAdvantageUltimate Plus
PriceListed Price: $5.99/month or $65.99/year$9.99/month or $119.88/year$19.99/month or $239.88/year$29.99/month
Identity Threat Detection and AlertsCheckmark
File-Sharing Network SearchesCheckmark
Credit File VerificationCheckmark
LifeLock Identity Alert SystemCheckmarkCheckmarkCheckmark
Lost Wallet ProtectionCheckmarkCheckmarkCheckmark
USPS Address Change VerificationCheckmarkCheckmarkCheckmark
Reduced Pre-Approved Credit Card OffersCheckmarkCheckmarkCheckmark
Black Market Website SurveillanceCheckmarkCheckmarkCheckmarkCheckmark
Live Member Support 24/7/365CheckmarkCheckmarkCheckmarkCheckmark
$1 Million Total Service GuaranteeCheckmarkCheckmarkCheckmarkCheckmark
Fictitious Identity MonitoringCheckmarkCheckmark
Court Records ScanningCheckmarkCheckmark
Data Breach NotificationsCheckmarkCheckmark
Online Annual Credit Reports and ScoresCheckmark1 Credit BureauCheckmark3 Credit Bureau
Credit Card, Checking and Savings Account Activity AlertsCheckmarkCheckmark
Investment Account Activity AlertsCheckmark
Checking and Savings Account Application AlertsCheckmark
Bank Account Takeover AlertsCheckmark
Credit Inquiry ActivityCheckmark
File-Sharing Network SearchesCheckmark
Sex Offender Registry ReportsCheckmark
Monthly Credit Score TrackingCheckmark

Promo Code

We'll post Lifelock promotions here as we learn of them.

Customer Reviews

Does LifeLock work? These customers have first-hand experience with LifeLock. Read about their experiences below.

Positive Reviews

Thanks to LifeLock they have been at my service since my first breach. They’ve made it easy for my father and I too have some security. Since 2017 they have made it easy and very professional And customer service has help me along the way for safer online experience and secure my accounts. Thanks LifeLock. Great job. – Daniel, ConsumerAffairs 7/28/2019

Thank you for protecting my husband and me with the alerts and notifications you send to inform us of any discrepancies that may come our way, unknowingly. Your involvement assures us that you care about your clients and you’re committed to them; that’s where trust begins and ends. Thank you for all you do for us! It is appreciated more than you know! – Linda H., Trustpilot 11/26/2017

Hear about Casey’s scary experience and how LifeLock helped him.

Negative Reviews

We signed up for LifeLock after my identity was stolen. We could never get an English speaking person, we just kept getting transferred around from dept to dept. They kept writing tickets when I called with an issue and gave me a case number saying someone would call me back. They never did. – Karen, ConsumerAffairs 8/18/2019

Very difficult to cancel a subscription with them. Had to block the card used with their transactions to get rid of them, because they would not comply with cancelling my subscription. Felt like they held my ssn hostage. It is laughable that they behaved this way, and that I trusted them with my sensitive information. The joke was on me, but I will not use them again. – Anna S., BBB 8/7/2019

LifeLock vs Other Companies

See what the key differences are between LifeLock and other leading identity theft protection companies.

LifeLock vs Experian IdentityWorks

  • LifeLock and Experian IdentityWorks will both monitor your personal information, court records, bank accounts, credit cards, credit bureaus and even the sex offender registry in your area. LifeLock also monitors investment accounts and driver’s license. Experian does provide all 3 credit reports every 90 days (instead of annually from LifeLock).
  • LifeLock has a much better customer service record and provides 24/7 access to fraud specialists.
  • Experian’s pricing is lower than LifeLock’s, both for individuals and families.

See all of the differences between LifeLock and Experian IdentityWorks

LifeLock vs IdentityForce

  • IdentityForce provides a larger scope of monitoring coverage with its UltraSecure+Credit plan.
  • Both LifeLock and IdentityForce provide U.S.-based, 24/7 access to certified ID theft specialists and general member services. And their websites have a lot of useful resources about identity theft and the recovery process.
  • The LifeLock app’s user interface is easier to use and includes an in-app messenger that quickly connects you to member services and ID theft specialists.
  • IdentityForce’s add-on child plan is more affordable than LifeLock’s child add-on protection, and the plans largely cover the same things.

See all of the differences between LifeLock and IdentityForce

LifeLock vs Identity Guard

  • LifeLock and Identity Guard will both monitor your personal information, court records, bank accounts, credit cards, credit bureaus and more. LifeLock also keeps an eye on your investment account activity and driver’s license and monitors the sex offender registry in your area.
  • With Identity Guard you can cover two adults and two children for only $27.99 per month. To get the same level of coverage for a family of four with LifeLock, you’ll end up spending more than $50 per month. You can also enjoy the same savings with Identity Guard’s Couple Plan.
  • LifeLock provides full recovery services and 24/7 access to their fraud specialists, who take care of most of the recovery process for you. While Identity Guard also offers 24/7 access to specialists, you’re responsible for all the legwork to recover your identity. Identity Guard also provides up to $1 million in reimbursement insurance (as does LifeLock).

See all of the differences between LifeLock and Identity Guard

LifeLock vs IDShield

  • LifeLock also monitors your investment accounts, IDShield does not.
  • IDShield’s app provides a quick connection to their certified fraud specialists.
  • IDShield offers a family plan for only $24.95 per month, you get coverage for two adults and up to 10 minors. There is no LifeLock family plan. You’re required to have separate accounts for adults, and you must pay $5.99 per month for each child for their LifeLock Junior package.
  • Both IDShield and LifeLock offer full recovery services, but IDShield’s fraud specialists are licensed private investigators, who average seven years of experience from law enforcement, banking and collection backgrounds.

See all of the differences between LifeLock and IDShield

Identity Theft Isn’t a Joke

Visit LifeLock’s Website

Would you believe us if we told you that 15 million people in the U.S. have their identities stolen every year? Well, it certainly isn’t a lie. Identity theft is a crime that continues to increase, and that’s why it’s important to get ahead of it before it takes over your life. Protect yourself and your family today by purchasing identity theft protection.

If you’re just getting started, we have a starter guide on identity theft. If you’re already familiar with identity theft and are ready to see who wins our showdown, check our comparison review of all the major identity theft providers.

Do you know someone who has had their identity stolen?

About The Author:

Kimberly received her Bachelor of Arts in multimedia journalism from Simpson College. Her natural curiosity helps her research as she seeks the truth when learning about, comparing and personally testing products and services.

Kimberly has been writing about security and safety since 2013, covering subjects such as home security and automation, identity theft protection, home warranties, medical alert systems and more. In 2018, she had her first child, and that opened up a whole new avenue of security experience with baby gear. She wanted to purchase the safest items for her family.

Security is a passion of hers, and she knows it isn’t a one size fits all category. With every piece she writes, her goal is to help our readers find the best fit for their unique needs.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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Josh S
Anyone have a Lifelock discount they’d care to share? When I search the interwebs for Lifelock promotions all I find are crap codes that don’t work. Thanks!
anonymous user
I’ve been a LifeLock customer for years, I recently refinanced our house and the mortgage company ran a credit check with all the credit agencies. Lifelock notified me not once, but three times (for all 3 credit agencies) and not only via email but also via call and text. So for a few days I was bombarded by LifeLock alerts, but I ended up just changing my notification settings. Glad they were on top of it though!